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Worth Finance

Account Representative

Customer SupportConfirmed live in the last 24 hours
Full-timeSan Antonio, TX, USA$18 - $20

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least one year of customer service experience is required.
  • Reliable attendance and punctuality are required.
  • Strong verbal communication skills and the ability to provide excellent service over the phone are required.
  • The ability to work independently and collaboratively within a team is required.
  • Attention to detail when handling customer information is required.
  • The ability to multitask effectively and perform well in a fast-paced environment is required.

Responsibilities

  • Manage customer accounts by creating, updating, and maintaining accurate records and transaction histories.
  • Handle inquiries about account balances, payments, loan status, and account concerns professionally.
  • Work with customers to collect past-due balances.
  • Identify and present loan options based on customer eligibility and account history.
  • Gather information from new clients and complete electronic documentation to open new accounts.
  • Work toward monthly performance goals, including collections and inbound and outbound calls.
  • Deliver a positive customer service experience.
  • Collaborate with regional team members to ensure customer files are complete.

Desired Qualifications

  • Bilingual ability in Spanish is a plus.

About the Company

Company size
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Total funding
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