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Beth Israel Lahey Health

Integrated health system delivering care, education

GI Administrative Coordinator

Full-Time
$24.98 - $33.62/hr+ Shift differentials + Call pay + Premium pay + Overtime pay
Mid, Senior
Associate's
United States
In Person
Administrative & Executive AssistanceAdministrative Support

About the job

Requirements
  • A high school diploma or GED is required.
  • Three to five years of related work experience is required.
  • Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications are required; the role may involve producing complex documents, performing analysis, and maintaining databases.
  • Ability to make decisions guided by precedents, policies, and objectives, including regular decisions and recommendations on issues affecting a department or functional area.
  • Ability to address varied problems requiring analysis or interpretation based on observation, knowledge, skills, and general precedents.
  • Ability to set goals and determine how to accomplish defined results within some guidelines, with broad guidance and overall direction from a manager or director.
  • Ability to communicate clearly and effectively in written English with internal and external customers.
  • Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
  • Working knowledge of standard concepts, practices, procedures, and policies, and the ability to use them in varied situations.
  • Ability to provide customer service to patients, visitors, staff, and external customers in a professional, respectful, service-oriented manner, using active listening and problem-solving skills and remaining calm in stressful situations.
  • Ability to perform sedentary work, exerting up to 10 pounds of force occasionally to carry, lift, push, or pull objects, and sitting most of the time with occasional walking and standing.
  • Staff must be vaccinated against influenza as a condition of employment.
Responsibilities
  • Screen telephone calls and access for high-level positions, deciding which individuals need face-to-face meetings, which can be referred to other managers, and when situations can be resolved.
  • Schedule and prepare for diverse and complex appointments, meetings, and travel arrangements.
  • Oversee planning and preparation for committees, distribute minutes, prepare agendas and materials, and perform committee work.
  • Plan, coordinate, and make recommendations in preparation for high-profile departmental programs and events.
  • Independently compose and edit complex and sensitive correspondence, reports, and documents for a manager's final approval.
  • Compile, analyze, and summarize data from multiple sources to create detailed, complex documents, reports, and high-level presentations.
  • Complete department-specific responsibilities documented at the local level.
  • Act as a team leader for small projects or work groups, creating a collaborative and respectful environment and improving workflows; results may affect one or more departments.
Desired Qualifications
  • An associate's degree is preferred.

About the company

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Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

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Simplify's Take

What believers are saying

  • BILH posted a $93 million operating gain in 2025 after four loss-making years.
  • First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
  • Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.

What critics are saying

  • Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
  • Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
  • 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.

What makes Beth Israel Lahey Health unique

  • BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
  • BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
  • BILH is shifting 64% of care outside Boston and Burlington, deepening local access.

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Benefits

  • Mental Health Support

Company News

Associated Press
Apr 28th, 2026
Beth Israel Lahey Health rolls out Heidi's AI scribing to all physicians after 90% report better patient presence

Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.