Experience Design Executive

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Bank of America’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging, and inclusive. We are a multi-disciplinary design organization with expertise across product design, content design, design research, design operations, and design technology. The team is constantly defining, iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals by designing and delivering next-level experiences that provide ease, convenience and safety while matching to individual needs and preferences.

Bank of America is looking for an Experience Design Executive to lead a multi-disciplinary organization responsible for shaping and delivering enterprise-scale experiences that drive business growth, customer value, operational effectiveness, and long-term competitive advantage. This executive will serve as a strategic partner to senior leaders, influencing investment decisions, organizational priorities, and the future direction of digital experiences across multiple business critical portfolios of work. Operating as a member of the Experience Design senior leadership team, the role is accountable for building high-performing leaders and teams, advancing design maturity, driving AI-enabled transformation, and establishing the operating models, systems, and governance mechanisms that scale excellence. The Experience Design Executive will champion a culture of accountability, innovation, inclusivity, strong craft, measurable key results, and continuous improvement while ensuring experiences are delivered with exceptional quality, business impact, and operational rigor in a highly regulated environment.

As an Experience Design Executive, you will:

• Hold yourself and your leadership team to the highest standards of quality and professionalism, delivering all roadmap projects on-time and on-budget, with a deep focus on craft and a bias for action.

• Represent Experience Design as a strategic business capability, influencing enterprise direction and strengthening the organization’s ability to compete through exceptional best-in-class digital experiences.

• Shape enterprise experience strategy across multiple portfolios, products, platforms, and customer journeys, ensuring experience investments directly support business growth, customer loyalty, operational efficiency, and risk-managed innovation.

• Lead and develop a high-performing interdisciplinary organization, cultivating a deep leadership bench and a culture of accountability, coaching, and continuous growth.

• Partner with executive leaders across Product, Technology, Marketing, Operations, Risk, Compliance and Lines of Business to influence strategic decisions and align investment priorities.

• Digest, communicate, and guide alignment to the latest Experience Design strategic vision, priorities, OKRs, and principles while monitoring progress and identifying opportunities to increase effectiveness.

• Partner with Experience Design senior leadership peers to shape and drive XD-wide decisions, align on strategic priorities, and advance shared frameworks, standards, and ways of working that foster a one-team culture.

• Define how the organization identifies, frames, prioritizes and solves complex customer, associate, and business problems through human-centered, data-informed, and systems-based approaches.

• Establish experience quality standards, decision frameworks, and review mechanisms that consistently raise the bar across portfolios, channels, and teams.

• Champion AI-enabled design transformation by integrating emerging technologies, automation, and intelligent experiences into products, workflows, and organizational practices.

• Translate enterprise strategy into cohesive experience visions, roadmaps, and measurable outcomes that connect customer needs with business objectives.

• Drive alignment across product ecosystems by identifying shared opportunities, reducing fragmentation and creating scalable experience solutions that accelerate delivery.

• Serve as a trusted executive advisor, bringing clarity to ambiguity, synthesizing complex challenges and influencing decisions through compelling narratives, evidence, and strategic thinking.

• Build strong partnerships with Marketing and Brand leaders to ensure cohesive, differentiated, and meaningful experiences across channels and customer touchpoints.

• Maintain a strong maker mindset by staying connected to craft, actively reviewing work, challenging assumptions, and raising the quality bar through hands-on leadership when needed.

• Evaluate and benchmark product and service experiences, synthesizing user research, data, and digital patterns to identify opportunities and inspire innovative customer, associate, and business experiences across the customer journey.

• Lead workforce strategy, organizational planning, and capacity management across multiple portfolios to ensure resources are aligned to strategic priorities.

• Drive operational excellence through effective portfolio governance, prioritization, dependency management, delivery oversight, and continuous improvement.

• Champion inclusive, accessible, and trustworthy experiences that meet the expectations of a highly regulated environment while delivering innovative customer value.

• Model and set the standard for visual storytelling, executive communication, and presentation excellence. Craft and deliver compelling narratives that translate complex ideas into clear, persuasive presentations, and thought leadership content, influencing decisions, driving alignment, and inspiring action across teams, senior leaders, and enterprise stakeholders.

Required Qualifications:

• 15+ years of experience leading product, experience, or design organizations responsible for large-scale customer-facing digital products and services.

• 10+ years of leading and inspiring people to achieve their maximum potential. Proven experience leading large, geographically distributed, multidisciplinary teams through multiple layers of leadership while fostering engagement, accountability, and performance.

• An outstanding portfolio demonstrating excellence in experience design, end-to-end multidisciplinary product design, and a strong track record of shipping, scaling, and sustaining customer-facing digital products and experiences in partnership with cross-functional product, marketing, design, legal, risk, and engineering teams.

• Proven ability to shape business strategy and influence executive decision making through customer insight, experience expertise, and strategic problem framing.

• Deep expertise translating complex business, customer, and technology challenges into scalable experience strategies and measurable outcomes.

• Strong executive presence with demonstrated ability to influence senior leaders, align competing priorities, and drive enterprise-wide outcomes.

• Experience establishing governance models, prioritization frameworks, investment strategies, and organizational mechanisms that scale quality and effectiveness.

• Demonstrated ability to lead AI-enabled transformation, including the application of emerging technologies to customer experiences, design workflows, and organizational capabilities.

• Exceptional people leadership capabilities including coaching, performance development, talent assessment, organizational design, and leadership development.

• Expert understanding of human-centered design methodologies, product strategy, customer experience, service design, systems thinking, and rapid ideation processes such as Lean UX, Design Sprints, and Agile.

• Experience operating successfully within large, complex, and highly regulated environments while balancing innovation, governance, and speed.

• Hands-on experience leading organizational change, managing ambiguity, driving strategic communications, and executing complex initiatives with the ability to adapt quickly, demonstrate resilience, and lead positively through change.

• Strong operational leadership capabilities including portfolio management, workforce planning, capacity optimization, and organizational planning.

• Exceptional communication, storytelling, listening, and facilitation skills with the ability to influence audiences ranging from delivery teams to executive leadership.

• Demonstrated ability to create clarity within ambiguity and guide organizations through transformation, change and periods of significant growth.

• Documented history of delivering measurable business outcomes through customer-centered product and experience strategies.

• Deep understanding of modern experience design practices across web, mobile app, conversational, AI-driven, and emerging interaction models.

• Strong financial and business acumen, including experience evaluating tradeoffs, investment opportunities, operating efficiency, and return on experience investments.

• Highly proficient with modern design, design systems, AI-enabled creation, and design-to-code platforms, including tools such as Figma, GitHub Copilot, Cursor, Claude Code, and emerging industry solutions.

• Highest level of integrity and management of confidential information.

• Demonstrated ability to build trusted partnerships with executive stakeholders, influence across organization levels, and align diverse constituencies toward shared business and customer outcomes.

Desired Qualifications:

• Financial or similar industry experience preferred.

• Master’s degree in design or bachelor’s with corresponding experience.

• Project management experience a plus.

Skills:

• Business Acumen

• Decision Making

• Product Design and Development

• Coaching

• Stakeholder Management

• Executive Presence

• Critical Thinking

• Adaptability

• Talent Development

• Presentation Skills

• Research

• Project Management

• Process Management

• Problem Solving

• Written Communications

• Prioritization

Minimum Education Requirement: Bachelor’s Degree in a related field or equivalent work experience

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

​It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - Los Angeles - 333 S HOPE ST - BANK OF AMERICA PLAZA (CA9193), US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114), US - WA - Seattle - 401 Union St - Rainier Square (WA1510)Pay and benefits informationPay range$190,000.00 - $317,200.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.