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Mercier Consultancy Group

French Speaking Customer Experts for messaging app

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece

About the Job

Requirements

  • Native or fluent French, spoken and written, is mandatory.
  • Strong command of English is required for international team communication.
  • A valid EU passport is required for visa processing.
  • Ability to relocate to Athens, Greece, for the on-site position is required.

Responsibilities

  • Provide support to users of a global messaging platform.
  • Resolve technical inquiries and account-related concerns through chat and messaging interfaces.
  • Maintain quality and efficiency in user interactions to ensure user satisfaction.
  • Collaborate with cross-functional teams to escalate complex issues and provide insights into user trends.
  • Help maintain a positive and safe community environment for users of the messaging app.
  • Contribute to improving customer support processes.
  • Stay updated on app features and platform guidelines to provide accurate assistance.

Desired Qualifications

  • A genuine interest in the social media industry and digital communication trends.
  • Problem-solving skills and a proactive, customer-focused mindset.

About the Company

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