Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
At least high-school-level education and six months of healthcare business process outsourcing experience.
Excellent English proficiency and strong communication skills.
Typing speed of 25 words per minute or faster.
Computer literacy, including Gmail and Google Sheets.
Physical fitness to work in a business process outsourcing setting.
Willingness to work in the Cebu IT Park office.
Responsibilities
Answer inbound calls to assist with scheduling, rescheduling, and clinic information.
Make outbound calls for patient appointment reminders, wellness checks, and other purposes.
Provide electronic medical record notes for all calls and loop in onsite personnel and providers.
Use Google Chat to communicate with online personnel and separately with DrCatalyst team members.
Desired Qualifications
Healthcare business process outsourcing experience is an advantage.
Willingness to work overtime is a plus.
MedSpecialized, Inc. is looking for a Virtual Medical Assistant!
About the Client:DrCatalyst DrCatalyst (DrC) is a healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career you will also get the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more.
Work Schedule and Arrangement: Night shift, Onsite work
Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
Responsibilities: • Answer inbound calls and help for scheduling, rescheduling, and clinic information. • Make outbound calls for patient appointment reminders, wellness checks, and more. • Supply EMR notes on all calls conducted looping in onsite personnel and providers. • Google Chat with online personnel, as well as separate chats with DRC team members.
Requirements:
Willing to work in our Cebu IT Park office
• At least High School Level with 6 months healthcare BPO experience • Medical Allied Grad or Non-Medical Allied Grad • Healthcare BPO experience is an advantage • Excellent English proficiency with strong communication skills • 25 wpm or faster • Computer literacy (GMail, Google Sheets) • Physically fit to work in a BPO setting • Willingness to work overtime is a plus
Salary and monetary benefits (in PHP): • Monthly salary of 20,000 - 30,000 (depending on BPO healthcare experience) • New hire bonus of 5,000 • Attendance bonus of 2,000 • Monthly Pro-Rated Risk Allowance of 2,000
Perks and other benefits: • Paid Training Period • All national Philippines and USA holidays are observed • Paid time off—public holidays, vacation, and personal time off • Robust and effective Government Benefits Administration • Lactation breaks (for breastfeeding moms) • Discounted optical services with our partner clinic • Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees) • Free Health insurance with one (1) free dependent • Free Life insurance • Free Accident insurance • Free Mental Health Sessions • Relocation allowance for new hires (from Outside Cebu) • Company-sponsored outings • Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
Our Recruitment Process:
Candidate Application Form
General Assessment
Phone Screening
Technical Interview (Virtual)
Reference Check
Job Offer
Training
Willing to work in our Cebu IT Park office
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.
PRO TIP: prepare for that interview and impress the hiring managers!
For more information about our company, visit our website: www.medspecialized.com