Teleperformance Spain
Customer experience and business services
Customer Service Representative
+ Language allowance
More locations: Remote in Spain
Remote work is limited to the Basque Country or mainland Spain.
About the job
- Native-level Basque or at least C1 proficiency is required.
- Previous customer service experience via telephone, chat, or email is required.
- Secondary education (ESO or Bachillerato) is required.
- Ability to work in a quiet space with stable internet access is required: 50–100 Mbps download and 10–30 Mbps upload, with the router near the workstation or a wired connection rather than Wi-Fi alone.
- Must be able to work remotely from the Basque Country or mainland Spain.
- Availability for a 39-hour workweek, Monday to Friday, across the listed scheduling windows is required.
- Ability to work with multiple tools, platforms, and databases is required.
- Handle calls, chat, and email, providing solutions according to established procedures, standards, and quality objectives.
- Manage back-office tasks related to case follow-up and information updates.
- Resolve customer incidents, questions, and concerns, both general and technical according to the assigned service line.
- Follow supervisor guidance to support continuous service improvement.
- Comply with the service's internal policies, standards, and regulations.
- Continuously update knowledge using scripts, guidelines, and operating procedures.
- Use databases, internal tools, and applications to manage requests and document cases.
- Experience in technical support or e-commerce services is valued.
About the company
Teleperformance Spain is the Spanish operation of a global customer-experience and business-services company. It delivers customer care, technical support, sales, back-office processing, content-related operations, and other outsourced services for client brands. Multilingual teams support consumers and business customers across phone, messaging, digital, and operational channels. Delivery centers and remote teams are coordinated through workforce management, training, quality, technology, security, and client operations. Roles span customer service, sales, technical support, content operations, team leadership, recruiting, and business support.
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