Full-Time

Customer Success Manager

Growth

Linear

Linear

201-500 employees

Software development tool for task tracking

No salary listed

Remote in USA

Remote

Open to candidates based anywhere in North America.

Category
Customer Experience & Support (1)
Required Skills
Product Management
CRM

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Requirements
  • At least 3 years of relevant work experience in a technical customer-facing role.
  • Experience with software as a service and startups is required.
  • Ability to work and adapt in a fast-paced and flexible environment.
  • Strong organizational and time management skills, including the ability to handle multiple tasks and prioritize effectively.
  • Strong verbal and written communication skills, including the ability to articulate complex concepts clearly and effectively.
Responsibilities
  • Develop and maintain strong relationships with key stakeholders at mid-market customers and act as the primary point of contact for customer inquiries, concerns, and feedback.
  • Become a product expert and help customers use Linear to drive business outcomes.
  • Drive customer onboarding and training on Linear's features and best practices, and expand usage and adoption within accounts.
  • Advocate for customer needs internally by collaborating with product, sales, and support teams to address challenges and drive product enhancements.
Desired Qualifications
  • Previous experience working with product and engineering teams and/or developer tools.

Linear helps software teams plan, track, and ship products more efficiently by providing task management, issue tracking, and customizable workflows in a subscription platform. It turns complex work into sub-issues, automates backlog maintenance by auto-closing and archiving resolved items, and speeds up work with rapid keyboard shortcuts and real-time sync. Its Cycles feature organizes work into time-bound periods with automatic tracking and roll-over of unfinished tasks, while filters, custom views, and issue templates tailor the workspace to each team's needs. Linear differentiates itself through a fast, elegant UI, configurable workflows, and automated backlog management that reduce manual effort. The goal is to help teams increase throughput and focus on the right work to build products more efficiently.

Company Size

201-500

Company Stage

Private

Total Funding

$134.2M

Headquarters

San Francisco, California

Founded

2019

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Simplify Jobs

Simplify's Take

What believers are saying

  • Linear crossed $100 million ARR and 40,000 paying customers by August 2026.
  • June and May 2026 launches expanded into code review and autonomous coding.
  • Enterprise adoption of coding agents reached 75% of workspaces, lifting Linear's AI narrative.

What critics are saying

  • GitHub Projects, Jira, and Shortcut attack Linear's core workflow with cheaper alternatives.
  • February 2026 pricing tightened free access, pushing smaller teams toward migration.
  • Usage-based AI credits for coding sessions can squeeze margins and trigger customer backlash.

What makes Linear unique

  • Linear pairs issue tracking with Diffs, guided reviews, and in-context PR review.
  • Its June 2026 agent writes code from issues, not just routes tickets.
  • Karri Saarinen built Linear for speed, keyboard flow, and opinionated simplicity.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Work life balance

Competitive salary and equity

Employee-friendly equity terms (early and extended exercise in the US)

Work remotely, no commuting to the office

Health, dental and vision insurance (US)

5 weeks paid vacation

Parental leave

M1 Macbook Pro, 5K display and accessories

Stipend to set up your home office

Latest productivity software

Paid lunch and coffee during work days

Paid co-working space/desk at an office

Regular team events and offsites

Quarterly hack weeks

401(k) Plan (US)

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-1%
PeakOps Automation
Sep 3rd, 2026
How to integrate Airtable with Linear for smarter workflows: A step-by-step guide.

