E

EXL

Analyzes business data and runs outsourced operations

Senior Executive - WFM Scheduler

Business OperationsConfirmed live in the last 24 hours
Full-timeKochi, Kerala, IndiaNo salary listedIn-person

About the Job

Requirements

  • At least 2 years of experience in workforce management (WFM).
  • Graduate or undergraduate education is accepted.
  • Demonstrate strong Excel, analytical, problem-solving, multitasking, and communication skills, with working knowledge of WFM tools.

Responsibilities

  • Manage workforce forecasting, scheduling, and staffing requirements based on business needs.
  • Create and maintain agent schedules and individual development plans (IDPs), making adjustments as required.
  • Balance staffing requirements with operational efficiency and financial objectives.
  • Maintain and update employee information within WFM systems such as Verint WFO.
  • Analyze, scrub, and transform data to create customized workforce reports and insights.
  • Work closely with internal and external stakeholders and provide backup support to the WFM Manager.
  • Support effective workforce planning by aligning staffing levels with anticipated business demand.
  • Analyze workload trends and prepare accurate forecasts to support short- and long-term resource planning.
  • Develop and optimize employee schedules to maintain appropriate coverage while improving operational efficiency.
  • Perform scenario planning and staffing analysis to identify gaps, risks, and potential solutions.
  • Maintain workforce data and ensure accurate employee information within Verint WFO and other WFM platforms.
  • Prepare and analyze WFM reports and datasets using Microsoft Excel, highlighting information required for operational decisions.
  • Partner with Operations and key stakeholders on staffing, scheduling, and workforce requirements, while providing support to the WFM Manager when needed.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1999

Recently Posted Jobs

Explore more opportunities at EXL

See more jobs