Full-Time
User Onboarding Manager
Accelerate
Confirmed live in the last 24 hours
Stripe
5,001-10,000 employees
Online payment processing solutions provider
Junior, Mid
San Francisco, CA, USA
- Corporate internship or 1-3 years of relevant professional experience
- Experience in a customer-facing environment
- Strong analytical, quantitative and operational capabilities
- Comfort in operating in a highly ambiguous and fast paced environment
- Experience collaborating on multiple projects or initiatives simultaneously
- BSc or equivalent degree in a related field (technology, business administration, project management etc,)
- Exceptional communication and presentation skills
- Proactively engaging and guiding users through the Stripe implementation process.
- Closely partnering with our sales team (Account Executives) to ensure a smooth handoff, including deal scoping and making sure users have the right level of implementation offering attached.
- Unblocking and enabling users by facilitating internal Stripe processes and managing Stripe-owned tasks on their behalf.
- Monitoring the Sales pipeline for upcoming projects and managing the health of your portfolio of user projects overseen by your squad of Onboarding Specialists.
- Leading and coordinating end to end delivery of the program, Onboarding Specialists, and other Stripe experts to deliver onboarding support and address user questions
- Driving continuous improvement of the Accelerate onboarding offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence.
- Measuring and reporting on the progress and completion of user implementations.
Stripe provides online payment processing solutions for internet businesses through a suite of payment APIs. These APIs enable businesses to accept and process payments easily over the internet. Stripe serves a diverse clientele, including small startups and large enterprises, across various sectors such as e-commerce, subscription services, and marketplaces. The company focuses on simplifying and securing online payments, charging fees based on transaction volumes. Its offerings include payment acceptance, billing management, fraud prevention tools, and financing options, among others. Unlike many competitors, Stripe emphasizes a technology-first approach, making it easier for businesses to manage transactions and payments globally. The goal of Stripe is to empower businesses of all sizes to handle their payment needs efficiently and securely.
Company Stage
N/A
Total Funding
$9.3B
Headquarters
South San Francisco, California
Founded
2010
6 month growth
↑ 8%1 year growth
↑ 19%2 year growth
↑ 15%
Simplify's Take
What believers are saying
- Stripe's recent partnerships, such as with Coinbase, highlight its commitment to innovation and expanding its reach in the rapidly growing crypto market.
- The company's robust financial health, evidenced by exceeding $1 trillion in total payment volume in 2023, indicates strong growth potential and stability.
- Stripe's selection by major companies like Adastria Group to power new marketplaces showcases its reputation and reliability in the fintech sector.
What critics are saying
- The competitive fintech landscape, with giants like PayPal and Square, poses a constant threat to Stripe's market share.
- Stripe's reluctance to go public may limit its access to capital markets, potentially affecting its ability to scale and innovate.
What makes Stripe unique
- Stripe's extensive suite of APIs offers unparalleled flexibility and ease of integration for businesses of all sizes, setting it apart from competitors with more rigid solutions.
- The company's focus on a wide range of services, from fraud prevention to business financing, provides a comprehensive ecosystem that few competitors can match.
- Stripe's ability to handle global payouts and support for the creator economy distinguishes it from other payment processors that may not offer such extensive international capabilities.
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Benefits
Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.
Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.
A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.