Product Consultant - Channels CX

About the Role:

Grade Level (for internal use):

07

The Team:

You will join a global, collaborative, and professional team of S&P Global Market Intelligence — a group that sits at the critical intersection of data expertise, client experience, and product knowledge. Working across expansive datasets — including Market Data, Fundamentals, ESG, Ratings, Estimates, and Textual data — the team serves as the essential link between end-users and some of the world's most powerful financial intelligence platforms. With frequent interaction with Sales and Product Management, this is a highly visible, high-impact role that offers rapid learning, broad exposure, and direct access to our ever-growing suite of data solutions — including our flagship product, Xpressfeed™(learn more: spglobal.com/marketintelligence/en/solutions/xpressfeedtm).

Responsibilities and Impact

• Resolve client inquiries for data feed and cloud service clients — providing professional, accurate, and timely support that directly shapes the end-user experience for global financial institutions.
• Build deep data expertise across S&P Global's dataset offerings, including Financials, Market & Desktop Data, Estimates, Ratings, and the Textual Suite, becoming a product authority clients rely on.
• Apply and develop technical skills — including SQL, Snowflake, Microsoft Excel, and AI-generative tools — to diagnose and resolve complex data delivery and access issues efficiently.
• Document and share knowledge — capture newly discovered solutions, product updates, and client workflow improvements to strengthen team capability and the broader knowledge base.
• Collaborate across global teams — partner with internal stakeholders across Product, Sales, and Delivery to address client concerns, route improvement requests, and surface commercial leads.
• Stay ahead of the product landscape — maintain current knowledge of existing and newly launched offerings across S&P Global's expanding data marketplace (explore: marketplace.spglobal.com).

What We're Looking For:

Basic Required Qualifications:

• Education: Bachelor's degree in Finance, Business, Accounting, Economics, or a related discipline.
• Experience: An S&P Global employee at this level would typically have 0 to 1 year of relevant experience in a finance, data, or client-facing role.3
• Technical Skills: Demonstrated experience using SQL for data querying; advanced proficiency in Microsoft Excel (including pivot tables, VLOOKUP, and Power Query); working experience with AI-generative tools.
• Financial Knowledge: Applied understanding of corporate accounting statements, including the income statement, balance sheet, and cash flow statement.
• Communication: Clear, professional written and verbal communication skills in English, with demonstrated ability to manage multiple priorities in a structured, detail-oriented manner.

Additional Preferred Qualifications:

• Knowledge of investment instruments including private equity, public equity, fixed income, ETFs, mutual funds, commodities, or derivatives.
• Advanced SQL experience, including complex joins, subqueries, and query optimization.
• Intermediate proficiency in Python or R for data manipulation or financial analysis.
• Experience using S&P Global Capital IQ platforms or comparable financial data products.
• Exposure to cloud data platforms such as Snowflake, AWS, or Azure.
• Experience supporting or troubleshooting data feed or API delivery solutions.
• Demonstrated ability to learn new products and tools independently in a fast-moving, data-rich environment.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)