Princess Cruises

Premium cruise line with global itineraries

Junior Waiter – Japanese Speaking

Dining, Bar & Counter ServiceUpdated on Nov 14

Full-timeNew York, NY, USANo salary listed

About the Job

Requirements

Previous experience in restaurant or fine dining service, ideally within premium restaurants, five-star luxury hotels, or cruise ship environments.
Strong food and beverage knowledge, including the ability to explain menu items, ingredients, and preparation methods clearly to guests.
Ability to describe and recommend wines, cocktails, and other beverages, including pairings with menu items.
Good understanding of public health, hygiene, and sanitation standards relevant to food and beverage service.
Comfort using point-of-sale (POS) and other shipboard systems to enter orders and process guest transactions accurately.
Fluent command of English and Japanese, both verbal and written, with the ability to hold natural conversations and assist Japanese-speaking guests.
Ability to stand for extended periods and lift or carry trays and service items in line with operational requirements.

Responsibilities

Support the Waiter in setting up the restaurant before each service, ensuring tables, stations, and service areas are clean, well-presented, and fully equipped.
Prepare and maintain mise en place, equipment, and service items so they are correctly stored, readily available, and in line with company standards throughout the shift.
Assist the Waiter during all meal periods, following established service sequences to deliver a smooth, timely, and professional dining experience.
Ensure table settings, linen, chinaware, glassware, cutlery, and accessories meet brand, hygiene, and sanitation protocols at all times.
Know the dining and beverage menus, including Japanese offerings, and proactively upsell and make tailored recommendations based on guest preferences.
Support guests with dietary needs or special requests, escalating to the Waiter or Supervisor when additional guidance is required.
Monitor the appearance and readiness of the assigned area, promptly correcting issues that could negatively impact the guest experience.
Contribute to achieving and exceeding service and guest satisfaction targets by following Service Excellence standards.
Handle equipment, tableware, and supplies carefully to minimize breakage, loss, and theft, and promptly report damage or shortages.
Promote alternative dining venues, onboard experiences, and company initiatives in a helpful and authentic manner.
Accurately process guest transactions using shipboard devices and point-of-sale systems, following company procedures and controls.
Collaborate with teammates in a multicultural environment to support a positive, safe, and inclusive workplace culture.

Desired Qualifications

Graduation from a recognized Catering or Hotel Management School, or equivalent practical experience in restaurant service.
Excellent communication skills with a warm, professional, and guest-focused approach.
Proven commitment to outstanding guest service, with the desire to anticipate needs and exceed expectations.
Ability to work calmly and efficiently in a fast-paced, high-volume service environment.
Strong interpersonal skills and ability to build positive working relationships within a diverse, multicultural team.
Flexibility, adaptability, willingness to learn, and a positive attitude toward feedback, coaching, and continuous improvement.

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Support the Waiter in the full set-up of the restaurant before each service, ensuring all tables, stations, and service areas are clean, well-presented, and fully equipped.
Prepare and maintain mis-en-place, equipment, and service items so they are correctly stored, readily available, and in line with company standards throughout the shift.
Assist the Waiter during all meal periods, following established service sequences to deliver a smooth, timely, and professional dining experience.
Ensure table settings, linen, chinaware, glassware, cutlery, and accessories meet brand, hygiene, and sanitation protocols at all times.
Be knowledgeable about the dining and beverage menus, including Japanese offerings, and proactively upsell and make tailored recommendations based on guest preferences.
Provide attentive support to guests with dietary needs or special requests, escalating to the Waiter or Supervisor when additional guidance is required.
Monitor the appearance and readiness of your assigned area, promptly correcting any issues that could negatively impact the guest experience.
Consistently contribute to achieving and exceeding service and guest satisfaction targets by embracing the Service Excellence standards.
Handle all equipment, tableware, and supplies carefully to minimise breakage, loss, and theft, and report any damage or shortages promptly.
Actively promote alternative dining venues, onboard experiences, and company initiatives in a helpful and authentic manner.
Accurately process guest transactions using shipboard devices and POS systems, following all company procedures and controls.
Collaborate effectively with teammates in a multicultural environment, supporting a positive, safe, and inclusive workplace culture.

Graduate of a recognized Catering or Hotel Management School, or equivalent practical experience in restaurant service (preferred).
Previous experience in restaurant or fine dining service, ideally within premium restaurants, luxury hotels (5-star), or cruise ship environments.
Strong food and beverage knowledge, including the ability to explain menu items, ingredients, and preparation methods clearly to guests.
Confident describing and recommending wines, cocktails, and other beverages, including pairings with menu items.
Good understanding of public health, hygiene, and sanitation standards relevant to food and beverage service.
Comfortable working with POS and other shipboard systems to enter orders and process guest transactions accurately.
Excellent communication skills with a warm, professional, and guest-focused approach.
Fluent command of English and Japanese, both verbal and written, with the ability to hold natural conversations and assist Japanese-speaking guests.
Proven commitment to outstanding guest service, with the desire to anticipate needs and exceed expectations.
Highly motivated, reliable, and able to work calmly and efficiently in a fast-paced, high-volume service environment.
Strong interpersonal skills and the ability to build positive working relationships within a diverse, multicultural team.
Flexible, adaptable, and willing to learn, with a positive attitude toward feedback, coaching, and continuous improvement.
Physically able to stand for extended periods and lift or carry trays and service items in line with operational requirements.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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