Platform Engineer - Cloud Site Reliability Engineering Ops
No salary listed
Senior
Singapore
Hybrid
DevOps & InfrastructureSite Reliability Engineering
About the job
Requirements
- At least 6 years of technology operations experience as an Infrastructure Engineer or Site Reliability Engineer, including operating large-scale mission-critical production systems.
- Expertise in building and operating automated monitoring and incident-detection systems, creating runbooks, and running incident-management processes.
- Expertise in designing automation solutions using provisioning tools, continuous-integration tools, and scripting languages.
- Experience leading highly complex technical projects with multiple dependencies and stakeholders.
- Knowledge and experience working in an Agile development environment focused on dynamic, rapid, quality delivery.
- Proficiency in building and managing highly available and scalable IT infrastructure and/or applications, with knowledge of container and virtualization technologies.
- Proficiency in Python, PowerShell, or Ruby.
- Proficiency with Infrastructure as Code tools such as SaltStack, Puppet, Terraform, or Ansible.
- Ability to work independently and deliver results within specified deadlines.
- Ability to prioritize work and apply problem-solving skills.
- Ability to communicate with users, vendors, and management verbally and in writing.
- Ability to clearly and persuasively communicate complex interaction concepts across different audiences and levels in GovTech.
Responsibilities
- Build Service Level Indicators, Service Level Objectives, error budgets, and post-mortem incident processes.
- Participate in an on-call roster to ensure the reliability and performance of critical Government Services, providing operational support and engineering for large-scale distributed systems to resolve incidents effectively.
- Gather and analyze metrics and logs from operating systems and/or applications for capacity planning, performance tuning, and fault isolation.
- Build automation to manage services, infrastructure, and/or applications.
- Improve service reliability and quality through proactive monitoring.
- Measure and optimize system performance, continuously improve services, and advance Site Reliability Engineering practices.
- Build a Site Reliability Engineering playbook for the Whole-of-Government to use as a reference.
- Identify potential and emerging technologies relevant to Government innovation.
- Work in a cross-functional service team with software engineers, infrastructure engineers, DevOps, and other specialists.
- Build central services for infrastructure observability and automation.
- Participate in a rotation with other engineers to provide rapid response to major incidents affecting critical Government Services.
- Work with technical leads to operate highly available solutions and provide technical leadership for the team.
- Guide team members in managing service availability and performance, building automation and monitoring solutions to prevent recurrence, and building automated responses for non-exceptional service conditions.
- Manage execution of project priorities, deadlines, and deliverables.
- Lead designs of major components, systems, and features to improve availability, scalability, latency, and efficiency of services designed and built by the Government.
Desired Qualifications
- Good communication skills, both verbally and in writing, with users, vendors, and management.
About the company
Assurity Trusted Solutions sells technology services to Singapore government agencies and commercial customers. Its engineers take digital products from design through operation, while managed services teams support the infrastructure and business processes behind them. Its assurance practice advises customers on cyber risks and tests applications, networks and systems for weaknesses before attackers exploit them. The business also supports agency product adoption, connecting government services with users and private sector organisations. Founded in 2010 by Singapore's Infocomm Development Authority, Assurity is headquartered in Singapore and is a wholly owned subsidiary of the Government Technology Agency.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
2010
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Simplify's Take
What believers are saying
- Contract staff retain benefits: the current senior manager vacancy promises the same package as permanent employees.
- Hybrid work is available: the Singapore Singpass Product Ops Specialist vacancy lists a hybrid workplace.
- Extra leave is documented: the Platform Operations Engineer vacancy lists family care and birthday leave.
What critics are saying
- Employment has an end date: the infrastructure operations senior manager contract runs until March 2029, with conditional renewal.
- Government focus concentrates exposure: Assurity's cybersecurity supplier profile assigns 90% of its target-sector focus to public-sector customers.
- Assurity's DevSecOps opening combines production troubleshooting with product-roadmap ownership: one job covers operations and product management.
What makes Assurity Trusted Solutions unique
- External credentials back testing: Assurity holds CREST penetration testing accreditation and ISO27001 certification for information security management.
- National trust infrastructure falls within Assurity: its leadership oversees National Certification Authority operations and security.
- Governance spans sectors: Assurity's board includes GovTech officials alongside banking and consulting leaders.
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