Full-Time
Large Enterprise Account Executive
Updated on 7/26/2026
Sprinklr
1,001-5,000 employees
AI-powered CXM platform for enterprises
Compensation Overview
$121k - $201k/yr
No H1B Sponsorship
Illinois, USA
Remote
Remote in the United States; Illinois-based role.
 Sales & Account Management (1) |
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- Enterprise Software Sales Experience: 4-8 years of experience in enterprise software sales, with a proven track record in closing complex SaaS deals.
- Sales Excellence: Top 10% of sales professionals in current company/division, with a proven track record of exceptional performance.
- Intellectual Agility and Work Ethic: Agility of mind and unwavering work ethic essential for navigating complex enterprise software sales.
- Relationship Building: Ability to build genuine, lasting relationships with clients and stakeholders.
- Passion for Customer Experience: Enthusiasm for the Customer Experience revolution and ability to navigate social media impact on brands.
- Work Authorization: Must have current and unrestricted work authorization in the country where the role is based; visa sponsorship not available.
- Identifying and Closing Big Deals: Identifying, negotiating, and closing significant deals within a defined territory, working with CMOs and CTOs to craft tailored solutions.
- Building Relationships: Build strong relationships with multiple stakeholders to understand and address client needs and foster trust and loyalty.
- Active Networking and Lead Generation: Proactively seek out sales leads and business prospects through strategic networking and referrals to maintain a steady pipeline.
- Continuous Learning and Improvement: Stay informed about industry trends, market dynamics, and competitor strategies.
- Seeking Feedback and Personal Development: Actively seek feedback from leaders, peers, and clients to refine skills and improve performance.
- No explicit desirable qualifications listed in the posting.
Sprinklr provides an AI-powered customer experience management platform designed for large enterprises and government agencies. Its platform collects data from social media and other digital channels, analyzes it in real time, and surfaces actionable insights to improve customer service, track online reputation, and guide marketing decisions. The product suite includes analytics, customer care, and reputation management, offered in tiered subscription plans to fit different organizational needs. By operating on a subscription model and serving diverse industries such as retail, technology, finance, and the public sector, Sprinklr aims to help organizations understand and engage with their audiences more effectively and consistently.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
New York City, New York
Founded
2009
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Simplify's Take
What believers are saying
- AI-native SKUs grew 50% ARR year-over-year in FY2026, driven by agentic contact center intelligence and Copilot adoption.
- LLM Insights launched in June 2026 enables brands to track and optimize AI search visibility across ChatGPT and Gemini.
- Thomas Addis joined as CRO in July 2026 with proven experience doubling revenue at Bazaarvoice through AI-driven models.
What critics are saying
- Salesforce and ServiceNow will bundle AI-native CXM into core suites, displacing Sprinklr within 6–12 months as buyers prioritize consolidation.
- EU and US data privacy laws will restrict social listening, shrinking Sprinklr’s addressable market by 20–30% in 12–18 months.
- Thomas Addis’s sales reorganization will disrupt account prioritization, causing 10–15% of near-term deals to slip in Q3–Q4 2026.
What makes Sprinklr unique
- Sprinklr is the only Unified-CXM platform integrating Answer Engine Optimization directly into Voice of the Customer software.
- Its single data layer processes 180 billion annual conversations across 30+ channels to enable real-time AI actioning.
- The platform unifies social, service, marketing, and feedback into one system, eliminating insight-to-action lag for enterprise brands.
