Custodial Operations Program Manager

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Closing Date:

11/23/2026

Type of Position:

Facilities Management and ServicesNo

Job Type:

RegularNo

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

Building Services

Summary of Job Duties:

The Custodial Operations Program Manager – 1st Shift manages first-shift custodial and day-porter operations across multiple University facilities and provides functional leadership for designated programs supporting the full Building Services organization. The position oversees assigned employees and supervisors and is responsible for building readiness, staffing and work priorities, safety, customer response, resource deployment, service quality, and operational accountability.

In addition to first-shift service management, the position coordinates department-wide custodial supplies and inventory, employee onboarding, workforce training, standardized procedures, inspection programs, performance reporting, and continuous improvement. These program responsibilities serve multiple buildings and shifts and distinguish the new position from managers responsible primarily for a single assigned shift.

The position exercises independent day-to-day judgment within delegated authority, recommends policy and budget priorities, implements approved practices, and coordinates with campus partners. Final department-wide policy, organizational, major personnel, and budget approval remains with the Assistant Director of Building Services and senior FAMA leadership. Routine cleaning is not the primary function; hands-on support may be needed during urgent conditions.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• High school diploma or equivalent. 
• At least four years of progressively responsible experience in custodial services, building services, facilities operations, hospitality, environmental services, institutional services, or a closely related operational field. 
• At least two years of experience leading, supervising, coordinating, or directing the work of employees in a custodial, facilities, service, or operational environment. 
• Demonstrated experience managing custodial operations across multiple buildings, facilities, teams, or a large institutional service area. 
• Demonstrated experience coordinating resources such as staffing, supplies, equipment, schedules, work priorities, inspections, or service requests. 

Preferred Qualifications:

• At least six or more years of experience in commercial, institutional, higher education, healthcare, hospitality, corporate, or large-campus custodial operations.
• At least four or more years of direct supervisory experience in custodial services, building services, environmental services, facilities operations, or a related service operation.
• Demonstrated experience supporting or administering employee onboarding, training, coaching, performance feedback, or workforce development.
• Experience supervising custodial operations across multiple buildings or a large institutional campus area.
• Experience managing custodial supply ordering, inventory controls, product standardization, min/max systems, equipment deployment, purchasing coordination, or resource allocation.
• Experience developing, coordinating, or delivering employee onboarding and training programs.
• Experience using inspection data, service metrics, work-order trends, customer feedback, or staffing data to improve operations.
• Experience with APPA custodial standards, quality assurance programs, inspection systems, floor care, project cleaning, event support, emergency response, and service-level expectations.
• Experience using FAMIS, CMMS platforms, mobile work-management tools, electronic inspection platforms, inventory systems, scheduling systems, spreadsheets, or timekeeping systems.
• Experience supporting recruitment, interviews, employee evaluations, coaching, corrective action, progressive discipline, employee development, and retention efforts.
• Experience coordinating with maintenance, skilled trades, procurement, warehouse operations, event staff, emergency response partners, or campus customers. 

Knowledge, Skills and Abilities:

The seven essential KSAs below consolidate technical, supervisory, operational, and communication requirements. Education and years of experience are stated only in the qualifications sections. 

• Knowledge of commercial and institutional custodial practices, sanitation, floor care, cleaning products and equipment, workplace safety, PPE, and chemical-handling requirements. 
• Knowledge of multi-facility service standards, including APPA custodial concepts, inventory control, resource planning, purchasing practices, and quality assurance. 
• Skill in supervising, coaching, evaluating, and developing custodial personnel and coordinating onboarding and training across teams and shifts. 
• Skill in developing, implementing, inspecting, and improving custodial procedures, service standards, and operating programs. 
• Skill in using CMMS, inspection, inventory, scheduling, and spreadsheet systems to interpret data, monitor resources and expenditures, document results, and prepare management reports. 
• Ability to independently set priorities and allocate staff, supplies, and equipment across assigned facilities and programs while balancing service needs, safety, and cost within delegated authority. 
• Ability to communicate effectively, resolve employee and customer concerns, and coordinate with supervisors, campus partners, vendors, and senior leadership during routine and urgent conditions. 

Qualification Equivalencies:

Additional Information:

Commensurate with education and experienceCover Letter/Letter of Application, ResumeElvis Hunt

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry, Substance Abuse Testing

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Driving, Feeling, Grasping, Hearing, Manipulate items with fingers, including keyboarding, Talking

Frequent Physical Activity:

Repetitive Motion, Walking

Occasional Physical Activity:

Crouching, Kneeling, Lifting, Pulling, Pushing, Sitting, Standing, Stooping

Benefits Eligible:

Yes