Full-Time

Workforce Management Manager

Xero

Xero

5,001-10,000 employees

Cloud-based accounting software for small businesses

No salary listed

Manchester, UK

Hybrid

Hybrid role based in Manchester.

Bachelor's

Category
Customer Experience & Support
Required Skills
Forecasting
Machine Learning
Zendesk
Salesforce
Talkdesk
Data Analysis

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Requirements
  • At least 7 years of dedicated Workforce Management experience in a high-volume omni-channel customer experience or contact center environment, including at least 3 years in a senior manager or leadership role directly managing WFM teams.
  • Advanced hands-on proficiency with enterprise Workforce Management platforms such as NICE CXone, Verint, or Assembled, and CRM or CCaaS tools such as Zendesk, Salesforce, or Talkdesk.
  • A proven track record of hiring, developing, and retaining high-performing Workforce Management and analytical talent.
Responsibilities
  • Develop, maintain, and refine multi-channel forecasting models for voice, email, chat, messaging, and artificial intelligence or bot handoffs using historical data, product roadmaps, marketing campaigns, and seasonal trends.
  • Build 12-to-18-month rolling long-term capacity models to guide hiring strategy, onboarding timelines, shrinkage allocations, and budget planning with Finance and Talent Acquisition.
  • Conduct scenario modeling and risk analysis to evaluate business changes, product launches, and operational pivots.
  • Oversee the creation and optimization of agent schedules to provide interval-level demand coverage while honoring staff preferences, local labor laws, and shift flexibility.
  • Lead Real-Time Analysts in managing intraday performance, shrinkage, adherence, and queue dynamics, implementing tactical adjustments to protect service-level agreements.
  • Establish processes for paid time off management, training allocation, dynamic offline time, and overtime deployment.
  • Design and deliver executive-level Workforce Management dashboards tracking forecast-versus-actual variances, occupancy, adherence, cost per contact, and service-level attainment.
  • Use advanced analytics to identify operational bottlenecks, handle-time anomalies, and automation opportunities, translating data into operational recommendations.
  • Own the selection, optimization, and continuous improvement of enterprise Workforce Management technology platforms and integrations.
  • Directly manage, mentor, and develop a team of Workforce Management Analysts, Data Analysts, and Real-Time Coordinators.
  • Establish team key performance indicators, operational standards, and career development pathways within the Workforce Management function.
  • Conduct regular one-to-ones, performance evaluations, and skill-building sessions in forecasting methods, statistical analysis, and Workforce Management tools.
  • Unify internal and outsourced business process outsourcing operations through service-level governance, dynamic capacity models, and automated scheduling workflows.
Desired Qualifications
  • The ability to convert complex datasets into intuitive operational strategies.
  • The ability to mentor and elevate Workforce Management team members to build analytical capability and leadership.
  • The ability to translate Workforce Management technical details into clear business impacts for financial planning and analysis and executive leadership.
  • The ability to thrive in high-growth environments with rapidly shifting volume dynamics.
  • A bachelor's degree in Business Administration, Data Analytics, Statistics, or equivalent operational experience.

Summary for Xero: cloud-based accounting software for small businesses that streamlines financial management, invoicing, payroll, and reporting. It operates on a subscription model with different pricing tiers and offers extensive integrations via the Xero App Store and a developer platform to build more connections. Its differentiators include a broad ecosystem of third-party apps, developer support, and 24/7 online help through Xero Central, all designed to be user-friendly for non-experts. The goal is to provide a reliable, easy-to-use financial solution that helps small businesses manage their finances efficiently.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Wellington, New Zealand

Founded

2006

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Simplify Jobs

Simplify's Take

What believers are saying

  • August 19, 2026 launches added Gusto-powered payroll and Melio expense management.
  • Xero says JAX auto-reconciled 100 million transactions and halves monthly reconciliation time.
  • SignWell's September 9, 2026 integration converts signed quotes into draft invoices instantly.

What critics are saying

  • August 27, 2026 shareholders rejected the remuneration report after Xero's share price halved.
  • Customers criticized 2026 price hikes and major platform outages, damaging retention before FY27.
  • Xero still lacks practice-wide MTD ITSA visibility, leaving HMRC filings to spreadsheets.

What makes Xero unique

  • Xero OS ties accounting, payroll, payments, and tax into one small-business platform.
  • JAX automates reconciliation, document capture, and exception handling across five million subscribers.
  • Xero App Store and integrations like SignWell deepen workflow lock-in for accountants.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Sick Leave

Mental Health Support

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

1%
GlobeNewswire
Sep 9th, 2026
SignWell speeds quote-to-invoice workflows for accounting and finance teams with native Xero integration.

