Full-Time

Client Success Manager

Updated on 4/11/2025

Rightway

Rightway

201-500 employees

Personalized healthcare navigation platform for employees

Compensation Overview

$85k - $130k/yr

Mid, Senior

Denver, CO, USA

Category
Customer Success
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • A bachelor’s degree is required, master’s degree preferred
  • 3-5 years of direct client-facing experience, with a proven track record of growing client value over time
  • Have a background in healthcare technology, digital health, or the employer/health benefit industries
  • Comfortable with high levels of ambiguity and thrive in rapidly changing high-growth environments
  • Ability to lead projects and influence others
  • Demonstrated ability to solve complex problems and manage simultaneous initiatives with varying timelines and complexity
  • Motivated, adaptable, results-oriented, and highly attentive to detail
  • Quick learner and a self-starter with strong organizational and time management skills
  • Thrive in fast paced, startup environments and aren’t afraid to roll up your sleeves and make things happen
  • Embrace and model the philosophy of Operational Excellence by continuously striving for improvements and optimizations across your book of business
  • Excellent communication and presentation skills; you’re an active listener who can break down complex ideas and tailor your message for diverse audiences at any level
  • Highly collaborative and excel at working cross-functionally, thinking critically about solutions and collaborating with leaders and teams to address challenges and solve problems
  • Experience analyzing data to distill qualitative and quantitative insights, tell a story, and drive action
Responsibilities
  • Responsible for owning the overall client relationship
  • Establish and maintain long-lasting relationships with clients, acting as their trusted advisor
  • Serve as the initial point of contact for day-to-day client-related inquiries from both external stakeholders and internal teams
  • Embrace a proactive and strategic approach to develop insightful relationships with clients and their stakeholders
  • Monitor client health and make data driven decisions that support strategic account planning and identify growth opportunities
  • Identify trends and generate insights to formulate innovative solutions aimed at driving value, resolving issues and implementing preventive measures
  • Track account progress against industry best-practice KPIs and metrics, achieving exceptional levels of retention, referenceability, and expansion
  • Deliver quarterly business reviews to clients and stakeholders
  • Manage the end-to-end renewal process and identify opportunities for upselling and cross-selling additional services to enhance the client experience and support growth goals
  • Work cross-functionally with Sales, Implementation, Product, Marketing, Analytics and Support teams to ensure a unified approach to client success
  • Address and resolve client concerns, working closely with internal teams to ensure timely resolution
  • Collaborate cross-functionally on process improvements and mitigation strategies aimed at improving the client experience and reducing escalations
  • Demonstrate a deep understanding of Rightway products and services, participating in client webinars, trainings, on-site events and other forums designed to educate employees on Rightway’s Navigation & PBM solutions
Desired Qualifications
  • Experience in fast-paced, startup environments
  • Ability to roll up your sleeves and make things happen
  • Embrace and model the philosophy of Operational Excellence
  • Strong organizational and time management skills

Rightway Healthcare provides a comprehensive consumer healthcare ecosystem designed to help employees navigate the complex healthcare system. The company pairs each employee with a dedicated care team, which includes physicians, nurses, and clinical pharmacists, to offer personalized support through a centralized mobile platform. This team serves as a single point of contact for all healthcare needs, guiding patients towards cost-effective therapies and improving their overall health outcomes. Rightway partners with employers to include its services in employee benefits packages, aiming to reduce healthcare spending while delivering a return on investment for employers. The RightwayRx platform enhances this experience by offering essential healthcare resources and analytics to track employee engagement, allowing for continuous service improvement. Rightway's goal is to optimize healthcare spending and enhance user experiences by providing tailored healthcare navigation and support.

Company Size

201-500

Company Stage

Late Stage VC

Total Funding

$240.8M

Headquarters

New York City, New York

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Rightway's proactive drug search empowers members to make informed medication decisions.
  • The company is recognized as a top workplace, attracting talent and enhancing reputation.
  • Rightway's transparent PBM model is likely to attract clients seeking fair solutions.

What critics are saying

  • A recent data breach could damage Rightway's reputation and lead to legal issues.
  • Increased competition from AI-driven solutions like Curai Health may challenge Rightway.
  • Dependency on partnerships, like with Amazon's One Medical, poses potential risks.

What makes Rightway unique

  • Rightway offers a unique PBM platform eliminating legacy tactics and misaligned incentives.
  • The company provides a centralized mobile platform for personalized healthcare navigation.
  • Rightway's partnership with Curai Health integrates AI for enhanced virtual urgent care services.

