Application Support Specialist

At Altera, our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health. With the largest community of clients in healthcare, Altera is able to deliver an integrated platform of clinical, financial, connectivity, and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

In this role, the ideal candidate will assist with day-to-day operations on technical issues and problems, as well as participate in the initiation and planning phases of organizational projects. The primary purpose of this role is to install, implement, configure, upgrade, and optimize the performance of application systems and databases required to operate Altera Software Development and QA environments.

Experience & Knowledge:

• Knowledge of Application/Infrastructure Monitoring tools/solutions.
• Candidate must have0-1 years of experience in supporting and monitoring
• DynaTrace/AppDynamics/NewRelic or other Application Performance management tools etc.
• Experience in Windows server infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Certificate binding, Event Logs
• Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc.
• Windows cluster, COM+, Log Parser
• Basics of Networking and Azure Monitoring
• Intermediate to Professional level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On
• Experience with ITSM tools such as Service desk/ServiceNow.
• Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
• International support experience (preferably US or Europe i.e., good command of verbal and written English)

Academic and Professional Qualifications:

• Bachelor’s degree in computer science/IT
• Any relevant IT certification would be a plus
• Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer’s 1st focus, document processes, and communicate effectively within the team.