SignWell speeds quote-to-invoice workflows for accounting and finance teams with native Xero integration. Xero users can now streamline electronic signature workflows. September 09, 2026 09:00 ET | Source: Signwell PORTLAND, Ore., Sept. 09, 2026 (GLOBE NEWSWIRE) - SignWell, the eSignature platform trusted by 80,000 businesses, today announced a native integration with Xero. Enabling users to send Xero quotes and invoices for signatures directly from SignWell, the integration provides business owners, accountants, and bookkeepers with a fast, easy way to manage approvals, convert quotes into invoices, and stay audit-ready. "With this integration, we've made that possible, giving teams a fast, effortless and secure way to get documents signed and synced with Xero, all in one..." "The SignWell and Xero integration is one of those things that looks simple on the surface - they worked hard to make it that way," "Pure simplicity: the signed Xero quote from SignWell converts into an invoice with one click of a button - that's the kind of automation that removes the..." "Xero users have been asking for a better way to collect signatures," "The SignWell and Xero integration is one of those things that looks simple on the surface - they worked hard to make it that way," noted Jason Blumer, CPA, Founder of Thriveal and Blumer & Associates. "Pure simplicity: the signed Xero quote from SignWell converts into an invoice with one click of a button - that's the kind of automation that removes the administrative drag that keeps firm owners stuck working in the business instead of working on it." For businesses that rely on Xero, sending documents for signature has traditionally required manual exports, third-party tools, or email-based approvals. The SignWell and Xero integration dramatically streamlines this process, reducing turnaround time and keeping everything tracked in one place, without adding unnecessary complexity or cost. "Xero users have been asking for a better way to collect signatures," said Sam Wehbe, CEO of SignWell. "With this integration, we've made that possible, giving teams a fast, effortless and secure way to get documents signed and synced with Xero, all in one workflow." With SignWell, signed quotes can automatically convert to draft invoices in Xero and signature events sync as notes for precise recordkeeping - all backed by SOC 2 Type II-certified security and full audit trails. Xero users can now get estimates approved faster, ensure compliance with legally binding eSignatures, and automate workflows to reduce errors. The integration is now available to Xero users and can be connected directly from either a SignWell or Xero account. Visit the Xero App Store or www.signwell.com/xero to get started. About SignWell SignWell is an eSignature platform trusted by 80,000 businesses worldwide for more than 17 million signed documents. Built for mid-market teams and API-driven platforms that need powerful document workflows, the SignWell platform provides enterprise-grade compliance, automation, and integration depth without the complexity or cost of legacy tools. Backed by SOC 2 Type II-certified security, HIPAA support, and audit-ready tracking, it offers reliable workflow automation, conditional logic, and embedded signing with flat pricing and no long-term contracts. Learn more at www.signwell.com. Media Contact: Erica Camilo Connexa Communications for SignWell M: 610-639-5644 E: [email protected]

The Stable
Sep 1st, 2026
INVT APAC: The power of play lights up Xerocon in London & Denver.

INVT APAC: The power of play lights up Xerocon in London & Denver. September 1, 2026 INVNT's five-year partnership with Xero has helped transform Xerocon into one of the world's most distinctive B2B experience platforms. In APAC, the global brand storytelling agency has brought together thousands of accountants, bookkeepers, app partners and small business professionals to two of Xero's flagship global brand experiences, Xerocon London and Xerocon Denver. This year's Xerocons, held at Olympia London and Colorado Convention Center in Denver, were built with the power of putting people at the centre, and showed how thoughtful experiential design can elevate traditional conferences into environments that drive engagement, learning and lasting brand connection. The approach reflects a broader shift in B2B marketing, moving beyond conventional expo environments towards experiences built around participation, play and human connection. At Xerocon London, this philosophy translated into a series of playful activations designed to spark curiosity and conversation. Highlights included the Laundromat User Experience Lab, Air Your Dirty Laundry phone booth and the much-discussed ball-pit slide, demonstrating how experiential design can turn learning and engagement into memorable brand moments. A defining feature of Xerocon London was its commitment to sustainability. Many custom-built elements and expo assets were repurposed from Xerocon Brisbane held in 2025, extending their lifecycle and reducing waste while maintaining the premium creative standards synonymous with the global event series. Building on the momentum of London, Xerocon Denver delivered a distinctly local interpretation of the brand experience. Every activation, environment and touchpoint was developed with the local community and culture in mind, ensuring the event felt authentic, relevant and uniquely Denver. Laura Roberts, managing director, APAC at INVNT, stated, "Over the past five years we've worked alongside Xero to help evolve Xerocon into one of the most distinctive and recognisable brand experience platforms in the world. Every design decision, every activation and every touchpoint is created to foster connection, spark conversation and strengthen relationships across the Xero community. "Delivering two major international events back-to-back in London and Denver is a testament to the strength of the partnership, the trust between our teams and the calibre of talent across INVNT in APAC, and around our global offices. While each event was uniquely tailored to its location and audience, both stayed true to a shared vision: creating experiences that are immersive, memorable and deeply human." Justin Fraser, GM global brand experience & integrated campaigns at Xero, added, "Xerocon has always been about bringing our community together, but this year we placed even greater emphasis on helping people build relationships, learn from one another and feel part of something bigger. The response across both London and Denver was exceptional. "INVNT continues to bring fresh creativity, strategic thinking and flawless execution to our partnership. Their ability to create experiences that are locally relevant while maintaining the global Xerocon vision helps ensure every event feels authentic, memorable and uniquely Xero." As well as the global Xerocon program, the agency has recently delivered a range of projects including AANA RESET, marking the organisation's transition to the Marketing Association of Australia; the Samsung Sky Portal Activation at Vivid Sydney; SAP NOW at Sydney's Hordern Pavilion; and a premium hosted luncheon for Netflix celebrating the launch of My Brilliant Career.

