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Mercier Consultancy Group

Dutch-Speaking Customer Care

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Dutch, spoken and written, is required.
  • A valid European Union passport or valid work permit for Greece is required.
  • Professional interest in the automotive industry and a customer-centric mindset are required.
  • Strong communication skills and the ability to explain complex technical information simply are required.
  • Intermediate English proficiency is required to participate in international team training and reporting.
  • Willingness to relocate to Greece is required.

Responsibilities

  • Provide customer assistance for Peugeot, Fiat, and Opel by phone, email, and chat.
  • Resolve inquiries regarding vehicle maintenance, technical assistance, and after-sales services in the automotive sector.
  • Maintain knowledge of product specifications and brand standards to provide accurate customer information.
  • Collaborate with internal teams to support seamless service delivery and high customer satisfaction.
  • Process service requests and documentation accurately and in compliance with automotive industry standards.
  • Represent Peugeot, Fiat, and Opel while upholding the manufacturers' professional reputations.
  • Use diagnostic tools and customer relationship management systems to track customer interactions and streamline support workflows.

About the Company

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