Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Selenium
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As Sr. Quality Engineering Lead, you are responsible for end-to-end quality ownership across E&D deliverables, ensuring that Testing processes are followed, planned and executed effectively, and automation assets meet quality standards. The role drives risk-based, shift left, component, functional testing, in-sprint automation, and release confidence through measurable quality outcomes and strong stakeholder partnership.

Roles & Responsibilities:
Quality Strategy & Planning
- Own the E&D test strategy across functional, integration, regression, and end-to-end validation
- Create and maintain test plans, test cases, and execution approach aligned to sprint/release cadence.
- Apply: automate high-ROI stable flows use manual testing for exploratory/volatile areas. In Sprint automation for areas which is required.
- Define entry/exit criteria, test scheduling, and estimation for sprint and release testing.
- Stakeholder Communication on the Test Strategy, Test plan and sign off

Test Execution & Release Readiness
- Lead and execute the Testing across Test Environments and if needed Dev region as well
- Test data strategy: synthetic data, data seeding, environment stability patterns.
- Drive defect lifecycle: severity-based prioritization, triage, root-cause alignment, and prevention mindset.
- Ensure traceability and evidence retention for audit/compliance-ready testing.

Automation Leadership (Playwright + TypeScript)
- Lead/guide test automation using Playwright + TypeScript, including framework standards (POM, tagging, reporting, multi-env runs.
- Establish automation governance: stable locator strategy, flakiness control, refactoring cadence, and CI reliability.
- Ensure baseline skills and onboarding readiness across the team (TypeScript, Playwright APIs, API testing, CI/CD basics, Git workflows).

Agile Operating Model & Collaboration
- Partner with Product/Engineering in an Agile model (e.g., scrum pods and cross-pod E2E coordination)
- Communicate findings clearly to technical and non-technical stakeholders manage expectations through structured updates.
- Provide knowledge transfer across distributed teams and support cross-geo collaboration.

Metrics & Continuous Improvement
- Track and report QE metrics such as automation coverage, execution time, stability trends, and defect leakage.
- Identify improvement opportunities and implement more effective methods to increase quality and reduce cost/time
- RCA and Lesson Learnt Document
- JIRA & Confluence


Professional & Technical Skills:
- Must Have Skills:
Core QA / QE Leadership
- 5+ years working with software developers and project teams.
- 3+ years writing/executing test scripts experience in both manual and automated testing.
- Strong test design: ability to design tests to identify and mitigate risk across different testing types (functional, E2E).
- Experience testing across channels (web/mobile/ where relevant).
- Defect reporting expertise: clear bug reports, reproducible steps, objective feedback to engineering.
- Ability to manage multiple priorities and communicate effectively across audiences.

Automation & Modern Tooling Baseline
- Hands-on working knowledge of:
- TypeScript and Playwright
- API testing fundamentals
- Automation framework fundamentals: Basic Understanding
- Delivery & Governance
- Experience aligning QA work to Agile delivery flow (planning in-sprint testing/automation sprint-end regression & signoff).
- Ability to drive standards, metrics, ROI mindset, and compliance expectations for QE deliverables


Additional Information:
- The candidate should have minimum 12 years of experience in Selenium.
- This position is based at our Pune office.
- A 15 years full time education is required.
- Willingness to work in shift B (11 to 9 or 12 to 10)15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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