Business Enablement Analyst Co-op

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Business Enablement Analyst co-op will play a vital role in managing and optimizing the Allego Learning Management System (LMS). You’ll ensure the platform runs smoothly, help users get the most out of it, and support the organization’s learning and development goals. This role combines technical know-how, problem-solving, and a focus on creating a great learning experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

Important

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
• You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.
• Recruitment timeline: Applications review – Oct/ Nov; Interviews – Nov; Offers - Nov
• Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document
• This is an 12 month co-op opportunity.

How you'll succeed

• Communication skills - Act as a liaison between learners, instructors, and technical teams, ensuring clear and effective communication. 
• Problem-solving expertise - Demonstrate strong analytical skills to troubleshoot and resolve technical challenges efficiently. 
• Attention to detail - Maintain precision in all aspects of platform management, ensuring content, configurations, and processes are accurate and reliable. 
• Adaptability - Stay ahead of emerging technologies and trends, continuously learning and adapting to new tools and methodologies. 
• Content Design - Create and modify training materials that align with business goals and enhance the learning experience for contact centre staff. ​
• Project Involvement - Support new and ongoing projects within the PEER team, providing training insights and expertise to drive successful outcomes.​

Who you are

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-12-17

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Adult Learning Methodologies, Graphic Design, Instructional Design, Microsoft Excel, Microsoft PowerPoint, Music Video Editing, Presentations, Time Management, Visual Design, Written Communication