Client Services Coordinator

About Private Health Management

Private Health Management guides patients and families through the chaos and complexity of serious medical care, for cancer and beyond. As an independent advocate and trusted partner during healthcare’s most challenging moments, our team of experts work alongside physicians to orchestrate the best treatment, advocacy, and support to deliver measurably better outcomes. Everyone deserves great care. We make sure they get it.

About the role

Join us at PHM as a Client Services Coordinator (CSC) and bring your healthcare expertise to the forefront. You'll play a vital role in assisting clients dealing with a variety of diagnoses, providing essential support and navigating complex healthcare systems. Your problem-solving skills and dedication to customer service will directly impact the lives of our clients, ensuring they receive the best care and outcomes possible. Working closely with clinicians and researchers, you'll be part of a dynamic team environment that combines innovation with compassionate care. This role offers a meaningful opportunity to make a difference in healthcare, where your contributions are valued every day.

How You’ll Spend Your Days

• Proactively support and assess the clients’ care needs through direct communication, ensuring personalized and timely assistance.
• Collaborate closely with clinicians and researchers as a vital member of the client's care team, leveraging PHM's resources to deliver optimal care solutions.
• Kick off client engagements. From welcome email to a seamless registration completion, you’ll set the tone for each engagement.
• Facilitate scheduling and billing support by collaborating with physician offices and coordinating services including concierge nursing and molecular profiling companies.
• Take ownership of all details related to client meetings, ensuring comprehensive follow-up and completion of action items.
• Partner with researchers to assess clinical trial eligibility and enrollment processes.

What you bring to the table:

• 1+ Year of professional care coordination experience in a complex environment. Cancer experience highly desired.
• Concierge level customer service. You combine an unflappable professional presence with exceptional written and verbal communication skills.
• The highest standards of ethics and personal integrity with a demonstrated capacity for discretion and for handling confidential information with care
• High versatility. You thrive in a multitasking, ever evolving, fast paced role.
• A positive, energetic, client-focused, can-do orientation always bringing innovative ideas, new perspectives, and a wealth of enthusiasm
• Highly technologically adept.
• College graduate strongly preferred (BA or BS)

Learn more with our video, A Day in the Life of a CSC on our LinkedIn page!

Compensation: The target base salary for this position is $60,000 - $65,000.

This base salary is only a part of a total compensation package that also includes health/dental/vision benefits, 401k with match, PTO and other benefits. Individual pay may vary from the target range as a number of factors including market forces, experience, location, disparities in market data and other relevant business considerations may all factor into final compensation.

This is a remote role requiring that you live in the United States. 

Location

This is a remote role requiring that you live and perform all work in the United States.

Next Steps

Private Health Management is a remote company with employees across the United States. We are committed to providing a thoughtful and transparent interview experience. If your application is selected, you will hear from a member of our recruiting team to schedule next steps. Interviews may include the hiring manager, peers, and an executive leader.

PHM uses AI-enabled tools at certain points in the recruiting process to help identify and evaluate top talent; however, all hiring decisions are made by human reviewers.

Anticipated Pay Range 60000 - 65000 USD