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Benefits

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

-1%

2 year growth

0%
Hit Consultant
Nov 22nd, 2024
Rightway & Curai Health To Offer Ai-Powered Virtual Urgent Care

What You Should Know:–  Rightway, a company transforming care navigation and pharmacy benefits,  announced a strategic partnership with Curai Health, an AI-powered virtual clinic to maximize member outcomes and reduce costs.–  Members can access Curai for virtual urgent care 24/7 through the Rightway app. Within minutes, members can connect with a Curai MD, DO, or ARNP for diagnosis, treatment, prescriptions, and follow-ups as needed. Rightway nurses ensure seamless post-visit support by coordinating prescriptions, labs, imaging, referrals, and driving members to third-party solutions when applicable to enhance ongoing care.Transforming Healthcare Access with AI-Powered Virtual Care and Navigation SolutionsCurai Health: Redefining Virtual Primary CareCurai Health is a trailblazer in leveraging artificial intelligence (AI) to revolutionize clinical workflows, delivering high-quality and affordable virtual primary and urgent care. Established in 2017, Curai Health combines the expertise of dedicated, licensed clinicians with AI-driven efficiencies to achieve superior care delivery. This hybrid model enables:On-demand, affordable, and accessible healthcare services.Enhanced patient engagement, improved outcomes, and cost reductions for health systems and insurers.Streamlined patient care coordination, facilitated through its AI-powered clinical teams.Curai Health partners with insurers and health systems, ensuring seamless integration with existing workflows. Its innovative, chat-first platform empowers clinicians to provide personalized care at a fraction of the cost, democratizing healthcare access for diverse populations.Rightway: Simplifying Healthcare NavigationRightway transforms the healthcare experience by serving as a centralized entry point for benefit offerings through its user-friendly platform

PR Newswire
Nov 21st, 2024
Rightway Partners With Curai Health To Expand Access To High-Quality, Affordable Virtual Care

NEW YORK, Nov. 21, 2024 /PRNewswire/ -- Today, Rightway, a company transforming care navigation and pharmacy benefits, announced a strategic partnership with Curai Health, an AI-powered virtual clinic to maximize member outcomes and reduce costs. Members can access Curai for virtual urgent care 24/7 through the Rightway app. Within minutes, members can connect with a Curai MD, DO, or ARNP for diagnosis, treatment, prescriptions, and follow-ups as needed. Rightway nurses ensure seamless post-visit support by coordinating prescriptions, labs, imaging, referrals, and driving members to third-party solutions when applicable to enhance ongoing care. Rightway provides members with a clinical care team and a user-friendly platform that serves as a single entry point to healthcare that consolidates and centralizes all benefit offerings

Access Market Intelligence
Sep 6th, 2024
Transparent PBM Rightway Plans to Double Growth in 2024

In 2020, Rightway launched RightwayRx, a PBM solution that eliminates legacy tactics and misaligned incentives, transforming the model into one that is fair and transparent.

Endpoints News
Apr 4th, 2024
Exclusive: PBM unicorn startup Rightway raises $109M, according to filing

(This story is from our new Health Tech newsletter. If you’d like to sign up, just click here.)   An upstart pharmacy benefit manager that signed on conglomerate Tyson Foods as a client earlier this year just raised a fresh round of funding, according to a securities filing. Rightway has raised

PR Newswire
Feb 21st, 2024
Rightway Empowers Members To Make Smarter Rx Decisions With Proactive Drug Search

NEW YORK, Feb. 21, 2024 /PRNewswire/ -- Rightway, the industry's most effective, transparent pharmacy benefit manager (PBM), is excited to highlight the transformative power of proactive drug search, available to all members who use its app. Proactive drug search allows members to easily discover the price of any medication in their plan, whether the doctor has already sent in the prescription or not, empowering them to make the most informed decisions about their healthcare spending.High, unexpected Rx costs contribute to the estimated 20-30% of prescriptions that are never filled. Searching for prescription costs online is time-consuming and can provide inaccurate results, ultimately causing patients to pay more than necessary for their medications. With just a few clicks, Rightway members can access estimated drug prices at their preferred pharmacy and compare prices across the Rightway pharmacy network, including mail-order options and lower-cost therapeutic alternatives. By understanding their cost before leaving the doctor's office, patients can be proactive about finding an appropriate medication that fits their budget."The high cost of prescription medications is a major barrier for many patients," said Scott Musial, Chief Commercial Officer at Rightway