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Premier Truck Group

Sells and services commercial trucks across North America

Service Advisor

Service Advising & EstimatingConfirmed live in the last 24 hours
Full-timeKnoxville, TN, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • A valid driver's license is required.

Responsibilities

  • Greet customers coming into the service department for all service needs.
  • Take incoming service department telephone calls concerning pending repairs, scheduling, cost, and completion dates, and determine the appropriate course of action.
  • Assist in preparing quotes for repair jobs, write service orders, and obtain customer approval of orders.
  • Open and close repair orders during customer or service overflow.
  • Assist the Shop Supervisors in assigning service technicians to specific service jobs, monitor job progress, and keep customers updated.
  • Assist service technicians in identifying opportunities to upsell.
  • Report all customer complaints to the Service Manager and/or Assistant Service Manager.
  • Inspect each departing job for quality and cleanliness.
  • Finalize paperwork upon completion of work and at the end of the shift.
  • Check all cash schedules daily.
  • Assist the Shop Supervisor daily and serve as relief during Shop Supervisor vacations.
  • Promote good housekeeping and safe work practices.
  • Perform other duties as assigned.

Desired Qualifications

  • A minimum of two years of experience in customer service relations, a vehicle environment, and employee supervision is preferred but not mandatory.

About the Company

Premier Truck Group

Sells and services commercial trucks across North America

Premier Truck Group runs commercial truck dealerships across the U.S. and Canada, selling heavy- and medium-duty trucks to fleets and businesses that haul freight, build and make deliveries. Its dealerships mainly carry Freightliner and Western Star trucks, along with Isuzu trucks and Thomas Built buses, and keep a large stock of used commercial vehicles. Its shops maintain and repair trucks, fix collision damage and sell replacement parts to keep customer vehicles working. The group earns money from truck sales, service and parts work, and arranging financing and insurance for buyers. Its dealerships took the Premier Truck Group name in 2015 under owner Penske Automotive Group, and it is headquartered in Dallas, Texas.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Dallas, TX
Founded
1977

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