Full-Time
Operational Risk and Business Manager
Global Markets
Crown Agents Bank
201-500 employees
Offers payments, FX, pensions globally
No salary listed
London, UK
Hybrid
Hybrid working.
Bachelor's
 Finance & Banking (1) |
|---|
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- A university degree, specifically a BA or BSc, is required.
- Proven experience in first-line-of-defence risk and controls or in an operational risk manager capacity is required.
- At least 8 years of relevant experience with the ability to work in a global capacity is required.
- Knowledge of foreign exchange and derivatives products, technology and infrastructure, and G10, emerging, and frontier market business challenges is required.
- Understanding of payments and receivables, trade finance, and money market products is required.
- Proven experience with sales processes for commercial banking clients and regulatory matters is required.
- Proven experience in a Business Manager role within a top-tier financial services organization is required.
- Experience working in a heavily matrixed and complex corporate environment, including building, strengthening, and influencing relationships with parent and sister companies, is required.
- Experience managing people is required.
- Strong executive presence and the ability to present confidently to senior management and external stakeholders are required.
- Ability to identify and implement best-practice operations and solutions is required.
- Ability to build strong internal relationships across a broad range of functions is required.
- A high degree of independence, strong control mindset, time management, prioritization, judgment, integrity, and professionalism are required.
- Ability to manage multiple projects and priorities under tight or aggressive deadlines is required.
- Strong written and oral communication skills, including the ability to develop coherent and concise emails and presentations, are required.
- Strategic analytical capability, business and financial acumen, analytical skills, and the ability to evaluate critical information accurately and report findings are required.
- Strong stakeholder management, problem-solving, and interpersonal skills are required.
- Support the Head of Commercial Risk and Business Management and the Front Office Global Markets business in optimizing client coverage, financial performance, and operational and organizational efficiency.
- Partner with the business and risk function to identify, assess, and manage processes and risks within the agreed risk appetite using the organization’s risk framework.
- Support product and sales teams in product development and implementation, adherence to risk and conduct frameworks, policy and regulatory compliance, and regulatory change.
- Partner with senior business heads across FX Trading, Global Markets Treasury, Sales, Trade Finance, Product, and Payments to develop and implement operational strategies that improve trading performance, identify growth opportunities, and increase process efficiency.
- Optimize day-to-day Front Office operations and implement efficiencies across Trading and Sales workflows.
- Collaborate with Risk, Compliance, and Operations teams to ensure regulatory compliance, internal policy adherence, and effective risk management.
- Act as liaison between Global Markets, Banking Front Office, leadership, and Risk, CEO Office, Compliance, Legal, Operations, Transformation, and Technology functions.
- Support budgeting and forecasting in alignment with business objectives and performance targets.
- Lead and support product development and strategic change from ideation through execution by designing scalable solutions and removing operational barriers.
- Manage relationships and costs for third-party vendor platforms and service providers, including Bloomberg, Refinitiv, 360T, and Integral, while ensuring operational continuity.
- Establish business governance with Desk and Sales Heads through regular business reviews and management meetings.
- Produce and deliver presentations for Board, Shareholder, Senior Management, and Strategy meetings.
- Monitor and improve metrics and processes used to measure Sales and Relationship Management effectiveness.
- Implement and maintain management-information datasets.
- Provide general support to the Head of Commercial Risk and Business Management, Chief Commercial Officer, and broader Executive Committee.
- Coordinate with product, technology, operations, and business heads on strategic projects.
- Consider horizon-scanning observations for business impact and implement enhancements as required.
- Organize and prioritize critical issues and information for Heads of Business to facilitate decision-making.
- Act as a point of contact between the Head of Commercial Risk and other stakeholders, providing oversight and guidance to high-importance projects.
- Manage new initiatives and strategic projects requested by business leadership or identified independently.
- Support the business in managing operational and regulatory risks within the firm’s risk appetite framework and escalate issues to senior leadership as needed.
- Identify, escalate, and mitigate business risks that could impair the organization’s ability to operate.
- Maintain the requirements of the Enterprise Risk Management Framework and the Operational Risk Management Policy for Treasury and FX.
- Ensure that a robust control framework exists and operates effectively for operational and compliance risk oversight.
- Review and enhance Front Office operational risk governance tools and reporting, driving adoption of technology and tooling to automate controls.
- Develop and promote the use of risk data in the first line of defence and report it to relevant monthly enterprise-wide forums.
- UK regulations and derivatives knowledge and operational risk management are described as essential but not required.