How to integrate Airtable with Linear for smarter workflows: A step-by-step guide. For small to medium business owners striving to work smarter - not harder - integrating your key tools can be a game changer. Airtable and Linear are two powerful platforms that, when combined, streamline project tracking, improve team collaboration, and reduce manual data entry. In this comprehensive guide, PeakOps'll explore how to integrate Airtable with Linear, complete with real-world examples, step-by-step instructions, and practical tips to help you automate your workflows. Why integrate Airtable with Linear? Airtable is an intuitive, flexible database and spreadsheet hybrid that helps teams organize information visually. Linear is a modern issue tracking and project management tool designed for software teams but increasingly used by SMBs for all types of task management. Integrating these tools lets you: * Synchronize project data: Keep Airtable records and Linear issues aligned without manual updates. * Automate task creation: Automatically generate Linear issues from Airtable entries like customer requests or bug reports. * Improve visibility: Enable stakeholders to track progress in their preferred tool. * Save time: Eliminate repetitive copy-pasting and reduce errors. Real-World Use case: SMB product development. Imagine a small software company using Airtable to gather feature requests from customers and Linear to manage development sprints. Without integration, their product manager copies requests from Airtable into Linear manually, which is time-consuming and error-prone. By integrating Airtable with Linear, new feature requests added to Airtable can automatically become Linear issues assigned to the appropriate sprint, ensuring nothing falls through the cracks. How to integrate Airtable with Linear: step-by-step. While Linear does not have native Airtable integration, you can connect them using automation platforms like Zapier, Make (formerly Integromat), or custom scripts leveraging their APIs. Option 1: using Zapier. Zapier is a popular no-code automation tool that connects Airtable and Linear with simple workflows called "Zaps." Here's how to create a Zap that creates a Linear issue when a new Airtable record is added. * Create accounts: Sign up for Zapier, and ensure you have access to Airtable and Linear accounts. * Connect Airtable: In Zapier, add Airtable as a trigger app. Choose the trigger event, e.g., "New Record" in a specific Airtable base and table. * Set up trigger: Select your Airtable base and table where the data is stored. * Connect Linear: Add Linear as the action app. Choose "Create Issue" as the action event. * Configure action: Map Airtable fields (e.g., feature title, description, priority) to the corresponding Linear issue fields. * Test and activate: Run a test to verify the integration works, then enable the Zap. Pro tip: Use Airtable's formula fields to concatenate information or generate unique IDs to help track linked records between the two platforms. Option 2: using make (Integromat). Make offers more advanced logic and conditional workflows than Zapier, suitable for SMBs with complex needs. * Set up a new scenario in Make. * Add an Airtable module to watch for new or updated records. * Add a Linear module to create or update issues. * Use filters and functions to control when and how data syncs. * Schedule the scenario or trigger it via webhook for real-time sync. Option 3: custom API integration. For businesses with developer resources, leveraging the Airtable and Linear APIs provides ultimate flexibility. * Airtable API: Provides RESTful endpoints to read/write base data. Documentation at https://airtable.com/api. * Linear API: Uses GraphQL to query and mutate issue data. Documentation at https://developers.linear.app/docs/graphql/intro. A simple script can periodically fetch new records from Airtable and create corresponding issues in Linear, or vice versa. This approach requires handling authentication (API keys), error logging, and data mapping but offers full control. Mapping data between Airtable and Linear. To ensure smooth integration, it's important to define how data fields correspond between Airtable and Linear. Here's an example mapping table: | Airtable Field | Linear Field | Description | | Feature Name | Title | Issue headline in Linear | | Description | Description | Detailed issue info | | Priority (Single select) | Priority (enum) | Issue urgency | | Assigned To | Assignee | Team member responsible | | Status | State | Issue progress | Tips for a successful integration. * Start small: Begin with syncing only essential fields to avoid complexity. * Test thoroughly: Validate data flows correctly and handle errors gracefully. * Regularly review: Monitor the integration and make adjustments as your processes evolve. * Use automation tools' features: Take advantage of filters, conditional logic, and error notifications. Benefits for SMB owners. By integrating Airtable with Linear, SMB owners can: * Save time: Automate repetitive tasks and reduce manual data transfer. * Improve accuracy: Minimize human errors in task tracking. * Enhance collaboration: Keep your team aligned with up-to-date project information. * Scale easily: As your business grows, your automated workflows keep pace without extra overhead. Conclusion. Integrating Airtable with Linear empowers SMBs to streamline project management, reduce manual work, and improve visibility across teams. Whether you choose no-code tools like Zapier, more advanced platforms like Make, or custom API integrations, automating the connection between these platforms can transform how your business operates day-to-day. Ready to work smarter? PeakOps specializes in business automation tailored to SMBs. Contact PeakOps today to learn how PeakOps can help you integrate Airtable, Linear, and other tools to unlock your team's full potential.

Business Insider
Aug 26th, 2026
Linear doubles valuation to $2.5B despite AI threat to SaaS companies

Linear, a product management software startup, has doubled its valuation to $2.5 billion and surpassed $100 million in annual recurring revenue, challenging predictions that AI will make traditional SaaS companies obsolete. The company completed a $99 million employee tender offer led by Accel, with participation from existing investor 01A and new investors Salesforce Ventures and S32. This doubles Linear's $1.25 billion valuation from last year's Series C round. CEO Karri Saarinen said the narrative that every SaaS company is dying is "overly generalised." He argues AI creates more work to organise rather than eliminating demand for Linear's product, which helps teams and AI agents plan work and track tasks. Linear has been cash-flow positive since its second year and counts 40,000 paying customers, including OpenAI, Salesforce, and Coinbase. The tender offer primarily serves as a retention tool amid fierce competition for talent.

Linear
Jul 30th, 2026
Coding sessions on mobile.

