Key Account Manager - Key Account Management, Grab For Business

Job Description

Get to Know the Team

The Grab For Business team empowers corporate clients across Southeast Asia by managing and streamlining their business mobility, corporate transport, food delivery, gifting, and express logistics needs.

• Team Purpose: We act as strategic partners to enterprise clients, transforming how companies manage everyday corporate expenses and operational logistics through tailored Grab solutions.
• Culture & Working Style: We are a fast-paced, collaborative, and data-driven team that values entrepreneurial thinking, continuous learning, and direct impact. We operate with high agility, fostering a culture where initiative is rewarded and innovative ideas are actively implemented.
• Impact at Grab: By acquiring, retaining, and expanding corporate accounts, our team directly drives B2B revenue growth and expands the reach of Grab's ecosystem into the corporate sector.

Get to Know the Role

As a Key Account Manager (Grab For Business), you will take ownership of a portfolio of high-value enterprise accounts, driving adoption, revenue growth, and long-term client retention.

• Reporting Line: You will report to the Manager, Key Accounts Management of GrabForBusiness.
• Workplace Type: This role is hybrid. You will report to the office in Exquadra three days a week, with the remaining two days dedicated to field work or working from home.
• Why Join Us? If you are passionate about driving enterprise transformation, leveraging cutting-edge tech, and shaping the future of B2B mobility and corporate services in Southeast Asia, apply today to build your career with us!

The Critical Tasks You Will Perform

• Portfolio Growth & Revenue Retention: Manage a strategic portfolio of top-tier enterprise clients to hit and exceed monthly gross merchandise value (GMV) and revenue targets through upselling corporate transport, express, and gifting solutions.
• Consultative Account Strategy: Conduct regular business reviews with key client decision-makers (HR, Procurement, Admin) to analyze usage patterns, optimize corporate travel/food policies, and demonstrate clear ROI.
• Data Analytics & Deliverable Insights: Leverage internal data analytics tools to evaluate client consumption trends, forecast enterprise usage, and build predictive churn models to proactively resolve account risks.
• Cross-Functional Collaboration: Partner with Product, Operations, and Regional Marketing teams to build bespoke enterprise features, resolve operational bottlenecks, and execute targeted client engagement programs.

Qualifications

What Essential Skills You Will Need

• Enterprise B2B Account Management: You will have at least 4–6 years of experience directly managing and growing large-scale enterprise or corporate B2B accounts in SaaS, corporate travel, or tech platforms.
• Data Analysis & Commercial Forecasting: Advanced proficiency in SQL, Tableau, or Excel data modeling to translate raw usage metrics into actionable enterprise growth strategies and accurate pipeline forecasts.
• Strong analytical skills with the ability to conduct gap analysis between sales targets and actual performance. Ability to identify performance gaps, determine root causes and recommend actionable strategies to improve sales results
• Contract Negotiation & Deal Structuring: Proven track record of structuring complex enterprise legal agreements, managing multi-stakeholder procurement cycles, and closing high-value renewal contracts.
• C-Suite Engagement: Demonstrated ability to influence, pitch to, and build long-term advisory relationships with C-level executives, HR directors, and enterprise procurement heads.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.