ServiceNow AI & Enterprise Automation Lead - Managing Consultant
About the job
- Proven experience in technology-enabled transformation or consulting, with 10–15 years of experience.
- Strong experience on the ServiceNow platform; multi-module exposure is preferred.
- Experience in artificial intelligence, automation, and digital transformation programmes.
- Experience in at least two of the following areas: ServiceNow consulting or implementations; artificial intelligence, generative artificial intelligence, or automation use cases; conversational artificial intelligence or virtual agents; enterprise architecture, data, or integration.
- Understanding of artificial intelligence governance and responsible artificial intelligence principles.
- Understanding of workflow design and process automation.
- Strong stakeholder management skills, including engagement with senior clients.
- Ability to translate technical concepts into business outcomes.
- Experience contributing to proposals and sales activities.
- Ability to work collaboratively in cross-functional teams.
- Define and shape enterprise artificial intelligence strategies and roadmaps leveraging ServiceNow.
- Advise senior stakeholders on artificial intelligence operating models, artificial intelligence governance, risk and compliance, and realization of artificial intelligence-driven business value.
- Translate business requirements into artificial-intelligence-enabled workflow solutions.
- Design and support implementation of AI Control Tower, agentic artificial intelligence workflows, and Now Assist or generative artificial intelligence use cases across workflows.
- Define data, integration, and workflow architectures for artificial-intelligence-enabled ServiceNow solutions.
- Support adoption of Employee Works by MoveWorks capabilities.
- Design use cases leveraging conversational artificial intelligence, enterprise search, and knowledge orchestration.
- Enable artificial-intelligence-driven employee productivity and self-service models.
- Contribute to delivery of end-to-end transformation programmes.
- Support development of artificial-intelligence-enabled target operating models.
- Ensure solution quality through governance and best practices.
- Contribute to proposals, requests for proposals, and client pitches focused on artificial-intelligence-led transformation.
- Support development of artificial-intelligence-led ServiceNow offerings and accelerators.
- Participate in thought leadership and market-facing initiatives.
- Multi-module experience on the ServiceNow platform.
About the company
Capgemini helps organizations in consulting, technology services, and outsourcing to drive digital transformation. Its offerings include strategy and transformation consulting; system integration, application development, and IT infrastructure management; and managed IT operations and business processes. It competes through a global footprint in over 50 countries with a local touch, applying AI, cloud, and cybersecurity to real-world problems. Its goal is to help clients achieve strategic objectives and improve efficiency through technology.
Company Size
10,001+
Company Stage
IPO
Headquarters
Paris, France
Founded
1967
Get referred to Capgemini
See people who can refer or advise you
Simplify's Take
What believers are saying
- H1 2026 revenue reached €12.082 billion, up 8.8%, and guidance rose to 8.5%-9.0%.
- HMRC’s June 2026 contract adds multi-year public-sector revenue and validates Capgemini’s sovereign-cloud pitch.
- Generative and agentic AI exceeded 10% of Q4 2025 bookings, signaling durable demand momentum.
What critics are saying
- Fit-for-Growth triggered about €700 million restructuring costs across 2026-2027, mostly in 2026.
- June 30, 2026 filings cite recurring India transfer-pricing tax reassessments and active litigation.
- AI services commoditize legacy consulting; WNS integration and workforce cuts threaten margin expansion by 2027.
What makes Capgemini unique
- Capgemini’s October 2025 WNS acquisition created scaled Intelligent Operations and agentic AI delivery.
- The June 2026 HMRC deal extends a 2004 relationship and embeds Capgemini in UK tax systems.
- Capgemini’s September 2026 OpenAI Deployment Company investment deepens enterprise AI implementation access.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Paid Vacation
Flexible Work Hours
Remote Work Options
Professional Development Budget
Meal Benefits
Dental Insurance
Life Insurance
Performance Bonus
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 5%1 year growth
↑ 5%2 year growth
↑ 5%Capgemini has acquired Collinear Group, enhancing its consulting capabilities in the Seattle area. This move signifies a strategic expansion into the growing data center and technology consulting market, which is crucial for InfraSale's audience focused on infrastructure development. Observers should watch for how this acquisition impacts local data center projects and consulting services.
Life insurers face a relevance crisis, according to the World Life Insurance Report 2027 from Capgemini and LIMRA. The study surveyed over 6,100 consumers globally and found that whilst 47% consider buying life insurance, more than 40% feel confused or unconvinced by available information. One in four abandon the purchase process. Younger consumers aged 18-40 are particularly affected, with 28% dropping out before completion. Technical language, affordability concerns, and perceived irrelevance drive these exits. The report reveals nearly 40% of policyholders rarely hear from insurers post-purchase, and half who discontinue do so within three years. However, best-in-class insurers—representing just 10% of carriers—achieved 41% higher revenue growth and 12% lower lapse rates through personalised engagement and data-driven strategies.
The UK's HM Revenue & Customs has awarded Capgemini a £37 million contract to migrate its Enterprise Tax Management Platform from SAP ECC 6.0 to S/4HANA. The contract runs until 2032, potentially extending Capgemini's involvement with HMRC's tax systems to 28 years since the relationship began in 2004. The platform handles more than £800 billion in tax revenue and payments annually for 40,000 users. HMRC insisted the procurement was fair and competitive, with several bidders competing from the Digital Legacy Application Services framework. Capgemini became HMRC's lead technology supplier in 2004 under the Aspire contract. A 2014 parliamentary committee found that Aspire cost £7.9 billion between 2004 and 2014, generating £1.2 billion in combined profit for Capgemini and Fujitsu.
French technology company Capgemini reported a 31% drop in net profit to €498 million in the first half of the year, down from €724 million in the same period last year, due to higher expenses. Normalised earnings per share fell 12% to €5.29. Revenue climbed 8.8% to €12.08 billion from €11.11 billion. The company's operating margin rose 9.3% to €1.51 billion. Net other operating income and expenses increased to €628 million from €401 million in the prior-year period. Capgemini raised its fiscal 2026 revenue growth outlook to around 8.5% to 9.0% at constant exchange rates, up from its earlier forecast of 6.5% to 8.5%.
Capgemini has upgraded its 2026 revenue growth outlook following strong first-half performance. The French IT services firm now expects constant currency revenue growth of around 8.5% to 9.0%, up from its previous target of 6.5% to 8.5%. The company reported revenues of €12.1 billion in the first half of 2026, up 8.8% year-on-year, with constant currency growth of 11.3%. Operating margin reached 12.5% of revenues, up 10 basis points year-on-year. Chief executive Aiman Ezzat attributed the performance to strong demand for AI-driven transformation services, particularly agentic AI and physical AI solutions. The company's newly integrated Intelligent Business Operations business line, following the WNS acquisition, is generating significant commercial traction. Capgemini maintained its operating margin target of 13.6% to 13.8% and organic free cash flow guidance of €1.8 billion to €1.9 billion for the full year.