Data Analyst - Billing & ITSM Reporting

Job Description:

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

Data Analyst (Billing & ITSM Reporting)

Location: London (onsite 5 days per week)

Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

Key Responsibilities

Billing & Financial Control

• Manage the monthly billing cycle for Service Charges and Project Delivery, ensuring invoices are accurate, timely and compliant with contractual terms and agreed approval processes.
• Extract, validate and reconcile fixed and variable charge data from ITSM platforms, asset management systems, monitoring tools and other operational data sources.
• Maintain billing models, calculation methodologies and supporting evidence, ensuring charges are traceable to contractual terms and source data.
• Maintain traceability from contractual charging rules and source records through calculations and reconciliations to individual invoice lines, enabling independent validation and audit.
• Investigate billing discrepancies, analyse variances, manage adjustments and credits, and resolve queries with clear supporting evidence.
• Maintain the billing calendar, coordinate data submissions and approvals, and proactively manage dependencies to meet invoice deadlines.

ITSM Data Analysis & Reporting

• Extract, transform and analyse data from enterprise ITSM platforms and operational systems to produce accurate service performance reports, dashboards and management information.
• Report on incidents, problems, changes, requests, assets, configuration items, service levels and other relevant operational measures.
• Develop and maintain reporting solutions using spreadsheets, native ITSM reporting capabilities and data visualisation tools.
• Define and document reporting metrics, KPI definitions, calculation rules and data transformations to ensure consistent, repeatable and explainable results.
• Analyse trends, SLA performance and data quality issues, identifying anomalies, root causes and opportunities for continual improvement.
• Produce management information (MI) packs and performance summaries for service reviews, commercial discussions and governance forums.
• Validate data completeness, accuracy and consistency across source systems, working with platform administrators and data owners to resolve issues.

Governance, Stakeholder Engagement & Continuous Improvement

• Work with customer finance and service management teams, DXC Service Tower Leads, Service Level Managers and ITSM platform teams to obtain data, resolve queries and communicate findings.
• Present billing summaries, financial variances, service performance insights and data quality findings, explaining results and supporting evidence clearly.
• Maintain controlled, version-managed billing and reporting artefacts, including invoices, workbooks, data extracts, calculation logic, report definitions and approval records.
• Ensure billing and reporting processes comply with applicable contractual, financial, security and audit requirements.
• Improve data extraction, reconciliation, reporting and billing through standardisation, automation and process refinement.
• Support audits, service reviews and transition activities, ensuring processes, data sources and calculation methodologies are documented and repeatable.

What you'll bring

• Financial & Billing Experience: Experience in financial accounting, invoicing or billing, with a sound understanding of financial controls and accurate, auditable reporting.
• Complex Billing Models: Experience producing invoices involving fixed and variable charges, multiple data sources and contractual charging rules, ideally within managed services or IT outsourcing.
• ITSM Data Analysis & Reporting: Experience extracting, analysing and reporting on ITSM and operational data, including service performance, incidents, changes, assets and service level metrics.
• ITSM Platform & Data Extraction: Practical experience using enterprise ITSM platforms, such as ServiceNow or BMC Remedy, to extract and validate data through reports, queries, filters or equivalent reporting capabilities.
• Advanced Spreadsheet Skills: Strong Microsoft Excel skills, including complex formulae, lookups, pivot tables, data validation, reconciliation and workbook management.
• Data Quality & Reconciliation: Ability to identify discrepancies, validate data across multiple sources, investigate anomalies and maintain data integrity.
• Governance & Attention to Detail: Experience maintaining calculation methodologies, KPI definitions, reporting documentation and audit-ready evidence, with traceability from source data to reported outputs and invoice charges.
• Stakeholder Management: Strong analytical, communication and organisational skills, with a proactive approach to obtaining data, managing deadlines, resolving queries and explaining financial and operational findings.

Desirable

• Data Querying: Familiarity with SQL or equivalent querying techniques to extract, join and validate structured datasets.
• Financial Qualifications: AAT, CIMA, ACCA or equivalent qualifications.
• ITIL 4: Foundation certification or working knowledge of relevant practices, including Incident Management, Problem Management, Change Enablement, Service Configuration Management, Service Level Management and Financial Management.
• Data Visualisation & Transformation: Experience with Power BI, Power Query or equivalent tools for reporting, data transformation and dashboard development.
• Automation & Scripting: Familiarity with VBA, Power Automate, Python or equivalent technologies to automate data extraction, reconciliation and reporting.
• Commercial & Contractual Awareness: Understanding of managed-service contracts, fixed and variable pricing models, SLA frameworks and commercial governance.
• Financial & Enterprise Systems: Experience with ERP or financial systems such as SAP or Oracle Financials.
• Configuration & Service Level Reporting: Experience using configuration and asset data for reporting, asset-based billing or service analysis, and producing SLA compliance reports, KPI trends and financial or operational variance analysis.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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