Housekeeping Supervisor

Housekeeping Supervisor , Louma Country Hotel

Overview

As Housekeeping Supervisor, you will manage the daily operations of the Housekeeping team, ensuring every guest room, public area, and outlying barn at Louma is immaculate, beautifully presented, and guest-ready on schedule. Acting as the Executive Housekeeper’s right hand, you will allocate and inspect work, train staff to the highest standards, and coordinate with other key departments. Your role is pivotal in upholding Louma’s brand standards and delivering a seamless guest experience.

You are a visible ambassador for Louma Country Hotel, leading by example with professionalism, warmth, and a helpful attitude.

Key Responsibilities

1. Supervision & Allocation

• Plan and assign daily tasks for Housekeeping Attendants, considering arrivals, departures, stayovers, and events.

• Conduct shift briefings to communicate daily priorities, VIPs, special requests, and updates.

• Maintain accurate room status in the property management system and proactively relay details to Guest Relations for timely room release.

• Support the Executive Housekeeper with rota planning, attendance tracking, and ensuring adequate coverage.

• Take charge of the Housekeeping team in the Executive Housekeeper’s absence.

2. Standards & Inspections

• Inspect guest rooms, public areas, wellness spaces, and barns following Louma’s checklists and SOPs, promptly addressing any issues.

• Ensure all areas consistently meet high cleanliness and presentation standards.

• Confirm correct replenishment and presentation of guest amenities, wellness products, and in-room information.

• Oversee turndown service, VIP arrangements, and special requests to the highest standard.

• Manage lost property according to hotel procedures.

• Coordinate cleaning schedules for pools and wellness areas with the Spa and Wellness Supervisors.

3. Linen, Laundry & Stock

• Supervise linen handling, in-house laundry procedures, and maintain par levels.

• Manage chemical, amenity, and supplies stock, adhering to financial protocols and reordering as needed.

• Ensure timely waste and refuse collection to designated disposal areas.

4. FF&E & Maintenance

• Guarantee all rooms and shared spaces comply with the standards set in the FF&E Bible, working closely with the Brand & Design Coordinator.

• Train staff on FF&E cleaning and record-keeping.

• Promptly report and follow up on maintenance issues and FF&E damage with the Head of Facilities & Estate.

• Assist with scheduled deep cleans and room resets.

5. Team Leadership & Training

• Lead, coach, and mentor Housekeeping Attendants, delivering in-depth training on Louma’s cleaning standards and SOPs.

• Welcome and induct new team members, ensuring accurate training records in partnership with People & Culture.

• Provide ongoing feedback and assist the Executive Housekeeper with reviews, absence management, and disciplinary procedures.

• Promote a positive, respectful, and supportive work culture.

6. Health & Safety

• Uphold Health & Safety Policy as a Competent Person, following all SOPs and risk assessments.

• Ensure correct and safe use, storage, and handling of chemicals and equipment per COSHH standards.

• Promote safe manual handling practices; report accidents and near-misses.

• Remain familiar with and follow all fire, evacuation, and emergency protocols.

Required Skills & Experience

• Previous housekeeping supervisory experience, ideally in a hotel or luxury setting.

• Essential certifications: COSHH, Manual Handling, Fire Safety.

• Desirable: First Aid at Work; Level 2 or 3 in housekeeping/cleaning supervision; experience with hotel property management systems.

• Strong communication, organisational, and leadership skills.

Other Requirements

• Flexible to work weekends, evenings, and bank holidays as needed.

• Own transport required (no public transport to site).

• Consistently presentable, cheerful, and polite, with high standards of personal hygiene and uniform care.

• Self-motivated, proactive, and enthusiastic, demonstrating respect and teamwork.

• Represent the Louma ethos with all guests, colleagues, and partners.

• Carry out other duties as reasonably requested by the Executive Housekeeper.

Company Benefits

• Enhanced Pension Scheme

• Private Medical Insurance

• Private Dental Insurance

• Performance Related Bonus Scheme

• Annual Performance Review