Payments Product Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Merchant Services Platform team, you are an integral part of the team that innovates new product offerings, grows the business and leads the end-to-end product life cycle. As a product leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. You will be responsible for researching industry trends, assessing the competitive landscape, and identifying best practices to deliver optimal solutions that meet client needs and payment brand requirements for global processing. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Provide design and thought leadership within the team to develop solutions that align with business requirements, utilizing established integration patterns.
• Conduct research and analyze industry trends to evaluate the competitive landscape and identify best practices.
• Identify optimal solutions that fulfill client needs and meet payment brand requirements for global processing.
• Collaborate with data modelers to create clear specifications for use by clients and delivery teams.
• Lead the testing of interface designs to ensure they meet objectives; Work closely with delivery teams to ensure specifications are implemented as intended; Establish metrics to evaluate the effectiveness of solutions.
• Monitor product performance through reports, dashboards, and periodic stakeholder reviews.
• Design product platforms with APIs, services, and data-driven insights that deliver world-class experiences across payments processing, with an emphasis on funding.
• Collaborate with internal partners to maintain a leadership position for JPMorgan payment services in merchant processing funding.
• Provide a clear, documented vision and scope via use cases, product requirements, epics, and stories to support agile scrum teams.
• Manage the product roadmap, balancing stakeholder inputs and thin-sliced release outputs.
• Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to a global environment.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release testing, and production issues
• Partner with teams (product, technology, operations, client advocacy, controls) to manage resourcing, controls, readiness, and go-to-market plans
• Graduate degree or equivalent practical experience
• Critical thinking skills and demonstrated ability with analytics
• Strong experience with card networks and payment brand rules and regulations, specifications, and interchange, as well as value-added services such as tokenization and 3DS
• Extensive experience in merchant acquiring, with international experience
• Strong experience in payments product development or platform transformation
• Experience with modern technology stacks, including cloud, big data, microservices, APIs, etc.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Proven track record of managing new product launches or transformations of mission-critical payment platforms
• Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives
• Strong ability to analyze opportunities and problems, recommend solutions, and communicate effectively and confidently (both verbal and written)
• Strong influencing and partnership skills to drive cross-functional teams
• Ability to productively work in a matrix management organization; Positive, team-oriented attitude and inspiring skills are a must; Approximately 20% travel can be expected.