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Elwyn of Pennsylvania and Delaware

Provides behavioral health services and recovery

Regional Director - Operations

Social & Community ServicesUpdated on Nov 10
Full-timeVineland, NJ, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least five years of management experience is required, preferably in healthcare or social services.
  • At least ten years of experience in long-term care, healthcare, social services, rehabilitation, or related industries is required.
  • At least five years of direct experience working with individuals with developmental disabilities or medical fragility is required.
  • Expertise in clinical service delivery to individuals with disabilities is required.
  • Strong knowledge of Title 17 and Title 22 regulations is required.
  • Current knowledge of Life Safety Code requirements is required.
  • The candidate must be cost conscious.
  • The candidate must be able to work effectively as part of a team.
  • The candidate must be able to work flexible hours to meet organizational needs.
  • The candidate must be able to handle crisis or problematic situations with diplomacy, sound judgment, and timely action.
  • The candidate must be able to work in a fast-paced environment and manage and prioritize multiple competing priorities.
  • Strong attention to detail, time management, and organizational skills are required.
  • The candidate must exercise sound judgment, solve problems and make decisions independently and creatively, with little or no direct supervision.
  • The candidate must anticipate needed changes or identify problem areas and take effective action.
  • The candidate must be able to perform CPR using agency-trained protocols.
  • The candidate must have customer interaction, collaboration, presentation, and written and verbal communication skills.
  • Intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, is required.
  • The candidate must have a current, valid driver's license in their state of residence, at least three years of driving experience in the United States, and an acceptable driving record.

Responsibilities

  • Direct day-to-day operations and long-term planning for assigned residential care facilities serving people with developmental disabilities.
  • Manage Program Administrators and other employees in all aspects of operating the homes.
  • Serve as the primary contact with families, regional centers, licensing agencies, and other governmental agencies for assigned homes, and provide timely operational updates to the Vice President.
  • Report suspected or known abuse in accordance with applicable law and program policies.
  • Develop and monitor departmental budgets with the Finance Business Partner.
  • Oversee financial accountability for assigned facilities, including reviewing financial statements and implementing revenue and cost-effectiveness initiatives.
  • Implement, evaluate, and provide feedback on policies, procedures, and strategies to improve service-delivery outcomes.
  • Ensure legal, regulatory, and contractual compliance by directing staff to meet or exceed regulatory requirements.
  • Direct programs to maintain staffing structures that provide 24-hour support in accordance with approved program designs.
  • Work with Program Administrators and management to identify staff training needs in coordination with shared services and applicable regulatory standards.
  • Assess program quality and implementation, including policies, procedures, and best practices.
  • Monitor Special Incident Reports submitted by staff and follow up to maintain a safe environment for residents and staff.
  • Oversee Program Administrators and work with on-site clinicians and managers to ensure accountability for quality-of-care standards.
  • Maintain relationships with funding and oversight agencies, families, guardians, advocates, and community service providers to support communication and regulatory compliance.
  • Work with regional centers, professional consultants, and corporate service departments to ensure records systems document services delivered.
  • Communicate staffing changes needed to deliver services in accordance with program plans, policies, and written directives.
  • Promote confidentiality and privacy, mitigate risk and property loss, and preserve records as part of risk management.
  • Develop a team-oriented, collaborative organizational culture to attract, motivate, and retain staff, in coordination with the Human Resources Business Partner.
  • Assist Program Administrators in developing plans of correction for licensure and certification submissions to regulatory agencies.
  • Ensure compliance with licensure, certification, and other applicable standards.
  • Work cooperatively with Program Administrators and shared services to support the organization’s core values.
  • Manage departmental purchasing through the internal requisition process.
  • Solicit staff feedback and use it to improve client services and defined outcomes, communicating in writing with California management and shared services.
  • Investigate alleged staff misconduct when required.
  • Meet with regional centers, families, and consumers throughout the year and as needed to discuss services and expectations.
  • Facilitate crisis management by meeting with staff, providing written responses, or engaging shared services to resolve issues.
  • Work with Program Administrators to improve home efficiency and operations.
  • Chair work-task groups leading agency planning to design and implement programs and services responsive to the needs and aspirations of people served.
  • Represent the agency on professional advisory groups and associations to learn best practices and network with provider and governmental organizations.
  • Maintain active communication with supervisory personnel about quality-service standards and current issues.
  • Model the organization’s vision and core values in decision-making, management, and direction to support staff engagement.
  • Provide staff training and general information meetings on service delivery and corporate initiatives.
  • Monitor implementation of corporate annual staff training plans and ensure requirements are met.
  • Evaluate Program Administrators’ work periodically and review evaluations with them to support professional growth and development.
  • Serve as a resource to staff regarding concerns and issues in coordination with the Human Resources Business Partner.
  • Maintain current operating manuals reflecting approved corporate policies, procedures, and best practices.
  • Implement changes to standards, policies, and practices, including revised corporate policies, regulations, and other written directives.
  • Establish communication mechanisms to disseminate operational policies and practices.
  • Oversee Program Administrators in department programming, including residential program planning, planning with day-services professional consultants, and other treatment services for residents.
  • Participate as a team member in major corporate policy development when requested.
  • Evaluate budget versus actuals and ensure operations remain within fiscal and budgetary expectations.
  • Review and assist with site and regulatory compliance audits and inspections, and support licensure and certification surveys with Program Administrators and support departments.
  • Develop goals, ideas, and implementation strategies for program development.
  • Supervise assigned staff, including recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination.
  • Perform cardiopulmonary resuscitation, crisis intervention, and medication administration using agency-trained protocols.
  • Perform other duties as assigned.

Desired Qualifications

  • A bachelor's degree in human services, psychology, nursing, social work, rehabilitation education, or a related field is preferred.
  • Nonprofit human-services experience is highly preferred.
  • Experience with Microsoft Access, Publisher, and report-writing is preferred.
  • Experience using or knowledge of Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems is preferred.

About the Company

Elwyn of Pennsylvania and Delaware

Provides behavioral health services and recovery

Elwyn of Pennsylvania and Delaware provides behavioral health services to people with mental illness and addictions to improve their quality of life. The organization runs programs across six states (Delaware, Maine, Massachusetts, North Carolina, Pennsylvania, and Rhode Island) and serves more than 7,000 individuals using a person-centered approach, with services delivered in communities to support recovery. Compared with others, it distinguishes itself through its broad geographic reach and focus on individualized care that centers on the needs and goals of each person. The overarching goal is to help people find hope and achieve lasting recovery and improved well-being.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Lincoln, RI
Founded
Not listed

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