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Benefits
Compensation & Equity
Health & Wellness
Holiday & Unlimited PTO
Learning & Growth
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↓ -1%Sprinklr AI update: real-time CX action across Service, Insights & marketing. Sprinklr has expanded its AI layer to convert social, contact-centre and digital signals into real-time actions - targeting the insight-to-action lag that undermines large-scale CX operations. Renascence Newsdesk What happened. Sprinklr has announced a suite of new artificial-intelligence capabilities designed to close the gap between customer intelligence and live operational response. The customer-experience management platform is expanding its AI layer so that signals gathered from social listening, contact-centre interactions and digital channels can trigger automated or agent-assisted actions in real time, rather than feeding static dashboards that require manual interpretation. The enhancements span Sprinklr's core product pillars - Service, Insights and Marketing - and include updated AI models for sentiment analysis, conversational summaries and predictive routing. The stated ambition is to move enterprise brands away from retrospective reporting and toward what the company describes as a continuous, closed-loop CX operation. Why it matters. The announcement speaks directly to one of the most persistent failure modes in large-scale customer operations: the insight-to-action lag. Organisations routinely invest heavily in listening and analytics infrastructure, yet the intelligence produced sits in reports reviewed days or weeks after the moments that shaped customer sentiment. By the time a trend is identified, the customers who drove it have already formed - and often shared - their conclusions. Sprinklr's push toward real-time actioning is an attempt to collapse that lag structurally, embedding response triggers into the same platform that surfaces the signal. From a behavioural-economics perspective, this matters because customer perception is disproportionately shaped by peak moments and recency. A brand that can detect and respond to a deteriorating experience within the same interaction - rather than in a follow-up survey cycle - has a materially better chance of reshaping the memory a customer carries away. That is not a marginal improvement; it is the difference between recovery and churn. By the numbers. * Three core product pillars - Sprinklr Service, Insights and Marketing - are receiving updated AI capabilities as part of this release. The Renascence take. Platform vendors announcing "AI capabilities" has become so routine that the category risks losing all signal value. What deserves closer attention here is the architectural claim underneath the marketing language: that insight and activation can live in a single system of record rather than being stitched together across vendors. That is a meaningful design bet, and it carries real organisational consequences. Most CX leaders will read this as a technology story and benchmark it against competing platforms. The more important question is organisational: who in your business has the authority to act on a real-time signal, and have you designed the workflows that let them do so in the moment? The bottleneck almost never lives in the software. Brands that invest in real-time AI without first engineering real-time decision rights will simply produce faster dashboards that nobody acts on. The behavioral principle is straightforward - agency must accompany awareness, or awareness changes nothing. A customer-obsessed operator should audit the human response layer before signing the platform contract. This briefing was written by the Renascence newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage. More in AI Stay ahead of CX Get the signal, not the noise. The stories shaping customer experience - plus the Journal and Experience Loom - in your inbox.
Sprinklr has announced its Spring '26 Release, introducing AI-powered enhancements across its unified customer experience management platform. The update includes autonomous AI agent evaluation with transparent, test-backed validation, expanded copilot capabilities for customer feedback and marketing, and improved service metrics. The release strengthens voice-of-customer capabilities with new GenAI-enriched AI Topics that filter noise from social mentions, unified customer profiles across channels, and enhanced global web survey tools. Marketing teams gain access to TikTok's Commercial Music Library and integrated Canva workflows for streamlined content creation. The platform now offers bulk AI testing in AI+ Studio, automated root-cause analysis for campaign performance shifts, and enhanced governance controls. Over 1,600 enterprises, including 59% of the Fortune 100, currently use Sprinklr's platform.
Sprinklr and CreatorIQ have announced a strategic partnership to integrate creator marketing intelligence with enterprise social media systems. The collaboration connects CreatorIQ's Creator Graph, which processes 123 million creator posts daily, with Sprinklr's social media reporting platform, enabling brands to measure creator, organic and paid social performance in one unified environment. The partnership addresses growing enterprise demand as creator marketing investment increased 171% year-over-year in 2025, with over half of marketers using creator content across paid and organic channels. The integrated solution provides unified performance visibility, improved capital allocation, operational efficiency and direct paid amplification capabilities. CreatorIQ serves over 1,300 global brands whilst Sprinklr supports 1,600 enterprises, including 59% of the Fortune 100.