Crown Agents Bank connects underserved regions to the global financial system by providing payments, FX, and pensions services across Africa, LATAM, the Caribbean, Asia Pacific, the Middle East, and G10 markets. It serves governments, financial institutions, and international development organizations, delivering fast, reliable settlements at competitive prices through transaction fees, currency margins, and service charges. The company processes payments, conducts FX trading, and handles pension payments with an emphasis on efficient settlement timelines and dependable service. Its goal is to improve financial inclusion by linking underserved regions to global finance, enabling affordable cross-border payments and related services while delivering positive social and environmental impact.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
1833
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Simplify's Take
What believers are saying
- H1 2026 income rose 31%; EBITDA rose 82%; CET1 reached 21.7%.
- BVNK partnership targets an Abu Dhabi stablecoin off-ramp launch in 2026.
- Guyana office approval and Vista Bank refinancing expand CAB's client footprint in 2026.
What critics are saying
- Helios launched a hostile take-private in March 2026, trapping employees inside uncertainty.
- CAB's stablecoin launch waits on an Abu Dhabi licence extension, delaying 2026 product plans.
- Helios's 2026 offer can delist CAB Payments, ending public-market access and forcing retrenchment.
What makes Crown Agents Bank unique
- CAB connects 120+ currencies and 800+ pairs into frontier markets.
- Its ADGM licence, granted 29 January 2026, localizes Middle East execution.
- Direct KRW settlement with Hana Bank, announced 12 March 2026, cuts multi-hop routes.
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Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Life Insurance
Disability Insurance
Hybrid Work Options
Paid Holidays
Performance Bonus
Company News
CAB names Goodenough as Europe CEO. Crown Agents Bank appointed Michael Goodenough as CEO of CAB Europe. Goodenough will lead Crown Agents Bank's European operations from Amsterdam, with a focus on scaling the business, deepening client relationships and driving commercial growth across the region.He brings extensive experience... Exclusive subscriber content... Not yet a subscriber? Join TXF today to continue accessing content without any restrictions Or to request access to TXF Intelligence contact TXF
Crown Agents Bank announced that it has acquired Flourish portfolio company Segovia, a technology company advancing frontier market payments.
Crown Agents Bank announces strategic partnership with KEB Hana Bank for cross-border payments in South Korea. * Banking * 12.03.2026 12:15 pm Crown Agents Bank (CAB), a leading B2B FX and payments provider delivering prosperity in the fast-growth and dynamic markets it serves, has signed a new commercial partnership agreement with Hana Bank, one of South Korea's most prestigious and respected financial institutions. This partnership strengthens CAB's longstanding commitment to building direct, in-market banking relationships that allow clients to benefit from improved access, transparency and efficiency when trading and settling in emerging and developed markets. Through this agreement, CAB clients will be able to settle directly in Korean Won (KRW), which will eliminate reliance on intermediary currencies such as USD, EUR, or GBP. That direct access will reduce settlement times, mitigate the "multi-hop" challenges that often inflate costs, and provide clients with more competitive FX rates and payment pricing. The Korean central bank has eased off on some of its regulations in recent years, which has allowed more products and services for customers and clients. Neeraj Kapur, Group CEO, Crown Agents Bank, said: "Direct KRW settlement is a significant enhancement for institutions operating in or with exposure to South Korea, and Theslideapp is proud to bring this capability to its global client base. In a short space of time, it is already becoming effective for its clients. "This achievement, underpinned by our expanding international presence, not only enables CAB to deliver best-in-class foreign exchange pricing, faster settlement times and greater transparency to clients, but also positions us to connect with new clients and opportunities across our global network." Chiwoo Lee, Deputy General Manager, Hana Bank London, said: "Crown Agents Bank is a globally recognised institution with strong expertise in payments and foreign exchange, and Theslideapp is pleased to partner with them to deliver more efficient direct KRW settlement for international financial institutions. "This collaboration combines CAB's global network capabilities with Hana Bank's expertise in the Korean Won market, enhancing cross-border efficiency and access to Korea. As global demand for Korean-related assets continues to grow, Hana Bank will further expand international access across a broad range of KRW-denominated products, including FX, equities and fixed income." * 12.03.2026 12:25 pm * 12.03.2026 12:15 pm * 12.03.2026 08:25 am * 11.03.2026 10:15 am * 11.03.2026 08:45 am * 11.03.2026 08:25 am * 09.03.2026 10:15 am * 09.03.2026 08:55 am * 06.03.2026 02:45 pm * 06.03.2026 09:10 am * 05.03.2026 11:15 am * 04.03.2026 09:40 am
