Technical Writer
About the job
- At least 3 years of technical writing experience.
- Communication and interpersonal skills for coordinating with project teams.
- Excellent verbal and written communication skills to coordinate with project teams.
- Excellent writing, editing, and grammatical skills.
- Excellent organizational and time management skills, attention to detail, and consistency to handle multiple tasks accurately and efficiently.
- Ability to create and maintain collaborative working relationships with other associates.
- Ability to set up, manage, and conduct both in-person and virtual meetings.
- Ability to meet deadlines and work independently or as part of a team, as needed.
- Intermediate knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Microsoft Teams.
- Intermediate knowledge of Adobe Acrobat Pro/DC for document conversion and editing.
- Ability to learn a document management system and learning management system with minimal instruction.
- An Associate or Bachelor's degree in Business Administration, Library Science, or a related field.
- Review and revise procedures, forms, and supporting documents for delivery to staff.
- Manage updates to procedures, forms, and documents in PolicyTech and shared network locations.
- Edit and revise procedural documentation such as user guides and manuals.
- Edit and revise policy documents based on agency governance rules and state or administrative statutes and rules.
- Maintain, update, and archive documentation in the document management system, learning management system, and shared network.
- Meet with staff to obtain information needed for updates and conduct walk-through meetings for revisions.
- Communicate with associates and departments about project updates and planned projects.
- Follow content creation requirements and style guide resources.
- Review and revise state forms in coordination with the Indiana State Forms Agency.
- Audit and review documents regularly to ensure process accuracy and regulatory compliance.
- Maintain consistent document control practices.
- Ensure procedures remain current and maintained in PolicyTech.
- Ensure compliance with company policies, quality standards, and regulatory requirements.
- Distribute project-related information and prepare ad hoc reports.
- Archive outdated documents.
- Perform other related duties as assigned.
About the company
Knowledge Services is a certified woman-owned business that provides cybersecurity, managed services, workforce management, and survey management to help public and private organizations work together more effectively. Its products include a proprietary Vendor Management System (VMS) that is FedRAMP and StateRAMP Ready, used to manage the government workforce and surveys securely. The company differentiates itself through its status as a leading government MSP and its combination of subject matter expertise with a cloud-ready VMS, enabling secure, scalable collaboration for government programs. Its goal is to serve those who serve others by delivering efficient, effective solutions that improve collaboration and outcomes for national programs.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Indianapolis, Indiana
Founded
1994
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Simplify's Take
What believers are saying
- StateRAMP consulting pages updated April 1, 2025 signal active demand for compliance services.
- Fred Brittain’s security leadership still appears on company materials, reinforcing enterprise trust.
- The Utah contract term runs to August 25, 2026, preserving near-term revenue visibility.
What critics are saying
- Utah’s contract shows no renewal option after August 25, 2026, risking revenue loss.
- NASPO ValuePoint Cloud Solutions expires September 15, 2026, threatening another public-sector channel.
- StateRAMP dependence concentrates power in one ecosystem; a GovRAMP procurement shift would cripple differentiation.
What makes Knowledge Services unique
- Knowledge Services runs StateRAMP’s PMO, anchoring trusted cybersecurity credibility with public-sector buyers.
- Its Utah MSP contract provides end-to-end staffing, invoicing, reporting, and vendor management.
- NASPO ValuePoint Cloud Solutions, current through September 15, 2026, broadens multi-state reach.
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Benefits
Health Insurance
401(k) Company Match
Paid Vacation
Hybrid Work Options
Company News
GovRAMP founding PMO rebrands as RAMPQuest, powered by Knowledge Services. The Program Management Office (PMO) that supports GovRAMP's security program has a new name. "Over the past several years, Knowledge Services has supported GovRAMP as its founding PMO - providing oversight, assessments, and continuous monitoring for service providers and government agencies. As their cybersecurity and compliance services expanded beyond the PMO, it became clear that this area of Knowledge Services needed its own identity to reflect its specialized mission and growing impact. That is why Knowledge Services has launched RAMPQuest, a dedicated brand focused on helping organizations across public and private sectors strengthen their cybersecurity posture, streamline compliance, and build trust. RAMPQuest continues to be operated by the same experienced team under Knowledge Services, and will maintain the same commitment to quality, consistency, and partnership that their clients expect. Think of it as an evolution, not a change; the PMO team now operates as RAMPQuest, bringing sharper focus and greater visibility to the important work GovRAMP Working Group do together." - Fred Brittain, VP of Information Security, RAMPQuest and Executive Advisor to GovRAMP PMO Providers and assessors can expect business as usual: * You'll continue working with the same PMO contacts. * You will now see emails from the @rampquest.com domain, but messages sent to previous addresses will still reach the team. * All program standards, workflows, and requirements remain the same. How GovRAMP and RAMPQuest work together. GovRAMP is a nonprofit 501(c)(6) membership organization that promotes cybersecurity and risk management best practices for the public sector. From the beginning, GovRAMP's founding Steering Committee recommended establishing a Program Management Office to operationalize the program's security standards. Based on that guidance, the GovRAMP Board of Directors contracted with Knowledge Services, now RAMPQuest, to serve as the PMO responsible for implementing and maintaining the GovRAMP security program. You can think of it this way: GovRAMP sets the standards - RAMPQuest carries them out. GovRAMP defines the framework and policies; RAMPQuest manages the implementation and validation that make them work in practice. This partnership structure, established by the Steering Committee and governed by the Board of Directors, remains unchanged. Stay connected. To learn more about RAMPQuest, powered by Knowledge Services, visit rampquest.com. GovRAMP and RAMPQuest remain aligned in its shared mission to strengthen cybersecurity and risk management for governments, providers, and partners nationwide.
INDIANAPOLIS, Aug. 29, 2023 /PRNewswire/ -- In a strategic move to further fortify its commitment to information security and technology leadership, Knowledge Services is pleased to announce the appointment of Fred Brittain, formerly Chief Information Officer of the State of Maine, as the new Vice President of Information Security.Fred Brittain, Former State CIO, Joins Knowledge Services as VP of Information Security to Enhance Cyber Resilience Tweet this Knowledge Services Extends Cybersecurity Leadership with Former State CIO, Fred Brittain, as VP of Information SecurityBrittain brings with him a wealth of expertise, garnered from over 25 years of distinguished service in the public sector. With a proven track record of leading teams to implement robust security measures and driving technological innovation, Fred is well-equipped to lead Knowledge Services information security initiatives into a new era of excellence. He officially joined the Knowledge Services team on August 28th and will be based out of Augusta, Maine.In his most recent role as the Chief Information Officer (CIO) for the State of Maine, Brittain played a pivotal role in shaping the state's technological landscape. His in-depth understanding of state government operations will facilitate closer collaboration with the StateRAMP Program Management Office Team within Knowledge Services, strengthening relationships with clients and partners alike."We are excited to welcome Fred to Knowledge Services. His remarkable background in leading complex initiatives and his exceptional leadership skills within the public sector make him the perfect choice to guide our information security efforts
Knowledge Services Inc. acquired the five-story building at 9800 Crosspoint Boulevard—west of I-69 and north of 96th Street—in March 2020 for about $9 million.