Account Operations Manager - Assistant Director, EY Global Delivery Services

The opportunity

Our purpose, at EY, is building a better working world. The Operations and Reporting within EY GDS is a dynamic and multi-offering function consisting of 300+ employees across India, the Philippines, Argentina, and Poland with six global support centers. We provide operational excellence through methodologies and tools to build sustainable processes and practices. With functions such as global and regional operations, go-to-market enablers and business enablement, the Operations and Reporting continually supports EY’s growth endeavors. Our work aims to help reinforce our purpose of building a better working world for our people, our customers, and communities.

As an Account Operations Manager you will provide your strategic voice and perspective to elevate ideas, streamline, simplify, and improve business impact and efficiency. This role serves as the center of the wheel, liaising with essential interdependencies and leveraging resources to drive account contextual operational excellence. The AOM serves as the primary point of contact for Account Operations on the US Firm’s largest and fastest growing Sales and Strategic Pursuit accounts. This role involves working directly with the GCSP, Service Line Leaders and other Executive Leaders to assess Account Operational needs and driving delivery with timely and accurate resolution.

Your key responsibilities

• Serve as a trusted advisor to the Account Leadership team on all operational matters, proactively connecting to ensure value delivery
• Work along with the stakeholders in the execution of essential projects that are critical to business, handling sensitive information with meticulous care and strict confidentiality.
• Maintain a deep understanding of the Account’s goals, environment and requirements to provide additional context to new requests with minimal guidance.
• Participate in Account Team meetings, synthesizing new information to make relevant action recommendations where applicable and appropriate.
• Ensure timely and accurate delivery of reoccurring work products, including accountability for quality control, value and impact.
• Maintain broad familiarity with Firm functions to identify and engage the appropriate resources.
• Work directly on external and internal client required insights
• Analyse stakeholder feedback to identify opportunities for enhancement and implement corrective action plans to steer continuous improvement efforts
• Contribute to recommendations for process optimization, identifying opportunities for increased efficiency and effectiveness.
• Manage collaborative tools and platforms that support efficient and effective operations, fostering a culture of seamless teamwork and communication.

Skills and attributes for success

• Proven ability to work in collaborative environment and lead team members
• Consultative Approach: Utilize effective questioning to identify needs and propose tailored solutions.
• Project Management: Expertise in crafting and steering project plans, overcoming obstacles to meet objectives.
• Strategic Presentation & Analysis: Skilled in creating presentations and leveraging insights for strategic business decisions.
• Networking: Forge strategic relationships across functions, sharing insights to advance account objectives.
• Entrepreneurial Drive: Take ownership, innovate, and pursue opportunities for significant business impact.
• Decisive Decision-Making: Confident in making informed decisions that guide and benefit the team.
• Empowerment and Development: Invests in the growth of team members, empowering them to excel and innovate.
• Analytical: Ability to analyze complex or unusual problems and able to deliver insightful and pragmatic solutions
• Emotional Intelligence: Recognize diverse work styles and cultures and adapt engagement methods accordingly.
• Effective Communication: Excel in clear communication at all organizational levels, with a global perspective.

To qualify for the role, you must have

Experience

• 10+ years of work experience
• Exposure with Big 4, leading consulting firms, professional services or similar industries  is a plus
• Proven ability to manage complex processes and projects at a global level
• Must have worked in one or more areas listed below:

1. • Sales Operations
   • Client Services & Relationship Management
   • Operations Management & Excellence
   • Project & Program Management
   • Process Design & Improvement
   • C-Suite & Leadership Enablement

Tools & Technologies

• MS Office — demonstrated strong experience in MS Suite (Word, Excel, PowerPoint, SharePoint)
• Knowledge of using data visualization tools like Power BI, Tableau
• Knowledge of Project Management concepts and tools is desirable.

Number of interviews rounds and types

• HR Interview
• Technical Assessment
• Hiring Manager interaction
• 2 stakeholder interviews

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers to the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.