Content & Community Manager

Content & Community Manager 

UserGems is the future of outbound sales and marketing. We capture the most valuable buying signals and automate the next steps. In layman’s terms, we use artificial intelligence to help companies identify who to best target and when.

We’re growing quickly and backed by Craft Ventures, Uncork Capital, Battery Ventures, Tiger Global, and more.

We’re looking for a Content & Community Manager/Senior Manager to accelerate UserGems’ growth. This is a highly collaborative role that will bring to life a wide variety of projects and programs for UserGems customers, employees, and prospects. 

This is an incredible opportunity for someone who wants to take on a lot of ownership, experience exponential personal growth every month and work with talented, collaborative, and friendly people who love what they do.

As Content & Community Manager, you will:

• Be a kick-a$@ content marketer. Develop and manage a variety of content projects, ensuring alignment with our strategic goals. Create high-quality written and video content that captures mindshare and communicates UserGems’ value (without making our audience fall asleep).
• Be a relationship builder. Engage actively with our community through various channels, fostering relationships and building a network of advocates among our users. Lead and moderate discussions, webinars, and other interactive content to boost community involvement.
• Be a journalist on the UserGems beat. Highlight customer success stories and testimonials to illustrate UserGems’ impact. Work closely with our sales, customer success, and marketing teams to uncover and tell these stories in compelling ways.
• Be the loudest cheerleader. Understand how to activate and expand our network of employee and customer champions to amplify our brand’s voice. Coordinate with stakeholders across the company to ensure consistent and effective messaging.
• Be strategic. Monitor the performance of content and community initiatives, using insights to optimize future strategies. Gather and act on feedback from the community to enhance user satisfaction and engagement.

How you’ll ramp

…within your first week

• You’ll get familiar with UserGems’ mission, values, and business objectives and get familiar with our tech stack.
• You’ll review the existing content strategy, including blog posts, case studies, and social media channels.
• You’ll set up 1:1 intro meetings with the go-to-market team to understand current priorities and roles.

…day 30…

• You’ll observe and identify customer advocates and key influencers in the signal-based GTM space and develop a plan to regularly engage them in meaningful conversations. 
• You’ll identify gaps and opportunities in our current content strategy where we can activate customer champions (including case studies, testimonials, social media, webinars, collaborative playbooks, etc). 
• You’ll begin building content in collaboration with the Director of Content & Communications to close those gaps. 

…day 60…

• You’ll take over the execution of UserGems’ virtual content series, from generating registrations to coordinating (and even hosting) sessions.
• You’ll have developed a clear workflow for identifying, engaging, and activating UserGems users and customer champions to create and distribute content. 
• You will begin conducting customer story interviews alongside the Sr. Product Marketing Manager, write full case studies, and coordinate the production of video and design assets.  

…day 90…

• You will audit UserGems’ virtual content series process and execution, run a post-mortem review, and turn your findings into a repeatable content playbook.
• You’ll be the primary content manager for customer stories, testimonials, collaborative playbooks, webinars, and other customer-inclusive content. 
• You have developed strong relationships. You understand how to activate and engage customer advocates and key influencers, and you are actively creating content alongside these stakeholders. 

What you’ve accomplished so far

• 2-4 years of experience in community building and engagement 
• Proven success in content creation, community management, social media marketing, or a related field.
• Strong writing and communication skills, with the ability to produce clear and engaging content.
• Experience planning and leading webinars and other interactive online events.
• Ability to work collaboratively across teams and with stakeholders at all levels.
• Strong project management skills – you might love project management tools a little too much (and that’s okay!)
• Creative thinker with a customer-centric approach to engagement.

Why you should join:

• You’ll be part of a fast-growing startup as it scales from 60 to 100 employees
• Customers love us! (see our Customers page and G2 Reviews)
• We’re a remote-first company with employees across the Americas and Europe
• We have Weekly Standup every Monday, virtual Happy Hour, and quarterly in-person Company All-Hands so that everyone stays connected and updated.
• We believe strongly in being customer-focused and data-driven in everything we do.
• We value individual differences in the workforce and strive to make everyone feel welcomed and accepted, regardless of their skin color, gender or sexual orientation.

Annual compensation range: $95,000- $110,000 USD

Please note, a variety of factors are taken into consideration when determining compensation. The range listed is UserGems’ reasonable estimate of the compensation for this role. Final offer amounts may vary from the amounts listed based on non-discriminatory factors such as experience, knowledge, skills, and abilities.