Crown Agents Bank secures In-Principle Approval for Category 2 licence of CAB Global Markets. Crown Agents Bank (CAB) is pleased to announce that its new Middle Eastern Subsidiary, CAB Global Markets, has received an In-Principle Approval (IPA) from the Financial Services Regulatory Authority (FSRA) of ADGM for a Category 2 Financial Services Permission. This marks a significant milestone in CAB's strategy to deliver prosperity to the emerging markets it serves around the world. The licence will accelerate access to government, central banking and other important stakeholders, opening doors and creating unique opportunities and relationships across CAB's global network. The company is also pleased to announce that Arif Khan has been appointed as Senior Executive Officer to lead CAB Global Markets. Arif will be spearheading the organisation's growth and expansion in the region. Arif brings a deep understanding of cross-border transactions, financial markets, credit and risk having worked closely with sovereigns, multinational corporates, and development finance institutions in the region. His career spans both developed and emerging markets, where he has advised corporates and institutions on complex financing structures, capital raising, and strategic investments. "Securing this IPA is a pivotal step in our global roadmap and a strong endorsement of our strategic focus on the region and the wider emerging markets which we are focused on delivering prosperity to." said Neeraj Kapur, CEO of CAB. "We are committed to scaling our offering in Abu Dhabi and contributing to the UAE's vision of becoming a leading international financial centre. Our aim is to bring sophisticated, institutional grade, transactional solutions to the region, which unlock opportunities for long-term growth for clients operating in the world's most vibrant and dynamic markets." CAB's growth into Abu Dhabi reflects the business's recognition of the UAE's rapidly growing status as a global financial centre, underpinned by bold economic vision, forward-looking regulation, and strong institutional frameworks. Abu Dhabi's strategic location and economic vision make it a natural hub for CAB's mission of driving financial inclusion and prosperity across emerging markets. The IPA from the FSRA of ADGM adds to CAB's global regulated footprint alongside the UK, Netherlands and USA in-line with its strategy to build more localised relationships around the world.
Crown Agents Bank appoints Jeffrey Angard as CEO of CAB Americas. Jeff Angard, CEO of CAB Americas Crown Agents Bank (CAB) is proud to announce the appointment of Jeffrey Angard as its new Chief Executive Officer for the Americas. Jeff will become the Chief Representative of Crown Agents Bank in New York. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20251015770323/en/ Jeff Angard, CEO of CAB Americas With over two decades of experience in Foreign Exchange Products and Markets, Mr. Angard brings a wealth of expertise, leadership, and a proven track record of success to his new role. Mr. Angard is a seasoned professional with extensive knowledge of Emerging Markets and a wide network of global market contacts. His career spans leadership roles at top financial institutions, where he has consistently delivered exceptional results. Most recently, he served as Head Trader of the Emerging Markets Desk at Corpay Inc., where he managed the company's Emerging Markets Spot Deliverable FX Desk, covering over 140 currencies. "We are delighted to welcome Jeffrey Angard as CEO of CAB Americas," said Neeraj Kapur, Chief Executive Officer, Crown Agents Bank. "His deep expertise in foreign exchange markets, leadership acumen, and commitment to excellence make him the ideal choice to lead our Americas operations. Crown Agents Bank is focused on delivering prosperity in the emerging markets we serve and with Jeff's appointment we are looking to expand our impact across the US, Latin America and the Caribbean." Mr. Angard expressed his enthusiasm for the role, stating, "I am honoured to be named as CEO of CAB's Americas operations and look forward to driving growth, innovation, and success for the company. I believe we have a valuable and differentiated proposition that we can bring to the Americas and access to Emerging Markets and look forward to engaging with clients." Crown Agents Bank is a UK-regulated bank focused on emerging markets. Driven by its mission to support prosperity in hard-to-reach regions, Crown Agents Bank provides vital financial services through its specialist FX, cross-border payments, trade finance, and treasury management work. Its relationship-led model, global market access and deep regional expertise means it can facilitate the two-way flow of funds throughout the world's most complex financial markets. Trusted by a global ecosystem of leading institutions across the public, private and development sectors, Crown Agents Bank's strength lies in its network, which connects its clients to underserved geographies by giving them access to 120+ currencies across 800+ currency pairs. With a history spanning nearly 200 years, the bank partners closely with clients and understands the nuances of local markets to ensure risk mitigation, improve the flow of money, and champion financial inclusion so that equitable and truly global markets can flourish. View source version on businesswire.com:https://www.businesswire.com/news/home/20251015770323/en/ (Public Relations Adviser to Crown Agents Bank)