Coding sessions on mobile. Your coding session doesn't have to stop when you leave your desk. Use the Linear mobile app to review code changes, comment on specific lines, and iterate with Linear Agent. Open any diff and switch to the Changes tab to inspect the code. When you spot something to change, tap the relevant line to add it to your message to steer the coding session in the direction you want. Linear has also added section under My Issues | Assigned for your delegated issues. It shows the status of each coding session, and gives you a quick way back into active work. Download the Linear mobile app for iOS and Android. Guided Reviews are now generally available. Guided Reviews break diffs into focused sections with explainers on what changed and why. As part of general availability, they are now generated for larger pull requests, with a bigger context window and better latency. Guided Reviews are available on Business and Enterprise plans at no additional cost. Support for GitHub teams in reviews. You can now assign reviews to GitHub teams. Review requests assigned to your GitHub teams appear in a dedicated section of the Reviews inbox. Learn more in the docs. Signed commits for coding sessions. Coding sessions now support signed commits. Add your SSH or GPG key in Settings to enable signing. Workspace admins can also require users to upload a signing key before using coding sessions. GitHub Copilot for Linear. GitHub Copilot users can assign issues directly to Copilot's cloud agent from Linear. Copilot uses the issue context to work in its own development environment, open draft pull requests, and update the issue as it makes progress. Choose model and agent settings, set the base and working branches, then steer ongoing work through comments in Linear. To get started, install GitHub Copilot for Linear, or read the GitHub announcement for more details.

Soundarya Infotech Pvt Ltd
Jul 23rd, 2026
Graphs vs loops: the 2026 AI agent architecture debate explained.

Graphs vs loops: the 2026 AI agent architecture debate explained. Introduction. Two product launches hit X on the same July day in 2026. The first was a DeepLearning.AI course on knowledge graphs, taught by Neo4j's Andreas Kollegger. The second was Linear's launch of Loops - a feature that lets their AI agent run recurring, autonomous tasks. The names collided. The replies split into two camps. And within 48 hours, the entire AI builder community was arguing about one question: should your agent's brain look like a graph or a loop? The answer is not what either side claimed. What is a loop architecture. A loop is the simplest possible agent pattern. It is a while-loop that feeds the agent's output back as its next input. The agent runs, produces something, checks if it is done, and either stops or runs again. while not done: result = agent.run(context) context = result done = check(result) This is how Claude Code's /loop works. It is how Codex Automations works. It is how every autonomous coding agent - Cursor, Copilot, OpenCode - operates under the hood. The agent gets a prompt, produces output, verifies it against a goal, and iterates. What loops do well: * Dead simple to implement. Three lines of pseudocode. * Works for any task. You do not need to know the structure of the problem beforehand. * Human-in-the-loop is natural. Insert a review step between iterations and you have a safety valve. * Self-correcting. The agent sees its own output and can fix mistakes in the next pass. What loops do poorly: * Drift. On long tasks, the agent forgets why it started and chases tangents. * Cost. Every iteration consumes tokens. A loop with no exit condition runs until your API budget is gone. * No parallelism. One agent, one thread, one thing at a time. * No state typing. The context blob grows. You cannot introspect what changed between iterations without diffing text. What is a graph architecture. A graph architecture replaces the single while-loop with a directed graph of nodes and edges. Each node is a discrete operation. Each edge is a conditional transition. The graph defines the shape of the workflow, and the agent traverses it. [Start] -> [Research] -> [Draft] -> [Review] | (fails) | (passes) v [Revise] -> [Review] | (passes) | v [Publish] This is how LangGraph structures agent workflows. It is how multi-agent systems - orchestrator-worker, debate, hierarchical - are wired together. What graphs do well: * Typed state. Each node declares what data it reads and writes. You can inspect state at any point. * Checkpointing. Pause the graph at any node. Resume later. Debug from the last checkpoint. * Parallelism. Branch at a node and run multiple agents simultaneously. * Governance. Approve transitions. Block paths. Enforce rules per edge. * Branching with clear conditions. One node can fan out to three different paths based on the output. What graphs do poorly: * Upfront design cost. You need to know the structure before you run it. This is the opposite of "just let the agent figure it out." * Rigidity. A graph with 40 nodes handles 40 scenarios. The 41st scenario breaks it. * Tooling overhead. LangGraph, Haystack, and similar graph frameworks add dependencies, learning curves, and code surface area. The third option: graph loop. The debate missed the most interesting architecture: a graph of loops. Each node in the graph contains its own loop. The graph defines the overall workflow. Each node runs autonomously within its boundaries. When a node completes, the graph routes output to the next node. Graph Level (deterministic): [Research Loop] -> [Draft Loop] -> [Review] Node Level (autonomous): Each node runs an inner loop: plan -> execute -> verify -> (retry | done) This is what production AI systems actually use. LangGraph supports this pattern natively. You define the graph structure for governance and parallelism, but each node runs a self-correcting loop for quality. * The graph prevents drift across the workflow * The loops ensure quality within each step * You get checkpointing and parallelism from the graph * You get self-correction and flexibility from the loops * Human approval gates slot in naturally between graph nodes The tradeoff: Complexity. You are now debugging two levels of control flow. If the outer graph has 5 nodes and each inner loop iterates 3-4 times, you burn 15-20 LLM calls per run. This is fine for high-value tasks (legal document review, medical report generation). It is expensive for routine tasks (categorize this email). When to use each. | Scenario | Architecture | Why | | Simple task, fixed output format | Loop | No upfront design needed | | Multi-step research with branching | Graph | Parallelism and state typing | | Code generation and review | Graph of Loops | Structure + self-correction | | High-volume classification | Loop | Cost-efficient, no state needed | | Compliance-governed workflow | Graph | Checkpointing and audit trails | | Open-ended exploration | Loop | Flexibility matters more than structure | The infrastructure angle. All three architectures run on the same hardware - but their requirements differ. A simple loop runs on a single GPU instance. One agent, one model call at a time. A 24 GB GPU handles this easily. A graph with parallel branches needs multiple GPUs or a high-throughput inference server like vLLM. You are dispatching 4-6 concurrent API calls. Queue depth matters. A graph of loops - the production pattern - combines both. Each node's inner loop executes sequentially. Multiple nodes run in parallel. At peak, you may have 8-12 concurrent LLM calls. This is where you need dedicated GPU infrastructure with low-latency inference and sufficient VRAM for batching. The architecture you pick determines your compute requirements. It is not just a design philosophy - it is a cost decision. The real answer. The graphs vs loops debate was never a binary choice. It is a spectrum. The simplest system is a loop. The most controllable system is a graph. The most effective system is a graph where each node is a loop. Start with a loop. It will get you to production faster than anything else. When you hit the limits - drift on long tasks, no parallelism, impossible to audit - add graph structure around the existing loops. Do not rewrite from scratch. Wrap the working system in a graph. This is what Linear did with Loops. They did not build a graph. They built the simplest, most accessible loop engine and made it work so well that it forced the entire industry to have this conversation. How servergurus helps. Graph loops, agent graphs, and autonomous coding loops all run on GPUs. Its bare metal GPU servers with NVIDIA H200 and L40S give you the VRAM and throughput to run graph-of-loops architectures at production scale. Its cloud GPU instances let you experiment with loop architectures at hourly rates before committing to dedicated hardware.

