Full-Time

Global Success Manager

Posted on 6/21/2024

LogicMonitor

LogicMonitor

1,001-5,000 employees

IT infrastructure monitoring platform with AI

Enterprise Software
AI & Machine Learning

Compensation Overview

$122.5k - $157.5kAnnually

+ Equity Compensation

Expert

Austin, TX, USA

Category
Customer Success
Customer Success & Support
Required Skills
Sales
Salesforce
Requirements
  • Bachelor's degree or equivalent in Computer Science, IT, or relevant field
  • 10+ years in technical customer success/account management, support, or product training, preferably at a SaaS company.
  • Proven work experience as a Strategic Success Manager/Customer Success Engineer/ Technical Account Manager or similar role
  • Expert-level knowledge of IT infrastructure key concepts (Windows/Mac, cloud computing, networking, and infrastructure monitoring)
  • Expert at developing strategic success plans which ensures LM's alignment with customer's overall business objectives
  • Expert ability in developing and maintaining C-Level relationships, presenting data and strategic insights to executive teams, and adapting approach to audience
  • The ability to work in a fast-paced dynamic environment during tremendous growth
  • Willingness to travel 2-4 times per quarter
  • Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
  • Ability to deliver custom ROI analysis for your client base
  • Ability to be consultative and deliver industry and technology thought leadership while encompassing LogicMonitor's values
  • Proactive with innovative ideas and a strong drive to achieve results
  • Proficient in SalesForce, Microsoft Office Suite, and Google Suite
Responsibilities
  • Administer all aspects of client account success
  • Cultivate deep relationships with assigned partners
  • Motivate and shepherd partners to maximize their ROI with LogicMonitor
  • Develop and implement solutions to achieve technical and growth-focused outcomes
  • Serve as the single point of contact for technical and/or business initiatives with our largest strategic partners
  • Maintain a deep understanding of the company’s products and services
  • Develop and build deeper relationships across the partner organization
  • Own the understanding, design, and presenting of technical solutions that meet partners needs
  • Coordinate with Sales, Product, and other internal teams to ensure delivery of effective technical solutions and maximizing of growth potential
  • Provide product training and technical advice to clients
  • Assisting in or directly resolving technical issues for assigned partners
  • Leading cross functional projects aimed at success within partners
  • Create and execute on joint business plans and/or accounts plans that outline top level priorities, success criteria, and strategic milestones
  • Conduct quarterly and annual business reviews with partners
  • Track, analyze, and report performance metrics in regards to assigned partners
  • 3+ Advanced Learning courses annually related to supported LM technologies
  • 1+ Certifications annually related to supported LM technologies

LogicMonitor provides a platform for monitoring IT infrastructure across both on-premises and cloud environments. The platform allows businesses to track their systems in real-time, using artificial intelligence and machine learning to identify potential issues before they become problems. This predictive capability helps companies maintain operational efficiency and avoid system outages. Unlike many competitors, LogicMonitor offers a subscription-based service that is scalable and can be quickly deployed, making it accessible for a wide range of clients, from large enterprises to service providers. The goal of LogicMonitor is to enable businesses to focus on growth and innovation by ensuring their IT systems run smoothly.

Company Stage

Debt Financing

Total Funding

$528.2M

Headquarters

Santa Barbara, California

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for hybrid observability as companies adopt multi-cloud strategies.
  • Growing interest in predictive analytics enhances LogicMonitor's platform value.
  • $800M investment boosts AI integration and data center operations.

What critics are saying

  • Emerging AI-driven platforms may erode LogicMonitor's market share.
  • Rapid AI advancements require continuous R&D investment to stay competitive.
  • Global expansion exposes LogicMonitor to geopolitical and regulatory challenges.

What makes LogicMonitor unique

  • LogicMonitor offers a hybrid observability platform for diverse IT environments.
  • The platform uses AI and machine learning for predictive insights and issue prevention.
  • LogicMonitor's global presence supports a wide range of international clients.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Wellness Program

Unlimited Paid Time Off

Professional Development Budget

INACTIVE