Digital Supply Chain Manager - Prime Video Linear Technology

Description

Come build the future of entertainment with us. Are you interested in shaping the future of how customers discover and experience live television?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events like Thursday Night Football and 24/7 broadcasts of traditional television stations. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide.

The Linear Operations team enables the seamless delivery of 24/7 television channels and pop-up stations on Prime Video through end-to-end channel lifecycle management, metadata orchestration, and quality assurance, supporting over 20+ global marketplaces. We're pioneering a new generation of digital supply chain to accelerate our market position and global reach.

We are seeking a talented Digital Supply Chain Manager who can help support our future as we grow our business around the world. If you are analytical and able to think big, with a passion for TV and movies, come join our highly collaborative team. You will have the opportunity to drive programs and grow professionally alongside your colleagues and own projects. This role demands a capacity to Learn and Be Curious, Invent and Simplify, Bias for Action, and Deliver Results as we continually adapt to a fast-moving environment.

Key job responsibilities
-Work cross-functionally with product management, engineering, merchandising, operations, program teams, and external stakeholders to deliver and maintain linear channels on Prime Video across global marketplaces

-Own the end-to-end channel lifecycle change pipeline, independently managing all production changes from intake through execution and post-change validation with minimal guidance

-Drive metadata quality and partner escalation workflows, ensuring resolution within SLA targets and maintaining data completeness standards across all active stations

-Establish goals, plans, and related metrics for program workstreams; track progress, identify risks, and operate through obstacles to achieve program objectives

-Identify, prioritize, and implement process improvements and automation opportunities to reduce manual operational burden and scale workflows efficiently

-Oversee a cross-functional team of associates executing operational workflows, owning capacity planning, training, standard operating procedure governance, and quality standards

-Create and maintain reporting, dashboards, and operational metrics to illustrate progress against goals, support business reviews, and communicate status to leadership on a weekly and monthly basis

-Serve as the primary point of contact for operational change requests, coordinating across internal teams and external partners to drive timely, high-quality execution

A day in the life
You will help define and execute the programs to bring new linear channels to Prime Video and provide a best in class experience for the customer in Prime Video through accurate and timely delivery of projects and support of metadata quality. You'll work on tactical execution while learning to think strategically, analyzing operational data to support team goals and making trade-offs between time, quality, and resources. You might collaborate with engineering teams on feature recommendations, work with digital provider representatives to resolve content delivery issues, or create dashboards that track progress against team objectives.

A successful candidate will be highly analytical, resourceful, customer-focused, team oriented, and will have an ability to work independently under time constraints to meet deadlines. A successful candidate will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

About the team
The Linear Operations team manages end-to-end channel lifecycle operations, from station onboarding through steady-state monitoring and optimization. We work at the intersection of operations, technology, and business strategy, partnering with engineering, product, content acquisition, and external providers to deliver seamless 24/7 streaming experiences across global marketplaces.

We prioritize building a diverse team where voices of all types can rally around the customer to deliver the most delightful experiences. We're looking for people interested in putting their fingerprint on both the customer experience and the team culture.

Basic Qualifications

- 3+ years of program or project management experience
- Experience working cross-functionally with tech and non-tech teams
- Experience defining and implementing process improvement initiatives using data and metrics
- Can show strong verbal and written communication skills
- Experience managing operational workflows at scale with measurable SLAs

Preferred Qualifications

- Experience contributing to the definition and implementation of automation opportunities within an operations environment
- Experience working in media, streaming, or content operations
- Experience with ticketing systems and change management processes
- Familiarity with metadata management, EPG systems, or broadcast operations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.