The Manila Times
Aug 31st, 2026
Xendoo named Xero National Partner of the Year by Xero's 2026 Partner Awards.

Xendoo named Xero National Partner of the Year by Xero's 2026 Partner Awards. By GlobeNewswire September 1, 2026 Accounting and bookkeeping partners recognized for delivering outstanding support to small businesses SAN FRANCISCO, Aug. 31, 2026 (GLOBE NEWSWIRE) - Xendoo has been awarded Xero National Partner of the Year as part of Xero's 2026 Partner Awards. This prestigious accomplishment celebrates practices that have shown exceptional commitment to their clients, a real drive for innovation, and an all-around standard of excellence. This year, there were 8 trophies up for grabs for US-based accountants, bookkeepers, including: Small Firm of the Year, Mid-Size Firm of the Year, Large Firm of the Year, National Partner of the Year, Advisory Innovator of the Year Award, Community Champion, Rising Star of the Year and AI Efficiency Champion. Matan Bar, US CEO, Xero said: "Xero's partners are helping shape the future of accounting by pairing trusted advice with innovation that delivers real value for small businesses. We're proud to recognize firms that are raising the bar for client service and making a meaningful impact across the US." Xendoo is a leading online bookkeeping, accounting and tax provider built to help small and growing businesses manage their finances with greater confidence and clarity. Combining dedicated US-based accounting professionals with innovative technology, Xendoo is modernizing the accounting industry. At the forefront of its innovation is Q2X, Xendoo's proprietary QuickBooks to Xero migration platform. Q2X has migrated more than 53 million transactions and 1,250 years of historical financial data from QuickBooks to Xero. Q2X migrates all time historical data typically within 24 hours, removing the biggest barriers businesses face when transitioning platforms. Xendoo's innovation is matched by a white glove structured client experience, including a seamless onboarding experience, dedicated accountant support, weekly reconciliation, and closed books delivered as early as the 10th of the following month. This combination of technology, migration support, accounting expertise and a relentless focus on client experience has helped establish Xendoo as a leader in the Xero ecosystem and earn Xero National Partner of the Year for the second consecutive year. Lil Roberts, Founder & CEO at Xendoo, said: "Recognition as Xero's National Partner of the Year for the second consecutive year is an incredible honor! It is a reflection of the dedication of our team, the strength of our partnership with Xero, and the trust our customers place in us. We're proud of what we've built together and grateful for the opportunity to continue helping small businesses thrive." This year's judging panel was made up of Xero leadership, along with guest judges from the Xero community and industry leaders. Find more information on all the US accounting and bookkeeping winners and why they are being recognized at this year's awards here. Alexis Kovic Head of Growth 855.858.3952

Chief AI
Aug 28th, 2026
SEC advances executive pay disclosure overhaul, raising governance stakes for tech boards.

