Hotel Assistant Manager (Assistant Front Desk Manager)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Hotel Assistant Manager (Assistant Front Desk Manager)
Full time

Position : Assistant Department Head
Four Seasons Hotel Seoul

The Four Seasons Hotel Seoul is looking for Hotel Assistant Manager, who shares a passion for excellence and who infuse enthusiasm into everything they do. We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests. This position reports to the Director of Rooms.

Responsibilities

• Hotel Assistant Manager (Assistant Front Desk Manager) oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. 
• Directs staff that performs the following duties and will also perform these duties on own:  welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment.  Checking guest out of the hotel, preparing and explaining the bill. 
• Responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies.

Qualifications and Skills

• College degree qualified in Hospitality Management
• A minimum of five years hotel Rooms Division experience rooms, including at least one to two years in an Assistant Department Head position.
• Excellent personal presentation and interpersonal skills, good problem solving ability and be proficient in Hotel property management systems, in particular Opera and Micros Fidelio.
• Fluent in reading, writing and spoken both English & Korean language skills.
• Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.

Visa Requirements

• Must already possess valid work authorization in South Korea.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work

We look forward to receiving your application!