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Full-Time

Global Success Manager

Posted on 6/21/2024

LogicMonitor

LogicMonitor

1,001-5,000 employees

Cloud-based IT infrastructure monitoring platform

Enterprise Software
Consulting
Data & Analytics

Compensation Overview

$122.5k - $157.5kAnnually

+ Equity Compensation

Expert

Austin, TX, USA

Category
Customer Success
Customer Success & Support
Required Skills
Sales
Salesforce
Requirements
  • Bachelor's degree or equivalent in Computer Science, IT, or relevant field
  • 10+ years in technical customer success/account management, support, or product training, preferably at a SaaS company.
  • Proven work experience as a Strategic Success Manager/Customer Success Engineer/ Technical Account Manager or similar role
  • Expert-level knowledge of IT infrastructure key concepts (Windows/Mac, cloud computing, networking, and infrastructure monitoring)
  • Expert at developing strategic success plans which ensures LM's alignment with customer's overall business objectives
  • Expert ability in developing and maintaining C-Level relationships, presenting data and strategic insights to executive teams, and adapting approach to audience
  • The ability to work in a fast-paced dynamic environment during tremendous growth
  • Willingness to travel 2-4 times per quarter
  • Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
  • Ability to deliver custom ROI analysis for your client base
  • Ability to be consultative and deliver industry and technology thought leadership while encompassing LogicMonitor's values
  • Proactive with innovative ideas and a strong drive to achieve results
  • Proficient in SalesForce, Microsoft Office Suite, and Google Suite
Responsibilities
  • Administer all aspects of client account success
  • Cultivate deep relationships with assigned partners
  • Motivate and shepherd partners to maximize their ROI with LogicMonitor
  • Develop and implement solutions to achieve technical and growth-focused outcomes
  • Serve as the single point of contact for technical and/or business initiatives with our largest strategic partners
  • Maintain a deep understanding of the company’s products and services
  • Develop and build deeper relationships across the partner organization
  • Own the understanding, design, and presenting of technical solutions that meet partners needs
  • Coordinate with Sales, Product, and other internal teams to ensure delivery of effective technical solutions and maximizing of growth potential
  • Provide product training and technical advice to clients
  • Assisting in or directly resolving technical issues for assigned partners
  • Leading cross functional projects aimed at success within partners
  • Create and execute on joint business plans and/or accounts plans that outline top level priorities, success criteria, and strategic milestones
  • Conduct quarterly and annual business reviews with partners
  • Track, analyze, and report performance metrics in regards to assigned partners
  • 3+ Advanced Learning courses annually related to supported LM technologies
  • 1+ Certifications annually related to supported LM technologies

LogicMonitor operates at the forefront of cloud-based infrastructure monitoring, incorporating AIOps and a suite of automation tools to simplify and optimize IT operations. With an impressive arsenal of over 2,000 integrations, the company facilitates seamless transitions and innovation for businesses of varying scales and complexities. This approach not only positions the company as a leader in IT operations efficiency but also creates a dynamic and resourceful working environment that fosters professional growth and technological advancement.

Company Stage

Series A

Total Funding

$142.9M

Headquarters

Santa Barbara, California

Founded

2007

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

19%
Simplify Jobs

Simplify's Take

What believers are saying

  • The introduction of AI-driven tools like Edwin AI and LM Co-Pilot can significantly reduce incident response times and alert fatigue, enhancing operational efficiency.
  • The LM Cost Optimization tool can help businesses manage and reduce cloud spending, which is crucial in a down economy, providing a competitive edge.
  • The appointment of experienced leaders like Brooke Cunningham and Karthik Sj can drive strategic growth and innovation, further solidifying LogicMonitor's market position.

What critics are saying

  • The rapid integration of multiple AI tools may lead to complexity and potential usability issues for end-users.
  • The competitive landscape in observability and IT operations is intense, with major players like Splunk and Datadog posing significant threats.

What makes LogicMonitor unique

  • LogicMonitor's integration of generative AI into its observability tools, such as Edwin AI and LM Co-Pilot, sets it apart by offering advanced, interactive experiences for IT operations teams.
  • The LM Cost Optimization tool provides a unique value proposition by combining cost management with hybrid observability, addressing both cloud and on-premises infrastructure.
  • The company's focus on hybrid observability, powered by AI, allows it to cater to complex multi-cloud environments, distinguishing it from competitors who may focus solely on cloud or on-premises solutions.
INACTIVE