Sales Associate

Position Overview

As a Sales Associate for Boggi Milano within Bloomingdale's, you will embody the sophistication of Italian menswear while delivering an exceptional shopping experience. Your role is pivotal in guiding clients through their style journey, offering personalized service, and achieving sales targets.

Location: Bloomingdales - Chestnut Hill

Schedule: Full-Time

Department: Men’s Fashion

Benefits: Health, Dental, Vision, 401(k), Paid Time Off

Compensation: Base hourly and Incentive Bonus Program for Sales and Brand’s KPIs

Key Responsibilities

• Welcome and assist customers, providing expert advice on Boggi Milano's product offerings.

• Achieve and exceed sales goals through effective upselling and cross-selling techniques.

• Maintain in-depth knowledge of Boggi Milano's collections to inform and inspire clients.

• Ensure the sales floor reflects the brand's aesthetic through proper product presentation.

• Handle transactions accurately, manage inventory, and maintain a tidy workspace.
  Work cohesively with colleagues to foster a supportive and productive environment.

• Provide an exceptional high-level service to all customers, online and offline, maximizing all contact opportunities with customers and promoting the Brand and the Product.

• Be a Brand Ambassador of the brand, ensuring an image and style in line with the Brand's standards.

• Develop and maintain long-term relationships with customers with the aim of strengthening the image and prestige of the brand.

• Manage sales by optimizing each phase of the commercial relationship:

• Optimize each phase of the customer interaction process

• Understand both explicit and implicit customer needs.

• Introduce and promote products effectively.

• Describe and advise on items offered.

• Verify customer needs and respond to their requests.

• Encourage cross-selling and up-selling.

• Collect and record customer data accurately to boost loyalty.

• Guide customers through the checkout process, preparing packaging and showing appreciation as they leave.

• Contribute actively to the concessions upkeep, orderliness, and cleanliness, projecting a brand-aligned image.