Global Key Account Manager & Key Account Management Excellence Lead

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing.  By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Business Manager - Commercial and Operations

Global Key Account Manager & KAM Excellence Lead, ABB Robotics

In this role, you will primarily drive profitable business line sales growth at a major logistics facing Global Key Account. You will also develop, implement and manage the Global Account strategy focused on share of wallet growth, profitability and customer satisfaction, while coordinating the sales activities and managing resolution of specific customer issues.

In addition, you will also be responsible for driving operational excellence, and continuous improvement across key accounts globally. This role enables the coordination of the Key Account Management team, ensuring alignment of priorities, consistent customer engagement, and effective execution of account strategies. The incumbent oversees regular business reviews, performance monitoring, and planning processes to optimize growth, customer satisfaction, and business results.

As a Lead Key Account Manager, you will:

• Establish and maintain global offering (Robots, Robots Accessories, Function Packages, Robot Cells, Full Turn-key Solutions from Global Solution Centers GSC) for the Global Key Account balance near term forecasting and targets with longer term 5-year Strategic Plan.
• Create a detailed Global Account Plan and implement a tracking system to chart progress for the different activities, at LBL and BL level.
• Develop a Player Map and implement a program to connect the Key Account and ABB RARO executives on a regular basis to further develop business and relationships, as well as the local sales representatives.
• Be the global representative facing Key Account with the principal account decision makers at both the executive office and principal factory locations.
• Coordinate the global Key Account Management organization to ensure alignment with business priorities, consistent strategic direction, and effective collaboration across regions and business lines
• provide functional leadership of the KAM organization, drives KAM standards, consolidates account topics, prepares KAM Council discussions and escalates cross-account challenges.
• Drive excellence by monitoring account performance, sharing best practice and identifying areas for improvement.

• Facilitate regular reviews of key accounts, business performance, risks, and opportunities.

• Coordinate the annual and quarterly account planning process, ensuring robust action plans and growth strategies.
• Focus on resolving cross-organization dependencies, removing organizational barriers, and escalating systemic issues
• Track key performance indicators and drive continuous improvement initiatives across the account portfolio.

Required Qualifications

• Bachelor’s degree with 15+ years of commercial experience in Account Management and Key Account Management roles; strong preference will be given to candidates with first-hand knowledge of robotics in the Consumer Segment global manufacturing environment.

Desired Qualifications

• Strong technical background in robotics or advanced mechatronics systems.
• Desired AI Knowledge (Perception AI, Physical AI).
• Strong familiarity with logistics and CPG operations
• Seasoned commercial campaigner in dealing with complex decision-making units within large global customer organizations and from within a highly matrixed internal organization.
• Experience with customers, including sales, problem resolution, negotiation skills, and relationship building.
• Excellent problem solving, communication and program management skills to be the conduct between customer, engineering and product organizations
• Willingness to travel up to 35% of domestic and international locations
• Required English fluent speaking person
• Remote and Hybrid options are available for the right candidate. Must be located near a major metropolitan airport.

What's in it for you

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.

This position is expected to pay between $142,500 - $205,000 annually and is bonus eligible. The stated range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. A hired associate’s position within the salary range will be based on multiple factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

ABB Benefit Summary for eligible US employees:  [excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. 
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions 
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays.  Vacation is provided based on years of service for hourly and non-exempt positions.  Salaried exempt positions are provided vacation under a permissive time away policy.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.