LCL Operation Agent

• Ensure the IOP, SOP and KPI are strictly complied with and all operations are smoothly handled in cost effective manner.
• Execute process efficiency, improve resolution timeliness, optimize by challenging business rules/limitations and improve end-to-end service delivery to customers
• Owncustomeronboarding
• Ensure alternate viable solutions and actively resolve customer issue within stipulated timeframe
• Ensure alternatives provided are aligned with rules and regulation including local policies
• Collaborate with customers and LCL product
• Understand customers’ real needs, handle customers’ expectation and ensure professional customer service level.
• Handle system updates and customer requests in accordance with defined processes
• Ensure all relevant revenue & cost are timely updated in systems and ensure charges are passed on to customer
• Share best practices and knowledge

What We Are Looking For

• Strong background in LCL delivery
• Proactive attitude and dedication to achieve ambitious goals.
• Ability to work independently, with commitment, teamwork spirit, sense of responsibility.
• Strong interpersonal skills and communication skills.
• Ability to challenge the current scenario and find smarter ways of doing things, clear logic and analytical skills with good sense of whole picture.
• Proactive and exhibits problem solving capabilities
• Good command of written and spoken English skills.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].