Regional Communications Senior Associate - Ey Gds

Role title: Regional communications specialist
Job Rank: Senior Associate (65)
Reports to: Regional BMC Leader / GDS BMC Locations Hub Leader
Works closely with: Location/Region service line/service function leaders and operations teams, GDS BMC CoEs and hubs, subject matter professionals, regional operations team, external agencies and vendors.
Position overview: The Regional communications specialist supports the planning and delivery of the Region’s internal, external and user-facing communications across the Region. The Regional communications specialist is actively involved in planning, coordinating and executing delegated integrated programs and campaigns aligned to the firm’s strategy, narrative and brand standards. Working in a highly collaborative, matrix environment, the role helps drive stakeholder engagement and supports market-facing outcomes through coordinated communications, content development and channel activation, delivering within agreed annual objectives and project-based metrics and KPIs.

Key responsibilities:[LK2.1][PJ2.2]
•    Execution of delegated activities: Execute delegated tasks and support delivery of regional BMC activities to help achieve organizational goals, applying corporate processes, timelines and quality standards.
•    Integrated communications delivery: Support end-to-end delivery of internal, external and user-facing communications activities, managing timelines, dependencies, reviews and approvals.
o    Internal communications: Support integrated internal communications programs and campaigns and assist with planning and execution of internal events to deliver high-quality outcomes on time.
o    External communications: Support external communications campaigns, social media coverage, event participation and media appearances. 
o    User-facing communications: Partner with BMC teams to activate campaigns, client stories, case studies and strategic messaging. 
•    Content development and editing: Develop or coordinate briefs and create textual, visual and audio/video content where appropriate, adapt content for different audiences and channels; shape clear, concise messaging and ensure accuracy, tone and narrative consistency.
•    Stakeholder management: Build trusted relationships with Regional Service Line stakeholders; clarify objectives, audiences, key messages and success measures; manage expectations and communicate progress, risks and decisions.
•    Measurement and reporting: Support performance tracking and post-activity reporting; monitor delivery against defined annual and project-based metrics and KPIs; interpret results and capture insights to inform continuous improvement and demonstrate impact.
•    Operational excellence: Apply standard processes, documentation and quality controls; maintain status reporting and approvals; identify opportunities to improve ways of working and reuse best-in-class assets.
•    Budget and vendor coordination (as applicable): Support budget tracking within delegated area of responsibility and coordinate external vendors/agencies (briefing, feedback cycles, delivery) in line with procurement and compliance requirements.

Rank expectations (Senior Associate):
•    Autonomy and accountability: Delivers assigned work with growing independence; uses guidance and established processes to plan and execute tasks, escalating risks and decisions as appropriate.
•    Complexity and problem solving: Manages multiple deliverables in parallel; identifies issues related to scope, timing, approvals or brand compliance and proposes solutions to keep work on track.
•    Stakeholder engagement: Builds effective working relationships with stakeholders; communicates clearly, seeks alignment on inputs and expectations, and contributes to positive collaboration in a matrix environment.
•    Quality and attention to detail: Produces accurate, well-written outputs; applies required review and approval steps; follows brand and tone-of-voice guidelines consistently.
•    Learning and continuous improvement: Demonstrates curiosity and a growth mindset; learns tools and ways of working quickly; uses feedback and basic performance data to improve future deliverables.
•    Team contribution: Collaborates proactively, supports knowledge sharing and contributes to a positive, inclusive team culture.

Qualifications:[LK3.1][PJ3.2]
•    University/undergraduate degree (or equivalent experience) in marketing, communications, journalism, HR, business or a related field; Master’s degree is an advantage.
•    3-5 years of relevant experience in communications (internal and/or external), marketing or related fields; professional services or complex matrix organization experience.
•    Demonstrated ability to translate business priorities into clear messages and audience-centric content across multiple channels and formats.
•    Experience supporting campaigns and content delivery across internal and external communication channels.
•    Strong organizational and project coordination skills, attention to detail, and ability to work to deadlines across competing priorities.
•    Strong written and verbal communication skills in English; additional regional languages are an advantage.
•    Proficiency with standard business tools (PowerPoint, Word, Excel) and collaboration platforms (e.g., Teams/SharePoint); familiarity with communications planning, content management and analytics marketing tools. 
•    Ability to work across cultures and time zones; strong collaboration skills and a proactive, service-oriented mindset.