Creative AI News
May 28th, 2026
Linear ships Diffs: in-app PR reviews for engineers.

Linear ships Diffs: in-app PR reviews for engineers. Linear launched Diffs on May 28, bringing pull request reviews into the same workspace as issues, projects, and customer signals. Linear shipped Diffs on May 28, bringing pull request reviews into the same workspace as issues, projects, and customer signals. Available on every Linear plan from day one, the feature targets a specific bottleneck: engineering teams pairing with AI agents are generating PRs faster than humans can review them. Try it: Wire Diffs into your repo today. If your team already uses Linear for issue tracking, the integration takes a few clicks. Connect your GitHub or GitLab account in the workspace settings, open any pending PR from the new Diffs tab, and the diff renders alongside the originating Linear issue, the parent project, and any related customer tickets. The Guided Reviews mode chunks a 2,000-line PR into ordered chapters that follow the work's reasoning, while Structural Diff Highlighting strips formatting-only edits so reviewers see logic changes first. Both modes were the focus of the launch demo and are documented in the Linear changelog. Why it matters. Linear is reframing code review as a workflow problem, not a tooling problem. Their argument: agents like Claude Opus 4.8 already handle most line-by-line correctness, so the review bottleneck has shifted to architectural fit and product context. Pulling review into the same surface as the issue and customer signal removes the tab-switching tax that GitHub-only reviewers pay on every PR. For teams running Claude Code, Codex, or Cursor agents at volume, that tax compounds across dozens of PRs per day. Key details. Diffs ships with three design pillars: fast (reviews open near-instantly), focused (noise stripped), and in context (issue plus project plus customer signal in one pane). PR reviews now appear alongside other work items on assignee timelines, so blocking relationships and urgency surface without separate dashboards. The feature is included in all plans (Free, Standard, Plus, Enterprise) at no extra cost. Setup instructions and a short walkthrough video sit in the changelog post linked above. What to do next. Open Linear, navigate to Settings, Integrations, then connect your GitHub or GitLab org. Pick one in-flight PR and open it through the new Diffs tab to compare the Guided Reviews chapter view against your usual GitHub flow. Teams that already use Linear for triage will get the largest workflow gain since the issue, the PR, and the rollout customer thread now live in one URL. If you also run AI code review locally, its Claude Code 2.1.152 walkthrough covers the agent side of the same pipeline.