speakit

Digital dictation and speech recognition solutions

German Customer Success Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeLisbon, PortugalNo salary listed

About the Job

Requirements

Native-level German and fluent English are required.
Strong interpersonal and communication skills are required.
A detail-oriented and proactive approach to problem-solving is required.
The candidate must be comfortable working in a team-focused, dynamic environment.

Responsibilities

Respond to customer inquiries via phone, email, or chat.
Assist customers with order-related questions, refunds, and account issues.
Collaborate with internal teams to resolve customer concerns efficiently.
Maintain high-quality service standards while managing multiple tasks.
Suggest improvements based on recurring customer issues.

Desired Qualifications

Previous customer support experience, online or face-to-face, is preferred.

German Customer Success Specialist - Lisbon

speakit · Lisbon, Portugal (Hybrid) · Full-time · Posted 2025-09-17

Workplace: hybrid

Department: German

Description

Join an international customer support team where your German language skills and problem-solving abilities will help deliver excellent customer experiences. This role focuses on providing support and advice to clients while contributing to continuous process improvements.

Responsibilities

Respond to customer inquiries via phone, email, or chat.
Assist customers with order-related questions, refunds, and account issues.
Collaborate with internal teams to resolve customer concerns efficiently.

Maintain high-quality service standards while managing multiple tasks.
Suggest improvements based on recurring customer issues.

Requirements

Native-level German and fluent English.
Strong interpersonal and communication skills.
Previous customer support experience preferred, online or face-to-face.
Detail-oriented and proactive problem-solver.
Comfortable working in a team-focused, dynamic environment.

Benefits

Hybrid working model after initial onboarding.
Support with relocation and housing options.
Private health insurance from day one.
Paid training and career growth opportunities.
Social and team-building activities.

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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