SEC advances executive pay disclosure overhaul, raising governance stakes for tech boards. Your morning in 30 seconds. * SEC advances a proposal to revamp executive compensation disclosures for public companies, targeting pay transparency (Bloomberg). * SK Hynix breaks ground on a $4B memory packaging facility in Indiana to strengthen the US AI chip supply chain (Bloomberg). * Apple lays off 147 Bay Area employees from Vision Pro and Siri teams, reflecting an AI strategy overhaul (Los Angeles Times). * UK government urges the Bank of England to accelerate innovation in payments and digital currencies (City AM). * Xero faces shareholder protest over CEO Sukinder Singh Cassidy's proposed $25.5M pay package (Forbes Australia). The lead. SEC advances executive pay disclosure overhaul. * The SEC advanced a proposal to overhaul how public companies disclose executive compensation, focusing on greater transparency and alignment with long-term company performance (Bloomberg). * The proposal requires more detailed reporting of executive pay structures, including performance metrics and incentive alignment. * The rulemaking has now been submitted to the White House Office of Information and Regulatory Affairs for review (Public Company Advisory Blog). * This move is part of a broader push by regulators to ensure executive compensation serves shareholder interests and encourages responsible, sustainable leadership. * For women in tech leadership, greater pay transparency can bolster boardroom accountability and support efforts toward equitable compensation. * Why it matters: Tech boards and compensation committees must prepare for stricter disclosure requirements - review current structures and anticipate pressure for both transparency and pay equity. What changed. SK Hynix invests $4B in Indiana AI chip facility. * SK Hynix began construction of a $4 billion memory packaging hub in Indiana, boosting US AI chip supply chain resilience (Bloomberg). * The facility will strengthen domestic semiconductor manufacturing and is expected to alleviate supply constraints for US-based AI developers. * The move supports the US government's broader CHIPS Act goals and responds to escalating demand for advanced memory solutions. * Implication: US tech execs should assess domestic sourcing options and consider partnership opportunities as onshore chip strategy accelerates. Apple lays off 147 Bay Area employees in AI restructuring. * Apple laid off 147 employees, impacting Vision Pro and Siri teams, amid a strategic AI shift (Los Angeles Times). * This marks a rare Bay Area workforce reduction for Apple, reflecting a reallocation of talent toward core AI initiatives. * The layoffs are part of a global trend, with over 175,000 tech workers let go this year amid industry-wide AI-driven restructuring (Communications Today). * Implication: Senior leaders should anticipate ongoing talent volatility and prioritize transparent communication during strategic pivots - especially important for sustaining diverse teams. UK government pushes digital currency and payments innovation. * The UK government is pressing the Bank of England to modernize payments and accelerate digital currency initiatives (City AM). * The move signals a policy shift that could drive new opportunities and regulatory changes in fintech and digital finance. * Implication: Tech leaders in financial services should closely monitor evolving policy frameworks and prepare for rapid product innovation cycles. Xero faces shareholder backlash over CEO pay. * Xero shareholders protested a proposed $25.5 million pay package for CEO Sukinder Singh Cassidy (Forbes Australia). * The vote highlights growing investor scrutiny around executive compensation, particularly in tech. * Implication: Boards need to engage shareholders proactively and align executive rewards with clear performance outcomes and transparent criteria. Signals. * CHIPS Act: R&D funding lags manufacturing growth, risking long-term US semiconductor innovation (IEEE Spectrum). * SEALSQ's IC'Alps advances quantum-resistant ASICs for AI-powered robotics and critical infrastructure (sealsq.com). * Applied Materials surges in profitability as AI demand drives semiconductor sector growth (Yahoo Finance).

RNZ (Radio New Zealand)
Aug 27th, 2026
Xero shareholders reject executive pay report.

Xero shareholders reject executive pay report. Xero's shareholders have delivered a stinging rebuke to its board, with more than 70 percent voting against the remuneration report at its annual shareholder meeting. The remuneration report is the section of a company's annual report explaining how its directors and senior executives were paid, and why, including salaries, bonuses and share-based incentives. It follows controversy over a revised remuneration structure for chief executive Sukhinder Singh Cassidy, lifting her target total remuneration from US$15.2 million to US$18.5 million. Xero's share price has roughly halved over the past year, despite a strong operational performance, while Singh Cassidy recently sold the remainder of her direct shareholding, worth about US$1.9 million, which the company said was to meet personal tax obligations. Xero said she continued to hold about 586,000 restricted stock units already granted under time-based and performance-based schemes. The resolution itself is only advisory and non-binding and will not stop Singh Cassidy's revised pay structure coming into effect. Xero said the major proxy advisers had recommended shareholders vote against the remuneration report. It said concerns included incentive payments not being reduced to reflect the shareholder experience, too much of the chief executive's equity being tied to continued length of service, rather than performance, and Singh Cassidy's recent share sale. Xero People and Remuneration Committee chair Susan Peterson said poor share price performance had "materially influenced" the vote outcome, and the board respected and understood "the strength of this feedback". Xero said the voting outcome and comments from proxy advisers and investors would be considered when setting future remuneration strategy. Peterson told shareholders the board understood frustration over the company's share price performance, but said Xero needed to pay competitively to attract and retain global technology executives. She said the board would introduce a minimum shareholding requirement for the chief executive, requiring a stake worth five times annual base salary within three years. The shareholder backlash comes as Xero also faces criticism from some customers after it hiked its prices, and over its handling of major platform outages. 27 August 2026, 5:05pm