Job Description

The Strategy & Analytics team within Sales & Account Management (SAM) is building the data-driven programs and technology to increase team efficiency and effectiveness and improve the experience of businesses that use Square’s ecosystem of products. We are a team of Technical Program Managers, and Strategic Program Managers, and Analysts who work closely with Sales & AM stakeholders, as well as Automation, Marketing, Product, and Customer Success to lead programs around company-wide priorities.

As a Technical Program Manager on the SAM Strategy team, you will define and manage complex technical programs that will drive the organization forward. You will identify opportunities, align across cross-functional stakeholders, pursue solutions while assessing trade-offs, and ensure the execution of programs to boost Square’s growth. Ideal team members have technical foundations, can manage stakeholders, can develop and drive program execution. You will report to a Technical Program Management Lead.

You will: 

• Deeply engage with our Sales & AM teams, embody their day-to-day operational challenges and identify issues that limit scalability across the organization

• Make sense of ambiguous problems, align on business strategy, define requirements, curate stakeholders, and drive the execution towards a concerted goal

• Work closely with business leaders and technical partners to translate business goals to technical requirements

• Manage the roadmap for your program(s) in collaboration with leadership and stakeholders

• Establish metrics to track the impact of your programs against broader goals

• Build relationships with teams within Sales & Account Management and our closest stakeholders within Customer Success, Automation, Marketing, and Product

• Develop and iterate end-to-end solutions and ensure on-time delivery that meets defined business  goals and requirements

Qualifications

You have: 

• 7+ years of experience in a program management, product management and/or strategy & operations role at a technology company

• Experience documenting cross-functional business and technical requirements (e.g. Product Request Docs, Business Requirement Docs)

• Experience working with technical teams to build and deliver end-to-end programs with technical knowledge of the underlying platforms and technologies

• Experience segmenting and prioritizing large multi-quarter projects into pilots and future iterations

• Experience with Salesforce, Looker (Data-visualization equivalent) and Snowflake (SQL equivalent)