Ruhrpumpen

Designs, manufactures, and services centrifugal pumps

Service Specialist - Customers

Customer ExperienceConfirmed live in the last 24 hours

Full-timeIngeniero Pablo Nogués, Buenos Aires Province, ArgentinaNo salary listedIn-person

About the Job

Requirements

A degree in Mechanical Engineering or a mechanical area is required.
Fluent English is required, with intermediate oral and written proficiency specified.
Demonstrated experience in project management is required.
Experience in direct customer contact is required.
Customer satisfaction is a top priority.
Ability to control costs and administer cases is required.

Responsibilities

Administer and coordinate all cases arising from customer complaints.
Define and manage the technical treatment of each case, including warranty, commercial courtesy, or transfer to the Aftermarket Service area at the customer's expense.
Coordinate resources across ETO, Services, Parts, and other areas to respond effectively to complaints.
Follow each case through to closure.
Communicate directly with customers and regain their trust following product or service failures.
Drive continuous-improvement actions based on lessons learned from each complaint.

Desired Qualifications

Technical knowledge of rotating machinery.
Knowledge of Lean Manufacturing, Six Sigma, and continuous-improvement methodologies.

Como Service Specialist en Ruhrpumpen serás responsable de gestionar integralmente todos los casos originados por pedidos de clientes, asegurando la satisfacción del cliente, el control de costos y la mejora continua desde la apertura hasta el cierre de cada caso.
Responsabilidades
• Administrar y coordinar todos los casos derivados de reclamos de clientes.
• Definir y gestionar el tratamiento tecnico de cada caso: garantía, cortesía comercial o transferencia al área de Aftermarket Service con cargo al cliente.
• Coordinar recursos de distintas áreas (ETO, Services, Parts y otras) para dar respuesta efectiva a los reclamos.
• Asegurar el seguimiento completo de cada caso hasta su cierre.
• Mantener comunicación directa con los clientes y recuperar su confianza ante fallas de producto o servicio.
• Impulsar acciones de mejora continua a partir de las lecciones aprendidas de cada reclamo.

Requisitos
• Título de Ingeniería Mecánica, o area mecanica.
• Conocimiento técnico de máquinas rotativas (Deseable).
• Conocimientos de Lean Manufacturing, Six Sigma y metodologías de mejora continua (deseable)
• Inglés fluido (intermedio oral y escrito).
• Experiencia comprobable en gestión de proyectos.
• Experiencia de contacto directo con clientes.
• Satisfacción del cliente (máxima prioridad).
• Control de costos y administración de casos.

About the Company

Ruhrpumpen

Designs, manufactures, and services centrifugal pumps

Ruhrpumpen designs, manufactures, sells, and services centrifugal and reciprocating pumps for oil and gas, chemical, and water-treatment industries. Its Global Proposal System helps customers select and size pumps to match specific process needs. An in-house foundry produces gray iron, ductile iron, low-carbon steel, and stainless steels, enabling vertical integration and material control. The goal is to deliver reliable, high-quality pumping solutions worldwide and support customers with installation, service, and performance optimization.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Monterrey, Mexico
Founded: 1950

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