Affirm aims to provide better financial products to improve the lives of consumers. We need an exceptional program manager to scale operations, support our growing business and adapt the servicing operating model based on the new or differentiated products . The ideal candidates will have strong business acumen and judgment with the ability to lead cross functional programs/projects, build new processes, drive continuous improvements and implement technology to support new businesses, vendors and partners.  

This role requires a strong background in customer/merchant servicing space. The project and process management to plan and implement complex operational programs that can spread across a multitude of servicing landscapes including but not limited to launch and scaling key merchants/partners, geo expansions, new product scaling and new channel expansion. In addition to that, a strong candidate will need to be well versed in financial services. 

What You’ll Do

• Work in lock step with the product, engineering and operations team and lead cross-functional discovery and scoping sessions to bring structure and life to planned and ad-hoc initiatives around process optimizations and automations, expansion programs(geo launch/merchant launch) and/or efficiency improvements program.
• Create project scope, schedule and budget plans and manage the team projects execution
  Identify project stakeholders managing expectations through the project lifecycle
• Partner with cross-functional leads like process, knowledge and risks, training and development and service delivery leads and peer project managers to coordinate planning and oversee dependencies to successfully operationalize programs 
• Manage post-launch monitoring and ensure that the new products/merchants servicing cost and unit economics are within the expectation or in parity with the existing product lines  
• Drive project governance framework such as Working Groups, participate in the weekly business reviews(as needed) to drive awareness, issue resolution and decision making
• Establish and reinforce an analytical and data driven culture both within the team and across the company in partnership with Product, Analytics, Engineering and the broader business.
• Develop a communications plan setting out who is going to receive messages about the project, when and in what format.
• Project Risk, Issues, Actions & Dependencies including the processes for logging and tracking.

What We Look For

• 7+ years of relevant experience
• Prior project management experience (PMP is nice to have). Process management experience (lean six sigma black belt nice to have)
• Demonstrated understanding of customer care, fraud and merchant operations, processes and systems including key metrics 
• Good knowledge of how shared services operate 
• Experience in services, operations and/or sales
• Prior experience in consumer lending or financial services a plus
• Self-starter with strong sense of urgency and accountability
• Excellent team player who is highly self-motivated, detailed-oriented, and enjoys learning new things
• Skilled in focusing on desired results, determining what is important, clarifying next steps and prioritizing work effectively to meet deadlines and achieve desired results
• Ability to make discretionary decisions based on research, with certain degree of creativity and latitude

Pay Grade - USA30
Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.
USA base pay range (CA, WA, NY, NJ, CT) per year:
Min: $162,400
Mid: $203,000
Max: $243,500

USA base pay range (all other U.S. states) per year:
Min: $146,100
Mid: $182,700
Max: $219,200

Please note that visa sponsorship is not available for this position.
LI-Remote