HybridHybrid in the San Francisco Bay Area, with regular on-site presence at UMP clinics and Newark headquarters; regular travel required.
Business & StrategyBusiness Operations
About the job
Requirements
A bachelor's degree in Healthcare Administration or a related field is required.
At least five years of progressive leadership experience in healthcare or medical group operations is required.
Must reside in the San Francisco Bay Area.
Regular travel is required.
Demonstrated experience leading projects using Scrum or other agile frameworks is preferred.
Strong knowledge of Epic EHR from a clinical, operational, or analytics perspective is preferred.
Ability to maintain composure under pressure and model steadiness for clinicians and teams.
Ability to rapidly assess complex situations and determine the highest-impact actions.
Ability to anticipate resistance, build buy-in, and guide teams through transitions.
Ability to communicate clearly, professionally, and proactively.
Ability to build trust, empower others, and resolve conflict constructively.
Ability to inspire and mobilize teams toward a shared vision of exceptional care and joy in medicine.
Ability to sit frequently and stand and walk occasionally; frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds; adjust focus.
Responsibilities
Serve as UMP’s operational leader in a dyad partnership with medical leadership, enabling clinicians to deliver exceptional care by removing barriers, driving innovation, and ensuring operational excellence.
Act as the primary operational partner to clinician leaders and offload administrative tasks so they can focus on patient care and leadership.
Represent UMP at Stanford Medicine forums to ensure alignment and influence.
Establish trusted, collaborative relationships with more than 30 SMP clinic managers and regional directors.
Identify, prioritize, and resolve urgent, high-impact operational challenges.
Lead policy and compliance framework development to promote safety, efficiency, and joy in practice.
Use data and analytics to inform decisions and improve performance.
Maintain open communication between UMP leadership, SMP operations, and clinicians.
Ensure timely follow-up on initiatives and deliverables.
Develop clear documentation and playbooks to support scalability.
University Medical Partners is a California professional corporation owned and led by physicians and other healthcare practitioners. We aim to restore joy to the practice of medicine.
Our mission is to be the premier medical group of choice for our patients, clinicians, and partners. We partner with Stanford Medicine in a common vision of clinical excellence, education, and innovation.
Job Title: Director, Clinical Solutions
Overview
University Medical Partners (UMP), formed in January 2017, is a California Professional Corporation committed to restoring joy in medicine and delivering outstanding patient care in our communities. UMP offers clinical services at Stanford Medicine’s clinics and hospitals, as well as at select community hospitals and surgical centers. Our management philosophy: move fast, solve problems, and enable clinicians to focus on care while partnering effectively within a complex, matrixed health system.
Position Summary
The Director, Clinical Solutions serves as UMP’s operational leader, working in a dyad partnership with medical leadership. This leader enables clinicians to deliver exceptional care and experience joy in their work by removing barriers, driving innovation, and ensuring operational excellence. This position requires: Clinical credibility and operational skill. A critical thinker who thrives under pressure and navigates complexity with equanimity and speed. A builder and problem solver who creates scalable solutions while staying focused on outcomes that matter to clinicians and patients.
Reports To: UMP Chief Financial Officer/Chief Operating Officer (CFO/COO)
Location: Hybrid – San Francisco Bay Area with regular on-site presence at UMP clinics and Newark headquarters.
Salary Range
Base Salary: $210,000 - $250,000 annually
Annual Incentive Program (AIP) Bonus Incentive: up to 10% of Base Salary annually
Total Compensation: $231,000 - $275,000 annually
Key Responsibilities
Leadership & Strategic Alignment
Act as the primary operational partner to clinician leaders, offloading administrative tasks so they can focus on patient care and leadership.
Represent UMP at Stanford Medicine forums to ensure alignment and influence.
Establish trusted, collaborative relationships with over 30 SMP clinic managers and regional directors.
Operational Excellence
Identify, prioritize, and resolve urgent, high-impact operational challenges.
Lead policy and compliance framework development to promote safety, efficiency, and joy in practice.
Use data and analytics to inform decisions and improve performance.
Communication & Collaboration
Maintain open communication between UMP leadership, SMP operations, and clinicians.
Ensure timely follow-up on initiatives and deliverables.
Develop clear documentation and playbooks to support scalability.
Required Qualifications
Requirement
Details
Education
Bachelor’s degree in Healthcare Administration or related field (required).
Experience
Minimum 5 years progressive leadership in healthcare or medical group operations.
Agile Expertise
Demonstrated experience leading projects using Scrum or other agile frameworks. (preferred)
Epic EHR
Strong knowledge preferred — clinical, operational, or analytics perspective.
Location
Must reside in the SF Bay Area. Regular travel required.
Core Competencies
Competency
Expectations
Resilience & Equanimity
Maintains composure under pressure; models steadiness for clinicians and teams.
Critical Thinking & Prioritization
Rapidly assesses complex situations and determines highest-impact actions.
Execution
Moves fast, delivers results, and follows through on commitments.
Change Leadership
Anticipates resistance, builds buy-in, and guides teams through transitions smoothly.
Communication
Clear, professional, and proactive in all forms of communication.
Teamwork
Builds trust, empowers others, and resolves conflict constructively.
Visionary Leadership
Inspires and mobilizes teams toward a shared vision of exceptional care and joy in medicine
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.