LogicMonitor is looking for a talented and experienced Global Success Manager to champion and optimize our technical engagements on a global scale. As a crucial member of the Customer Experience team, you are called upon to ensure strong client retention, advocacy, and growth, which is key to LogicMonitor’s success.

In this role, you will manage and foster relationships with large-scale, technically advanced customers, ensuring a consistent service experience and achieving business objectives. You will act as the expert in understanding our strategic partners’ objectives and drive their achievement via the LM solution. Now is the perfect time to put your thumbprint on the organization driving operational excellence by orchestrating training, onboarding, adoption, retention, growth, and advocacy.

As a Global Success Manager, you will:

• Administer all aspects of client account success 
• Cultivate deep relationships with assigned partners
• Motivate and shepherd partners to maximize their ROI with LogicMonitor
• Develop and implement solutions to achieve technical and growth-focused outcomes

You will gain invaluable experience by collaborating with a passionate team to solve interesting problems and make your mark at LogicMonitor. Join us and be a core driver in accelerating LM’s growth by delivering exceptional value to our strategic partners.

• Bachelor’s degree or equivalent in Computer Science, IT, or relevant field
• 10+ years in technical customer success/account management, support, or product training, preferably at a SaaS company.
• Proven work experience as a Strategic Success Manager/Customer Success Engineer/ Technical Account Manager or similar role
• Expert-level knowledge of IT infrastructure key concepts (Windows/Mac, cloud computing, networking, and infrastructure monitoring)
• Expert at developing strategic success plans which ensures LM’s alignment with customer’s overall business objectives
• Expert ability in developing and maintaining C-Level relationships, presenting data and strategic insights to executive teams, and adapting approach to audience
• The ability to work in a fast-paced dynamic environment during tremendous growth
• Willingness to travel 2-4 times per quarter
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
• Ability to deliver custom ROI analysis for your client base
• Ability to be consultative and deliver industry and technology thought leadership while encompassing LogicMonitor’s values
• Proactive with innovative ideas and a strong drive to achieve results
• Proficient in SalesForce, Microsoft Office Suite, and Google Suite

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.

We are committed to our employees’ physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

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Anticipated Application Close Date: 07/22/2024

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