Clinical Support & Patient Administration·Updated on Nov 10·
Full-time
About the Job
Requirements
At least six months of experience in a BPO healthcare account.
Excellent English proficiency and strong communication skills.
Typing speed of at least 25 words per minute.
Internet speed of at least 100 Mbps, a stable internet connection, and a conducive home work environment for remote applicants.
Computer literacy, including Gmail and Google Sheets.
Physical fitness to work in a BPO setting.
Availability to work weekends and holidays.
For remote work, residence in the Philippines outside Cebu Province.
Strict adherence to HIPAA protocols when handling sensitive patient records remotely.
Responsibilities
Answer inbound calls to help with scheduling, rescheduling, and clinic information.
Make outbound calls for patient appointment reminders, wellness checks, and related needs.
Provide EMR notes for all calls, looping in onsite personnel and providers.
Use Google Chat to communicate with online personnel and separately with DrCatalyst team members.
MedSpecialized, Inc. is looking for a Remote Virtual Medical Assistant!
About the Client: DrCatalyst DrCatalyst (DrC) is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career you will also get the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more.
Work Schedule and Arrangement: Night shift, Remote set-up
Remote Work – For Applicants Residing in the Philippines, Outside Cebu Province Only
Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
Responsibilities: • Answer inbound calls and help for scheduling, rescheduling, and clinic information. • Make outbound calls for patient appointment reminders, wellness checks, and more. • Supply EMR notes on all calls conducted looping in onsite personnel and providers. • Google Chat with online personnel, as well as separate chats with DRC team members.
Requirements: • At least college level • Must have at least 6 months of BPO Healthcare account experience • Excellent English proficiency with strong communication skills • 25 wpm or faster • Internet speed has to be at least 100 mbps • Computer literacy (GMail, Google Sheets) • Stable internet connection and a conducive work environment at home • Physically fit to work in a BPO setting • Willing to work during holidays and weekends • Must be residing outside Cebu
Because this role handles sensitive patient records in a remote setting, strict adherence to HIPAA protocols is required, supported by standard time and productivity management tools.
Salary and monetary benefits (in PHP): • Monthly salary of 20,000 - 30,000 • New hire bonus of 5,000 • Attendance bonus of 2,000
Perks and other benefits: • Paid Training Period • All national Philippines and USA holidays are observed • Paid time off—public holidays, vacation, and personal time off • Robust and effective Government Benefits Administration • Lactation breaks (for breastfeeding moms) • Discounted optical services with our partner clinic • Free Health insurance with one (1) free dependent • Free Life insurance • Free Accident insurance • Company-sponsored outings • Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga) • International travel opportunities (India and US office)
Our Recruitment Process:
Candidate Application Form General Assessment Phone Screening Technical Interview (Virtual) Reference Check Job Offer Training
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.
PRO TIP: prepare for that interview and impress the hiring managers!
For more information about our company, visit our website: www.medspecialized.com