Community Social Media Coordinator

Location: 901 Pinemont Dr. Houston, TX 77018  

Hiring Range: The hiring range for this position starts at $25.00 per hour, plus great benefits.

Interviews will occur weekly until the position is filled.

Position Summary: The Social Media Community Coordinator is focused on the growth, engagement and management of Best Friends’ Houston Lifesaving Center social channels and contributor to the Best Friends national Spanish social channels. Responsibilities include day-to-day community building and cultivation across social channels, draft copy, procure, edit and post content (including responding to comments) and collaborating with internal teams to meet organizational business goals and provide meaningful engagement for animal lovers. In addition to these tasks, the Social Media Community Coordinator works with the social media teams (both General market & Spanish) to ensure alignment of national messaging and promotions. In addition to these tasks, the coordinator attends events (chosen by supervisor) to increase engagement on social channels.

Essential Duties and Responsibilities:

• Treats people with Kindness and Compassion, builds trust by demonstrating authenticity and following through on commitments, prioritizes well-being like you do our mission, and works to build strong relationships with colleagues by participating in communication loops to share and receive honest feedback. Responsible and accountable for the culture added to the team dynamic.

• Increase overall engagement of the Best Friends Lifesaving Center in Houston with both the English and Spanish speaking communities within Houston. Contributes content to national BF Spanish social channels.

• Engages with members and potential supporters in positive, thoughtful online conversations about the organization, our campaigns, storytelling, events and videos.

• Maintains Houston social media editorial calendar and content planning platform to define optimal communications strategy and track metrics on social channels. Work collaboratively with digital, creative, marketing and corporate partners teams to sync with other department calendars for alignment and optimal multichannel campaign performance. 

• Responds to comments, inbox messages and works with the social team (and PR team) to craft responses in dealing with sensitive subjects and emergencies. 

• Stays abreast of and implements current social media trends, to assure that Best Friends stays at the forefront of social strategy.

• Collaborates with the Houston team and community engagement coordinator to cultivate programmatic stories for social channels and to maintain event listings on the Houston landing page and share events across social channels.

• Works with teams across the organization to foster a collaborative culture and an integrated, cohesive social media strategy that represents the organization’s breadth of work.

• Communicate using the Best Friends voice and all established guidelines around social media policies and brand guidelines.

• Stays abreast of current trends with social media, to assure that Best Friends stays on the cutting edge of social strategy.

• Utilize social media insights and engagement platform to track content performance and campaign metrics.

• This role may require other duties as assigned in an effort to grow the social channels’ audience, increase engagement and build more community.

Skills and Experience:

• Excellent collaboration and communication skills.

• Client service experience preferred but not required. 

• Customer-centric, non-judgmental approach to people and ability to work with people from diverse backgrounds.

• Strong interpersonal skills, a team player, upbeat, energetic, and diplomatic.

• Demonstrate tact with confidential and sensitive information.

• Comfortable working with handling and being in the presence of dogs and cats of various temperaments.

• Proficiency with social video content editing platforms and programs.

• Proficiency with Microsoft Office products – specifically Outlook, Teams.

• Proficiency with the breadth of social media channels.

• Meticulous attention to detail.

• Ability to solve problems creatively and collaboratively.

• Self-starter with ability to operate at a hands-on detailed level, take the lead on complicated projects and anticipate strategies through to the end.

• Strong written and verbal communication skills.

• Ability to anticipate needs, innovate, multi-task and excel in a fast paced, rapidly changing environment with well-developed organization skills to juggle multiple competing tasks and demands.

• Ability to quickly adapt to new channels, technologies and trends, and determine which are best aligned with our goals.

• Ability to speak on, and professionally advocate for, Best Friends’ position on issues, including public speaking, presentations, and consulting.  

• Excellent interpersonal skills, including the ability to work collaboratively, build positive relationships, able to get along with people from different backgrounds, professional, communicate clearly and manage conflict constructively, as well as the ability to handle sensitive and confidential situations.

• Customer-centric, non-judgmental approach to engaging with the public, adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with an open adoption process. 

• Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are met.

Physical Requirements:

• Must have reliable transportation to travel within the Houston area (includes public transportation).

• Valid driver’s license, ability to qualify to be added to Best Friends insurance, ability to travel, including overnight stays, when needed.

• Work at a computer or driving a car for extended periods of time with repetitive typing, sitting, arm, and hand motion.

• Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights and holiday work.

• Extended periods of time working on the computer with repetitive typing, arm and hand motion. 

• Possible exposure to dogs, cats and other animals of all sizes, temperaments, and medical status when traveling to onsite locations.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.