LMS Administration Specialist

<strong>Job Requirements </strong><br><p>Key Responsibilities</p><ol><li>Administer and manage the <strong>Cornerstone On Demand (CSOD) LMS</strong>, including course creation, learning assignments, curricula, certifications, user access management, and platform maintenance.</li><li>Handle, troubleshoot, and resolve LMS-related support tickets within defined SLAs, ensuring a seamless learner and administrator experience.</li><li>Monitor learning activities, track completion data, generate reports and dashboards, and provide actionable insights to stakeholders.</li><li>Maintain training records, learning transcripts, certifications, and system data integrity to ensure accuracy and compliance.</li><li>Support content deployment, communication campaigns, and the creation/editing of learning and training videos as required.</li><li>Collaborate with Learning & Development teams to support operational activities, process improvements, documentation, and system enhancements.</li><li>Conduct LMS testing, user acceptance validation, and troubleshooting for new features, configurations, and platform updates.</li><li>Ensure effective learner engagement by supporting training launches, learning communications, and certification management across the organization.</li></ol><p><strong>Preferred Requirement:</strong> Strong hands-on experience with <strong>CSOD (Cornerstone OnDemand)</strong> is essential. <strong>CSOD certification</strong> will be considered a significant added advantage.</p><p> </p><br><br><strong>Work Experience </strong><br><p><strong>CSOD (Cornerstone On Demand) LMS Expertise</strong> – Hands-on experience in LMS administration, including course creation and deployment, learning assignments, curricula, certifications, user management, transcripts, and reporting. <strong>CSOD certification is an added advantage.</strong></p><p><strong>LMS Administration & Configuration</strong> – Strong ability to manage learning platforms, maintain user access, configure learning structures, troubleshoot issues, and support system enhancements.</p><p><strong>Technical Support & Issue Resolution</strong> – Experience in managing LMS support tickets, identifying root causes, resolving learner and administrator issues, and meeting defined SLA requirements.</p><p><strong>Learning Data Management & Reporting</strong> – Proficiency in Microsoft Excel and reporting tools, with experience in tracking learning metrics, generating dashboards, analyzing training data, and providing stakeholder insights.</p><p><strong>Training Records & Compliance Management</strong> – Ability to maintain accurate training records, certifications, learning transcripts, and ensure data integrity across learning systems.</p><p><strong>Video Creation & Editing</strong> – Experience creating and editing learning, training, or communication videos using tools such as Adobe Premiere Pro, Articulate 360 or similar platforms.</p><p><strong>Communication & Stakeholder Management</strong> – Strong verbal and written communication skills with the ability to collaborate effectively with learners, SMEs, HR, IT teams, vendors, and L&D stakeholders.</p><p><strong>Process Improvement & Documentation</strong> – Experience supporting L&D operations, creating SOPs and user guides, improving learning processes, and contributing to continuous improvement initiatives.</p><p><strong>Experience</strong> – 2 to 5 years of experience in LMS Administration, Learning Operations, Learning Technologies, or a related Learning & Development support role, with strong preference for candidates having <strong>CSOD administration experience</strong>.</p><p> </p><br><br>