CreatorIQ and Sprinklr bet they can solve creator measurement's fragmentation problem. As brands pour more budget into creator marketing, demand is growing for unified measurement across organic, paid, and creator content. That gap has created an opening for platforms promising to unify those workflows. Influencer marketing platform CreatorIQ and AI-native customer experience management platform Sprinklr have partnered to build a connected operating model that combines creator intelligence, social media management, and paid amplification. CreatorIQ's chief partnerships officer Tim Sovay told Digiday early testers include a leading global streaming platform, a multinational e-commerce conglomerate, and a consumer software company, though he wouldn't give names - or early results. "We heard time and time again that brands didn't have a 360 degree of everything happening on social, it's a chair swivel between two different platforms they're using side-by-side," said Sovay. Alessandro Bogliari, co-founder and CEO of the Influencer Marketing Factory, told Digiday that although they don't use Sprinklr or CreatorIQ, this kind of integration could help lower a major hidden cost that accrues when scaling influencer marketing: time and data lost when jumping between platforms. "Having creator campaign data flow directly into the same place where paid and organic already live means fewer blind spots, faster decisions, and a clearer view of what's actually driving ROI," Bogliari said. The partnership process includes feeding CreatorIQ's proprietary intelligence infrastructure (which the company says processes 123 million creator posts daily) directly into Sprinklr's social media reporting platform, which already measures paid, owned, and earned on social - as well as social listening signals. "Those signals tie the entire narrative together," said Anish Chadda, vp of product management at Sprinklr. "You're obviously focusing on specific KPIs at times, but we're seeing more and more brands trying to understand if they drive better brand favorability, or are appearing in more conversations or increasing virality." Sovay told Digiday that one major driver of these partnerships is platforms increasingly opening up more first-party data to partners, like YouTube's announcement last week that it was would evolve its partnerships API to better integrate with influencer marketing agencies (IMAs) and software companies, as part of the platform's efforts to streamline creator partnerships. "Opening up more first-party data allows us to pull in better audience demographics, better performance data, etcetera," Sovay said. "The reality is this ecosystem has been happening for 10-plus years and they haven't really had a way to capture the value of this economy. This is a maturity in ad products... brands are seeing a huge influx of paid media demand for creator-led ads, and they want to be able to unlock better insights." Sovay explained that with organic reach declining across platforms to an all-time low, brands are increasingly relying on creators to amplify their reach - while simultaneously, paid advertising is shifting more toward creators. He said CreatorIQ and Sprinklr's mutual customers have heavily invested in creators, but the efficacy and ROI of that investment was difficult to measure. "For years, creator [marketing] has struggled to win serious budget allocation, not because it didn't work, but because it couldn't be measured in the same language as paid media," said Matt Barash, chief commercial officer at creative AI advertising platform Nova. The creator question. The CreatorIQ and Sprinklr partnership could also help brands learn more about how the different tiers of creators are helping to sell products or increase awareness. "Most brands are working across hundreds if not thousands of influencers right now, and they want to understand the individual efficacy of those," said Sovay. "The average follower size of a creator affiliate is 30,000, they're your nano creators, and they are really intent on selling products. That's a very different profile of a creator than some of the mid or upper funnel ones brands also work with - we want to bring all that data together alongside analysis and social listening." Becca Bahrke, CEO of creator agency Illuminate Social, thinks there's power in this partnership, but worries about a potential side-effect for talent. "Creator storytelling elements might get lost, as they don't always translate neatly to a dashboard," she explained. "Understanding how this could connect the dots is key." Lia Haberman, creator marketing consultant, echoed Bahrke's concerns, saying data helps valid and scale decisions, but human judgement will still help choose the right creator for each brand. "The goal isn't to replace 'vibes,' it's to give it a stronger foundation," she said. For Barash, this value in this partnership lies not in what it does, but for what it signals about the creator economy at large. "Platforms are starting to reorganize the stack around creators - pulling creator data out of the edges and into the core so it's planned, measured, and funded alongside paid media, not bolted on after the fact. It reinforces that real incrementality comes from paid amplification beyond the platform, not the legacy approach of keeping creator content confined to its native feed," he said.
Sprinklr's recent earnings appear stronger than initial market reaction suggested, according to an analysis of its financial metrics. For the year to January 2026, the company reported an accrual ratio of -1.09, indicating excellent cash conversion. The company generated US$142 million in free cash flow, significantly exceeding its reported profit of US$22.9 million. This substantial difference suggests the earnings actually understate Sprinklr's financial performance. Sprinklr's statutory profit was reduced by US$17 million in unusual items during the period, which are typically one-off expenses. Without these charges, the company's profitability would have been notably higher. The strong free cash flow generation, combined with the non-recurring nature of unusual items, suggests potential for improved profit performance in coming periods.