Five Star Solutions
Operates AI-enhanced, scalable CX contact centers
Member Support Specialist
Remote work is limited to listed U.S. states, including Mississippi.
About the job
- A high school diploma or equivalent.
- Minimum 1 year of customer service, call center, support, or case management experience is preferred.
- Strong verbal and written communication skills.
- Excellent active listening skills.
- Strong interpersonal and relationship-building abilities.
- Ability to communicate clearly, professionally, and empathetically.
- Strong attention to detail and commitment to accuracy.
- Ability to manage multiple tasks and priorities simultaneously.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Proficiency with customer relationship management, case management, or customer support systems.
- Basic computer and data-entry skills.
- Handle inbound and outbound phone calls professionally and efficiently.
- Respond to customer inquiries via text, email, and other communication channels.
- Create, update, and manage customer cases within company systems.
- Document all interactions accurately and completely.
- Resolve routine customer issues and inquiries at first contact whenever possible.
- Escalate complex issues to the appropriate team when necessary.
- Follow established processes, workflows, and compliance requirements.
- Maintain accurate records and ensure data integrity.
- Monitor open cases and follow up as needed to ensure timely resolution.
- Meet quality, productivity, and service-level expectations.
- Collaborate with internal teams to resolve customer concerns.
- Provide a positive, empathetic, and professional customer experience.
- Minimum 1 year of customer service, call center, support, or case management experience.
About the company
Five Star Solutions builds and runs intelligent customer experience (CX) environments by integrating AI, scalable CX technology, and global teams to connect agents, data, workflows, and automation in one system. Its products and services use CX platforms, AI-assisted guidance, and real-time analytics to improve visibility, streamline operations, and lower the cost of customer support while maintaining high-quality service. The company differentiates itself with a unified, end-to-end CX platform approach that combines people, processes, and technology, delivered through onshore, nearshore, and offshore teams to fit regulated, high-growth, and high-demand environments. Its goal is to help organizations move faster, scale easily, and deliver consistent, reliable customer care over the long term.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Sioux Falls, South Dakota
Founded
1986
Get referred to Five Star Solutions
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Simplify's Take
What believers are saying
- Five Star bought West Chester Vending on May 21, 2026, extending Cincinnati coverage.
- The August 10, 2026 Nashville center doubled picking lines and quadrupled cold storage.
- Revelio shows 3,193 employees in March 2026 and 481 2026 job postings.
What critics are saying
- West Chester, Krodel, and Jordan integrations in 2026 can distract managers and break service quality.
- BBB logged four complaints in three years, signaling recurring customer-service friction.
- Private, fragmented competition can undercut margins and win local accounts faster.
What makes Five Star Solutions unique
- Founded 1993, Five Star serves breakroom services across 11 states from Chattanooga.
- Its 40 branches combine vending, micro markets, coffee, pantry, dining, and fresh food.
- Largest Canteen franchise operator gives Five Star Compass-linked scale and purchasing leverage.
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Benefits
Remote Work Options