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Sandblu Resort, Santorini

Floor Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours
Full-timeSantorini, GreeceIn-person

About the Job

Requirements

  • A minimum of 3–5 years of experience in Food and Beverage operations, including at least 1–2 years in a supervisory or managerial role within fine dining or luxury hospitality.
  • Strong knowledge of restaurant operations, service standards, and food and beverage concepts.
  • Excellent leadership, team management, and organizational skills.
  • A solid understanding of food and beverage products, menu knowledge, and service techniques.
  • Good knowledge of guest relations, complaint handling, and service recovery.
  • An understanding of financial procedures, inventory control, cost management, and revenue optimization.
  • Fluency in English is required.
  • Ability to lead a team, multitask, and make effective decisions in a fast-paced environment.
  • Professional appearance, positive attitude, and strong commitment to delivering exceptional guest experiences.

Responsibilities

  • Oversee the daily operation of the assigned restaurant or food and beverage outlet, ensuring smooth and efficient service.
  • Lead, supervise, and motivate the floor team to deliver exceptional service in line with Sandblu's standards.
  • Organize daily floor operations, including staff allocation, section assignments, and shift briefings.
  • Ensure consistent service quality, presentation, and adherence to luxury hospitality standards.
  • Welcome and engage with guests, anticipate their needs, and ensure a personalized dining experience.
  • Handle guest feedback, requests, and complaints professionally, ensuring effective service recovery.
  • Coordinate closely with the Restaurant Manager, Head Waiters, Hostess, kitchen team, and other departments to ensure seamless operations.
  • Monitor service flow, table turnover, reservations, and guest waiting times.
  • Ensure the team maintains excellent knowledge of menus, daily specials, wines, and beverage offerings.
  • Assist with staff training, onboarding, performance monitoring, and ongoing development.
  • Monitor operational procedures, including opening and closing duties, cash handling, and daily reporting.
  • Support inventory checks, stock control, ordering, and cost-control initiatives.
  • Identify opportunities to improve service efficiency, guest satisfaction, and overall outlet performance.
  • Ensure compliance with health, safety, hygiene, and brand standards at all times.
  • Perform additional duties as assigned by restaurant leadership.

Desired Qualifications

  • Additional languages are considered an advantage.

About the Company

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