Harris Computer

Acquires and grows mission-critical vertical software

Associate Technical Writer

Technical WritingConfirmed live in the last 24 hours

Full-timeLouisiana, USA$50k - $55.4kRemote

About the Job

Requirements

One to two years of experience in technical writing, content writing, or a related field; internships and academic experience count.
Strong writing, editing, and proofreading skills, with attention to clarity and consistency.
Ability to simplify complex or technical information into user-friendly language.
Comfort working with documentation platforms such as ClickHelp, Markdown, or Confluence.
Ability to organize work and manage multiple projects and deadlines.
Curiosity and willingness to learn new technical concepts and tools.
Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field, or equivalent practical experience.

Responsibilities

Learn the product delivery life cycle and monitor documentation progress within it.
Write and edit user-facing documentation, including user guides, technical reference guides, and release notes.
Collaborate with software developers, solution and product managers, and support and services teams to gather technical information and keep documents accurate and up to date.
Help maintain and organize the documentation site and knowledge base in ClickHelp.
Review and edit content for clarity, consistency, grammar, and adherence to style standards.
Use AI/LLM tools to generate first-draft content from source materials such as specifications, support tickets, and transcripts, then edit, fact-check, and fill gaps to produce polished, accurate documentation.
Incorporate feedback from user testing, support tickets, and customer questions to improve existing content.
Contribute to documentation projects such as content audits, migrations, or restructuring efforts.

Desired Qualifications

Familiarity with software development concepts or SaaS products.
Basic understanding of HTML/CSS and ability to view and understand underlying HTML source code.
Experience generating and manipulating screenshots and diagrams.
Exposure to an industry-recognized style guide, such as the Microsoft Style Guide.

What You'll Do

Learn the product delivery life cycle and how to monitor documentation progress within it
Write and edit user-facing documentation, including user guides, technical reference guides, and release notes
Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date
Help maintain and organize our documentation site/knowledge base in ClickHelp
Review and edit content for clarity, consistency, grammar, and adherence to our style standards
Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation
Incorporate feedback from user testing, support tickets, and customer questions to improve existing content
Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts

What We're Looking For

1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count)
Strong writing, editing, and proofreading skills, with an eye for clarity and consistency
Ability to break down complex or technical information into simple, user-friendly language
Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms
Good organizational skills and ability to manage multiple projects/deadlines
Curiosity and willingness to learn new technical concepts and tools
Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience

Nice to Have

Familiarity with software development concepts or SaaS products
Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code
Experience with generating and manipulating screenshots and diagrams
Exposure to an industry-recognized style guide, such as the Microsoft Style Guide

Why Join Us

Fully remote team with flexible working hours
Mentorship and growth opportunities within a supportive team
Opportunity to shape how customers experience and understand our product

Altera Our company complies with all local/state regulations in regard to displaying salary ranges. The salary range displayed above is specifically for those potential hires who will perform work in or reside in the location(s) listed. Any offered salary is determined based on internal equity, internal salary ranges, market data, applicant's skills and prior relevant experience, and certain degrees and certifications. Salary Range: $50,000.00 USD - $55,400.00 USD

About the Company

Harris Computer

Acquires and grows mission-critical vertical software

Harris Computer builds and grows a portfolio of mission-critical software for vertical markets such as Public Sector, Healthcare, Utilities, and Insurance across North America, Europe, Asia, and Australia. It operates on a buy-and-hold model, acquiring established vertical-market software companies and providing operational support, capital, and shared best practices while each business continues serving its niche. Its approach differs by combining many niche software companies under one umbrella, backed by Constellation Software, with a focus on long-term ownership and stability for mission-critical customers. Its goal is to grow and manage a broad portfolio of specialized software businesses, creating value through enduring ownership and shared expertise so each company reliably serves its vertical markets.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Ottawa, Canada
Founded: 1976

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